Question 1

Supportive messages that comfort are different from merely supportive messages in that they _______.

Accepted Answer

A) usually occur over several turns in a conversation or over several conversations 
B) avoid buffering 
C) minimize other-centered messages 
D) allow the speaker to frame the discussion as he or she wishes to frame it 
A) usually occur over several turns in a conversation or over several conversations 
B) avoid buffering 
C) minimize other-centered messages 
D) allow the speaker to frame the discussion as he or she wishes to frame it A

Question 2

Attending is our favored and usually unconscious approach to listening.

Accepted Answer

A) True 
 B)False  False

Question 3

The simplest way of moving information from short-term to long-term memory is to _______.

Accepted Answer

A) take notes 
B) create a mnemonic 
C) repeat it 
D) ask a question about it 
A) take notes 
B) create a mnemonic 
C) repeat it 
D) ask a question about it C

Question 4

Other-centered messages _______.

Accepted Answer

A) are seen as rude in most cultures 
B) are more appropriate for women than for men 
C) encourage people to elaborate on how they feel about the situation 
D) none of the above 
A) are seen as rude in most cultures 
B) are more appropriate for women than for men 
C) encourage people to elaborate on how they feel about the situation 
D) none of the above

Question 5

Nikki comes to class early,sits in her preferred chair,and arranges her notebook and pens.She looks up to her teacher and waits for the lesson to begin.Nikki is _______.

Accepted Answer

A) avoiding distractions 
B) getting physically ready to listen 
C) observing nonverbal cues 
D) resisting interrupting 
A) avoiding distractions 
B) getting physically ready to listen 
C) observing nonverbal cues 
D) resisting interrupting

Question 6

Chris calls Kelly and says,"Kelly,I'm so sorry.I'm running five minutes late to pick you up for our ballet class." Which of the following is a fact about this situation?

Accepted Answer

A) Chris and Kelly will be late to ballet. 
B) Chris is late to pick up Kelly. 
C) These women are friends who are taking a ballet class together. 
D) All of these are facts 
A) Chris and Kelly will be late to ballet. 
B) Chris is late to pick up Kelly. 
C) These women are friends who are taking a ballet class together. 
D) All of these are facts

Question 7

During the remembering state of listening you _______.

Accepted Answer

A) separate fact from inference 
B) repeat information 
C) ask questions 
D) observe nonverbal cues 
A) separate fact from inference 
B) repeat information 
C) ask questions 
D) observe nonverbal cues

Question 8

The understanding stage of the listening process involves what?

Accepted Answer

A) physically getting ready to listen 
B) remembering information 
C) analyzing facts 
D) asking questions 
A) physically getting ready to listen 
B) remembering information 
C) analyzing facts 
D) asking questions

Question 9

If you want to offer emotional support to your friend,which of the following does your book recommend that you do?

Accepted Answer

A) Clearly state that you want to help. 
B) Try to make it sound like you are not giving advice. 
C) Give a detailed account of a time you experienced something similar. 
D) Emphasize that you are an impartial observer. 
A) Clearly state that you want to help. 
B) Try to make it sound like you are not giving advice. 
C) Give a detailed account of a time you experienced something similar. 
D) Emphasize that you are an impartial observer.

Question 10

Mnemonic devices are _______.

Accepted Answer

A) skills used in developing supporting material for a message 
B) acts of inference 
C) artificial techniques used to aid the memory 
D) vocabulary-building techniques 
A) skills used in developing supporting material for a message 
B) acts of inference 
C) artificial techniques used to aid the memory 
D) vocabulary-building techniques

Question 11

When a long-time friend uses the knowledge they have about you to form a response they are _______.

Accepted Answer

A) responding empathically 
B) listening to details 
C) perspective taking 
D) responding sympathetically 
A) responding empathically 
B) listening to details 
C) perspective taking 
D) responding sympathetically

Question 12

Danielle is listening to her teacher's lecture,working hard to understand so that she can do well on the test.She is engaging in _______ listening.

Accepted Answer

A) appreciative 
B) discriminative 
C) empathic 
D) active 
A) appreciative 
B) discriminative 
C) empathic 
D) active

Question 13

Determining whether you believe a statement to be true is part of _______.

Accepted Answer

A) listening for information 
B) critical analysis 
C) perspective taking 
D) unnecessary for listening effectiveness 
A) listening for information 
B) critical analysis 
C) perspective taking 
D) unnecessary for listening effectiveness

Question 14

Useful notes will usually _______.

Accepted Answer

A) be very long 
B) contain evaluative statements 
C) have a brief outline 
D) have lots of details 
A) be very long 
B) contain evaluative statements 
C) have a brief outline 
D) have lots of details

Question 15

Paraphrasing is putting your interpretation of a message into words.Paraphrasing might focus on _______.

Accepted Answer

A) content 
B) feelings underlying the content 
C) both 
D) all of the above 
A) content 
B) feelings underlying the content 
C) both 
D) all of the above

Question 16

A person who focuses on the emotions of the speaker is a _______.

Accepted Answer

A) content-oriented listener 
B) people-oriented listener 
C) action-oriented listener 
D) time-oriented listener 
A) content-oriented listener 
B) people-oriented listener 
C) action-oriented listener 
D) time-oriented listener

Question 17

When you listen to someone judgmentally you are engaging in discriminative listening.

Accepted Answer

A) True 
 B)False

Question 18

If in response to the statement "I hope I get the job-it really means a lot to me" you replied,"I know you've shown a great interest in the type of work they're doing," your response would be _______.

Accepted Answer

A) paraphrasing 
B) interpreting 
C) supportive 
D) describing behavior 
A) paraphrasing 
B) interpreting 
C) supportive 
D) describing behavior

Question 19

In response to the statement "If my mom keeps dropping me off late for work,I'm afraid they are going to fire me," which of the following would hold the characteristics of an effective supportive response?

Accepted Answer

A) "Are you going to say something to her about it?" 
B) "Well,your mom has been going through a tough time lately." 
C) "Stop worrying.Your boss isn't going to fire you." 
D) "If I were you,I'd start getting a ride from your brother Larry instead." 
A) "Are you going to say something to her about it?" 
B) "Well,your mom has been going through a tough time lately." 
C) "Stop worrying.Your boss isn't going to fire you." 
D) "If I were you,I'd start getting a ride from your brother Larry instead."

Question 20

Research on comforting messages has been shown to do all of the following except _______.

Accepted Answer

A) make someone become dependent on being comforted 
B) increase the self-esteem of the person who is comforting the other 
C) improve physical health 
D) none of the above 
A) make someone become dependent on being comforted 
B) increase the self-esteem of the person who is comforting the other 
C) improve physical health 
D) none of the above

Supportive messages that comfort are different from merely supportive messages in that they _______.

Attending is our favored and usually unconscious approach to listening.

The simplest way of moving information from short-term to long-term memory is to _______.

Other-centered messages _______.

Nikki comes to class early,sits in her preferred chair,and arranges her notebook and pens.She looks up to her teacher and waits for the lesson to begin.Nikki is _______.

Chris calls Kelly and says,"Kelly,I'm so sorry.I'm running five minutes late to pick you up for our ballet class." Which of the following is a fact about this situation?

During the remembering state of listening you _______.

The understanding stage of the listening process involves what?

If you want to offer emotional support to your friend,which of the following does your book recommend that you do?

Mnemonic devices are _______.

When a long-time friend uses the knowledge they have about you to form a response they are _______.

Danielle is listening to her teacher's lecture,working hard to understand so that she can do well on the test.She is engaging in _______ listening.

Determining whether you believe a statement to be true is part of _______.

Useful notes will usually _______.

Paraphrasing is putting your interpretation of a message into words.Paraphrasing might focus on _______.

A person who focuses on the emotions of the speaker is a _______.

When you listen to someone judgmentally you are engaging in discriminative listening.

If in response to the statement "I hope I get the job-it really means a lot to me" you replied,"I know you've shown a great interest in the type of work they're doing," your response would be _______.

In response to the statement "If my mom keeps dropping me off late for work,I'm afraid they are going to fire me," which of the following would hold the characteristics of an effective supportive response?

Research on comforting messages has been shown to do all of the following except _______.

Communication Perspectives

Perception of Self and Others

Intercultural Communication

Verbal Messages

Nonverbal Messages

Interpersonal Relationships

Interpersonal Communication

Communicating in Groups

Group Leadership and Problem Solving

Topic Selection and Development

Organizing Your Speech

Presentational Aids

Language

Delivery

Informative Speaking

Persuasive Speaking

Filters

Exam 6: Listening

Supportive messages that comfort are different from merely supportive messages in that they _______.

Attending is our favored and usually unconscious approach to listening.

The simplest way of moving information from short-term to long-term memory is to _______.

Other-centered messages _______.

Nikki comes to class early,sits in her preferred chair,and arranges her notebook and pens.She looks up to her teacher and waits for the lesson to begin.Nikki is _______.

Chris calls Kelly and says,"Kelly,I'm so sorry.I'm running five minutes late to pick you up for our ballet class." Which of the following is a fact about this situation?

During the remembering state of listening you _______.

The understanding stage of the listening process involves what?

If you want to offer emotional support to your friend,which of the following does your book recommend that you do?

Mnemonic devices are _______.

When a long-time friend uses the knowledge they have about you to form a response they are _______.

Danielle is listening to her teacher's lecture,working hard to understand so that she can do well on the test.She is engaging in _______ listening.

Determining whether you believe a statement to be true is part of _______.

Useful notes will usually _______.

Paraphrasing is putting your interpretation of a message into words.Paraphrasing might focus on _______.

A person who focuses on the emotions of the speaker is a _______.

When you listen to someone judgmentally you are engaging in discriminative listening.

If in response to the statement "I hope I get the job-it really means a lot to me" you replied,"I know you've shown a great interest in the type of work they're doing," your response would be _______.

In response to the statement "If my mom keeps dropping me off late for work,I'm afraid they are going to fire me," which of the following would hold the characteristics of an effective supportive response?

Research on comforting messages has been shown to do all of the following except _______.

Communication Perspectives

Perception of Self and Others

Intercultural Communication

Verbal Messages

Nonverbal Messages

Interpersonal Relationships

Interpersonal Communication

Communicating in Groups

Group Leadership and Problem Solving

Topic Selection and Development

Organizing Your Speech

Presentational Aids

Language

Delivery

Informative Speaking

Persuasive Speaking

Filters