Exam 6: Listening

When you are listening to the boss explain an important new procedure for processing data,your best listening aid is likely to be _______.

The first stage of listening is _______.

The statement,"Photosynthesis is the process used by plants to convert sunlight into fuel" is _______.

Critical listeners will be able to _______.

A content paraphrase focuses on _______.

Julie tells Deanna that she's really upset because she may fail her math class.To understand how Julie must feel,Deanna recalls when she was doing poorly in her Spanish class and how bad she felt.Deanna is engaging in _______.

When Josh told Amy about what was going on at work and she responded by saying,"Oh,I'm really sorry.That's awful.You poor thing," Amy was demonstrating _______.

Getting physically and mentally ready is one of the steps to receive messages accurately.

Jalesa is helping her daughter learn the colors of the rainbow for her quiz at school.To help her remember the colors and order,she tells her daughter to remember Roy G.Biv.When her daughter says,"But who's Roy G.Biv?" Jalesa explains that it stands for Red,Orange,Yellow,Green,Blue,Indigo,and Violet.Jalesa is teaching her daughter a

Critical analysis is especially important when a speaker is asking you to believe,act on,or support what is being said.

In response to the statement "I brought all the boxes up to the second floor,and he tells me I didn't do what I was supposed to-that really irks me," which of the following best holds the characteristics of an effective supportive message?

Your friend approaches you and tells you that he is really upset because he has applied for several jobs,had a couple of interviews,but cannot get a job.He's worried about the future.Your book offers eight guidelines for giving an emotionally supportive message.Write a response to your friend and then underline and note how you've applied at least three of these guidelines.

A paraphrase is _______.

Which of these is an accurate paraphrase of this company policy: "Returns will be accepted within 60 days of purchase with a receipt.After 60 days,no returns or exchanges will be made"?

When one person can sense the emotions of another and communicates based on that sense,they are participating in _______.

During the evaluation stage of listening you _______.

Some people say things that just aggravate you.When this happens,as an effective listener you should _______.

Think about a specific time you were in a debate or argument.Did you find yourself formulating responses or "standing your ground" without really listening to the other person? How could have hearing the other person out,or fully shifting from speaker to listener helped the conversation?

A comforting message _______.

Understanding Charlene's feeling of mortification at her forgetting the name of a person she has known for years is an example of _______.