Question 1

Describe what you might do if you suspect a problem is caused by a corrupted Windows system file.

Accepted Answer

A Windows application or hardware proble

Question 2

Matching
Match each item with a statement below.
- another name for a stop error, which happens when processes running in kernel mode encounter a problem and Windows must stop the system

Accepted Answer

A)  call tracking 
B)  Blue Screen of Death 
C)  System File Checker 
D)  escalate 
E)  Component Services
F) default program
G) Taskkill
H) Tasklist
I) ticket
J) Regsvr32 
A)  call tracking 
B)  Blue Screen of Death 
C)  System File Checker 
D)  escalate 
E)  Component Services
F) default program
G) Taskkill
H) Tasklist
I) ticket
J) Regsvr32

Question 3

What piece of equipment is NOT a tool that would be considered appropriate equipment for on-site visits?

Accepted Answer

A)  oscilloscope 
B)  flashlight 
C)  multimeter 
D)  ESD strap 
A)  oscilloscope 
B)  flashlight 
C)  multimeter 
D)  ESD strap

Question 4

Most Microsoft patches and device drivers can be applied to a 32-bit installation and also a 64-bit installation.

Accepted Answer

A) True 
 B)False

Question 5

When attempting to solve application errors, what does the first step involve? (Choose all that apply.)

Accepted Answer

A)  interview the user and back up data 
B)  ask the user to reproduce the problem while you watch 
C)  try a reboot 
D)  check the Action Center 
A)  interview the user and back up data 
B)  ask the user to reproduce the problem while you watch 
C)  try a reboot 
D)  check the Action Center

Question 6

If a file fails to open, what could be the issue?

Accepted Answer

Windows depends on the file extension to

Question 7

What are two valid steps in the six step troubleshooting method discussed in this chapter?

Accepted Answer

A)  Boot to Safe Mode 
B)  Establish a Theory 
C)  Document outcomes 
D)  Reinstall Windows 
A)  Boot to Safe Mode 
B)  Establish a Theory 
C)  Document outcomes 
D)  Reinstall Windows

Question 8

What should be entered at a command prompt in order to scan all system files?

Accepted Answer

A)  msinfo32 /verify 
B)  systeminfo /sysfiles 
C)  sfc /scannow 
D)  chkdsk /r 
A)  msinfo32 /verify 
B)  systeminfo /sysfiles 
C)  sfc /scannow 
D)  chkdsk /r

Question 9

Matching
Match each item with a statement below.
- A command used to find the ID number of each running process

Accepted Answer

A)  call tracking 
B)  Blue Screen of Death 
C)  System File Checker 
D)  escalate 
E)  Component Services
F) default program
G) Taskkill
H) Tasklist
I) ticket
J) Regsvr32 
A)  call tracking 
B)  Blue Screen of Death 
C)  System File Checker 
D)  escalate 
E)  Component Services
F) default program
G) Taskkill
H) Tasklist
I) ticket
J) Regsvr32

Question 10

Describe why memory errors are difficult to diagnose and some of the possible symptoms of a memory error.

Accepted Answer

Errors with memory are often difficult t

Describe what you might do if you suspect a problem is caused by a corrupted Windows system file.

Matching Match each item with a statement below. - another name for a stop error, which happens when processes running in kernel mode encounter a problem and Windows must stop the system

What piece of equipment is NOT a tool that would be considered appropriate equipment for on-site visits?

Most Microsoft patches and device drivers can be applied to a 32-bit installation and also a 64-bit installation.

When attempting to solve application errors, what does the first step involve? (Choose all that apply.)

If a file fails to open, what could be the issue?

What are two valid steps in the six step troubleshooting method discussed in this chapter?

What should be entered at a command prompt in order to scan all system files?

Matching Match each item with a statement below. - A command used to find the ID number of each running process

Describe why memory errors are difficult to diagnose and some of the possible symptoms of a memory error.

First Look at Computer Parts and Tools

Working Inside Desktops and Laptops

All About Motherboards

Supporting Processors and Upgrading Memory

Supporting the Power System and Troubleshooting Computers

Supporting Hard Drives and Other Storage Devices

Survey of Windows Features and Support Tools

Installing Windows

Supporting I/O Devices

Maintaining Windows

Optimizing Windows

Troubleshooting Windows Startup

Connecting To and Setting Up a Network

Supporting Network Hardware

Supporting Mobile Operating Systems

Windows Resources on a Network

Security Strategies

Supporting Printers and Customizing a System

Virtualization, Linux, and Mac OS X

Filters

Exam 12: Supporting Customers and Troubleshooting Windows

Describe what you might do if you suspect a problem is caused by a corrupted Windows system file.

Matching Match each item with a statement below. - another name for a stop error, which happens when processes running in kernel mode encounter a problem and Windows must stop the system

What piece of equipment is NOT a tool that would be considered appropriate equipment for on-site visits?

Most Microsoft patches and device drivers can be applied to a 32-bit installation and also a 64-bit installation.

When attempting to solve application errors, what does the first step involve? (Choose all that apply.)

If a file fails to open, what could be the issue?

What are two valid steps in the six step troubleshooting method discussed in this chapter?

What should be entered at a command prompt in order to scan all system files?

Matching Match each item with a statement below. - A command used to find the ID number of each running process

Describe why memory errors are difficult to diagnose and some of the possible symptoms of a memory error.

First Look at Computer Parts and Tools

Working Inside Desktops and Laptops

All About Motherboards

Supporting Processors and Upgrading Memory

Supporting the Power System and Troubleshooting Computers

Supporting Hard Drives and Other Storage Devices

Survey of Windows Features and Support Tools

Installing Windows

Supporting I/O Devices

Maintaining Windows

Optimizing Windows

Troubleshooting Windows Startup

Connecting To and Setting Up a Network

Supporting Network Hardware

Supporting Mobile Operating Systems

Windows Resources on a Network

Security Strategies

Supporting Printers and Customizing a System

Virtualization, Linux, and Mac OS X

Filters