Exam 3: Professional Behavior in the Workplace

Patients expect professional behavior and base much of their trust and confidence in those who exhibit this type of __________ in the medical office.

Habits formed during a medical assistant's training program will continue into the externship and employment.

Long nails and colored polish are always acceptable in the medical profession.

_____________ is defined as exhibiting a courteous, conscientious, and generally businesslike manner in the workplace.

Talk or a widely disseminated opinion with no discernible source, or a statement that is not known to be true, is called

Women are more successful as medical assistants.

Which of the following is NOT considered a benefit of wearing a uniform or scrubs?

Physicians appreciate medical assistants who take __________.

One of the medical assistant's most important characteristics is a strong ______________.

Which is the most important consideration in choosing a uniform?

The medical assistant is not at fault if he or she displays a poor attitude after a reprimand from a supervisor.

Match courteous and respectful with the appropriate example. (Select all that apply.)

Match diplomatic and tactful with the appropriate example (Select all that apply.)

An individual's social facade, or the front that reflects the role in life the individual is playing, is called the __________.

The name of the AAMA's bimonthly journal is __________.

Great exaggerations and manipulations of the truth can affect employee __________.

The prime concern of all employees of the physician's office should be

If managers were asked to name the most important attribute for medical professionals, what would always be high on the list?

Most tasks can be prioritized into three general categories, which of the following is NOT one of the three?

Patients are not concerned about the medical assistant's grooming and wardrobe.