Question 1

What are the two highest heat producing components in a system?

Accepted Answer

A)  hard drive 
B)  processor 
C)  CDROM drive 
D)  video card 
A)  hard drive 
B)  processor 
C)  CDROM drive 
D)  video card

Question 2

What is an auto-switching AC adapter?

Accepted Answer

A)  an adapter that can switch between line power and battery power 
B)  an adapter that switches between two PCs 
C)  an adapter that can use 110V or 220V AC power 
D)  an adapter that can switch between AC or DC 
A)  an adapter that can switch between line power and battery power 
B)  an adapter that switches between two PCs 
C)  an adapter that can use 110V or 220V AC power 
D)  an adapter that can switch between AC or DC

Question 3

What is a typical symptom of a CMOS battery failure?

Accepted Answer

A)  POST code beeps 
B)  time and date settings lost 
C)  continuous reboots 
D)  blue screen of death 
A)  POST code beeps 
B)  time and date settings lost 
C)  continuous reboots 
D)  blue screen of death

Question 4

What does a single beep or no beep imply during the startup of a computer?

Accepted Answer

A)  a video problem 
B)  a memory error 
C)  all POST tests passed 
D)  a keyboard controller problem 
A)  a video problem 
B)  a memory error 
C)  all POST tests passed 
D)  a keyboard controller problem

Question 5

A Molex connector supplies +3.3V, +5V, and -12V voltages.

Accepted Answer

A) True 
 B)False

Question 6

Depending on the manufacturer of the BIOS, what two different POST beep code sequences indicate a memory error?

Accepted Answer

A)  continuous short beeps 
B)  continuous three short beeps and then a pause 
C)  continuous two short beeps and then a pause 
D)  eight short beeps 
A)  continuous short beeps 
B)  continuous three short beeps and then a pause 
C)  continuous two short beeps and then a pause 
D)  eight short beeps

Question 7

What are POST code beeps and how should you respond to them?

Accepted Answer

One or no beep indicates that all is wel

Question 8

What component of a motherboard is not considered to be a field replaceable unit?

Accepted Answer

A)  processor 
B)  RAM 
C)  CMOS battery 
D)  chipset 
A)  processor 
B)  RAM 
C)  CMOS battery 
D)  chipset

Question 9

If you need to recover data off a system that won't boot, install the drive in a working system.

Accepted Answer

A) True 
 B)False

Question 10

CPU coolers are typically made using what two different types of materials?

Accepted Answer

A)  carbon 
B)  aluminum 
C)  silver 
D)  copper 
A)  carbon 
B)  aluminum 
C)  silver 
D)  copper

Question 11

Matching
Match each item with a statement below.
- a component made of metal that is designed to draw heat away from a processor into the fins

Accepted Answer

A)  Windows pinwheel 
B)  BSOD 
C)  heat sink 
D)  CAG 
E)  dual rail
F) driver store
G) UPS
H) sheet battery
I) lithium ion
J) Memory Diagnostics 
A)  Windows pinwheel 
B)  BSOD 
C)  heat sink 
D)  CAG 
E)  dual rail
F) driver store
G) UPS
H) sheet battery
I) lithium ion
J) Memory Diagnostics

Question 12

List two symptoms of a system that might be overheating.

Accepted Answer

The system hangs or freezes at odd times

Question 13

What causes a BSOD and how should you begin the troubleshooting process?

Accepted Answer

These Windows errors are caused by probl

Question 14

List three possible symptoms of a problem with a computer's electrical system.

Accepted Answer

The PC appears "dead"-no indicator light

Question 15

What are some of the possible causes of intermittent device failures?

Accepted Answer

Failures that come and go might be cause

Question 16

What is an indication that an inadequate power supply is the source of an intermittent problem?

Accepted Answer

A)  the power supply whines when you first turn on the system 
B)  you don't see any indicator lights or fans spinning 
C)  BIOS loses its date and time settings 
D)  the system tries to boot from the wrong device 
A)  the power supply whines when you first turn on the system 
B)  you don't see any indicator lights or fans spinning 
C)  BIOS loses its date and time settings 
D)  the system tries to boot from the wrong device

Question 17

Matching
Match each item with a statement below.
- a device that provides battery power when the main power source goes out

Accepted Answer

A)  Windows pinwheel 
B)  BSOD 
C)  heat sink 
D)  CAG 
E)  dual rail
F) driver store
G) UPS
H) sheet battery
I) lithium ion
J) Memory Diagnostics 
A)  Windows pinwheel 
B)  BSOD 
C)  heat sink 
D)  CAG 
E)  dual rail
F) driver store
G) UPS
H) sheet battery
I) lithium ion
J) Memory Diagnostics

Question 18

One long and two short beeps when using an Award BIOS is an indication of what issue?

Accepted Answer

A)  memory error 
B)  hard drive not found 
C)  a video problem 
D)  a CPU problem 
A)  memory error 
B)  hard drive not found 
C)  a video problem 
D)  a CPU problem

Question 19

Matching
Match each item with a statement below.
- a location where Windows keeps a copy of driver software

Accepted Answer

A)  Windows pinwheel 
B)  BSOD 
C)  heat sink 
D)  CAG 
E)  dual rail
F) driver store
G) UPS
H) sheet battery
I) lithium ion
J) Memory Diagnostics 
A)  Windows pinwheel 
B)  BSOD 
C)  heat sink 
D)  CAG 
E)  dual rail
F) driver store
G) UPS
H) sheet battery
I) lithium ion
J) Memory Diagnostics

Question 20

If the startup BIOS can't find a device to use to load the operating system, what error message is likely to appear?

Accepted Answer

A)  Fixed disk error 
B)  Blue screen of death 
C)  Error in ntoskernel 
D)  Error loading Windows 
A)  Fixed disk error 
B)  Blue screen of death 
C)  Error in ntoskernel 
D)  Error loading Windows

What are the two highest heat producing components in a system?

What is an auto-switching AC adapter?

What is a typical symptom of a CMOS battery failure?

What does a single beep or no beep imply during the startup of a computer?

A Molex connector supplies +3.3V, +5V, and -12V voltages.

Depending on the manufacturer of the BIOS, what two different POST beep code sequences indicate a memory error?

What are POST code beeps and how should you respond to them?

What component of a motherboard is not considered to be a field replaceable unit?

If you need to recover data off a system that won't boot, install the drive in a working system.

CPU coolers are typically made using what two different types of materials?

Matching Match each item with a statement below. - a component made of metal that is designed to draw heat away from a processor into the fins

List two symptoms of a system that might be overheating.

What causes a BSOD and how should you begin the troubleshooting process?

List three possible symptoms of a problem with a computer's electrical system.

What are some of the possible causes of intermittent device failures?

What is an indication that an inadequate power supply is the source of an intermittent problem?

Matching Match each item with a statement below. - a device that provides battery power when the main power source goes out

One long and two short beeps when using an Award BIOS is an indication of what issue?

Matching Match each item with a statement below. - a location where Windows keeps a copy of driver software

If the startup BIOS can't find a device to use to load the operating system, what error message is likely to appear?

First Look at Computer Parts and Tools

Working Inside Desktops and Laptops

All About Motherboards

Supporting Processors and Upgrading Memory

Supporting Hard Drives and Other Storage Devices

Survey of Windows Features and Support Tools

Installing Windows

Supporting I/O Devices

Maintaining Windows

Optimizing Windows

Supporting Customers and Troubleshooting Windows

Troubleshooting Windows Startup

Connecting To and Setting Up a Network

Supporting Network Hardware

Supporting Mobile Operating Systems

Windows Resources on a Network

Security Strategies

Supporting Printers and Customizing a System

Virtualization, Linux, and Mac OS X

Filters

Exam 5: Supporting the Power System and Troubleshooting Computers

What are the two highest heat producing components in a system?

What is an auto-switching AC adapter?

What is a typical symptom of a CMOS battery failure?

What does a single beep or no beep imply during the startup of a computer?

A Molex connector supplies +3.3V, +5V, and -12V voltages.

Depending on the manufacturer of the BIOS, what two different POST beep code sequences indicate a memory error?

What are POST code beeps and how should you respond to them?

What component of a motherboard is not considered to be a field replaceable unit?

If you need to recover data off a system that won't boot, install the drive in a working system.

CPU coolers are typically made using what two different types of materials?

Matching Match each item with a statement below. - a component made of metal that is designed to draw heat away from a processor into the fins

List two symptoms of a system that might be overheating.

What causes a BSOD and how should you begin the troubleshooting process?

List three possible symptoms of a problem with a computer's electrical system.

What are some of the possible causes of intermittent device failures?

What is an indication that an inadequate power supply is the source of an intermittent problem?

Matching Match each item with a statement below. - a device that provides battery power when the main power source goes out

One long and two short beeps when using an Award BIOS is an indication of what issue?

Matching Match each item with a statement below. - a location where Windows keeps a copy of driver software

If the startup BIOS can't find a device to use to load the operating system, what error message is likely to appear?

First Look at Computer Parts and Tools

Working Inside Desktops and Laptops

All About Motherboards

Supporting Processors and Upgrading Memory

Supporting Hard Drives and Other Storage Devices

Survey of Windows Features and Support Tools

Installing Windows

Supporting I/O Devices

Maintaining Windows

Optimizing Windows

Supporting Customers and Troubleshooting Windows

Troubleshooting Windows Startup

Connecting To and Setting Up a Network

Supporting Network Hardware

Supporting Mobile Operating Systems

Windows Resources on a Network

Security Strategies

Supporting Printers and Customizing a System

Virtualization, Linux, and Mac OS X

Filters