Question 1

The performance management process starts by identifying the strategic goals an organization needs to accomplish to remain competitive and profitable.

Accepted Answer

A) True 
 B)False

Question 2

Josh, an HR manager at RoxCom LLC, is responsible for implementing a guided self-appraisal system using management by objectives in his organization. He has reviewed the job description and the key activities that constitute the employee's job. Which of the following is typically the next step for Josh?

Accepted Answer

A)  Implementation of the standards 
B)  Continuing performance discussions 
C)  Setting of objectives 
D)  Development of performance standards 
A)  Implementation of the standards 
B)  Continuing performance discussions 
C)  Setting of objectives 
D)  Development of performance standards

Question 3

Discuss supervisory rating of subordinates.

Accepted Answer

The most widely used means of rating emp

Question 4

The developmental function of performance appraisals can identify areas in which the employee might wish to grow.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is typically a responsibility of the HR department in performance appraisals?

Accepted Answer

A)  Tracking timely receipt of appraisals 
B)  Preparing formal appraisal documents 
C)  Reviewing appraisals with employees 
D)  Identifying development areas 
A)  Tracking timely receipt of appraisals 
B)  Preparing formal appraisal documents 
C)  Reviewing appraisals with employees 
D)  Identifying development areas

Question 6

Describe supervisory rating of subordinates, employee rating of managers, team/peer rating, self-rating, and outsider rating.

Accepted Answer

Supervisory Rating of Subordinates
The m

Question 7

Describe the different types of rater errors.

Accepted Answer

There are many possible sources of error

Question 8

The _____ method requires a manager to write a short write-up describing each employee's performance during the rating period.

Accepted Answer

A)  forced distribution 
B)  ranking 
C)  essay 
D)  critical incident 
A)  forced distribution 
B)  ranking 
C)  essay 
D)  critical incident

Question 9

Menu up-selling by a waiter is classified as behavior-based information.

Accepted Answer

A) True 
 B)False

Question 10

A panel of division managers evaluating a supervisor's potential for advancement in the organization is known as _____.

Accepted Answer

A)  peer rating 
B)  multisource rating 
C)  outsider rating 
D)  self-rating 
A)  peer rating 
B)  multisource rating 
C)  outsider rating 
D)  self-rating

Question 11

The leniency error occurs when ratings of all employees fall at the high end of the scale.

Accepted Answer

A) True 
 B)False

Question 12

Zara, an HR manager at Fluxin LLC, is responsible for implementing a guided self-appraisal system using management by objectives in her organization. She has developed specific standards for performance. Which of the following is typically the next step for Zara?

Accepted Answer

A)  Job review and agreement 
B)  Continuing performance discussions 
C)  Setting of objectives 
D)  Implementation of the performance standards 
A)  Job review and agreement 
B)  Continuing performance discussions 
C)  Setting of objectives 
D)  Implementation of the performance standards

Question 13

The number of cars sold by a car salesman is classified as a subjective measure of performance.

Accepted Answer

A) True 
 B)False

Question 14

The _____ occurs when a rater gives greater weight to the latest events when appraising an individual's performance.

Accepted Answer

A)  primacy effect 
B)  leniency error 
C)  recency effect 
D)  central tendency 
A)  primacy effect 
B)  leniency error 
C)  recency effect 
D)  central tendency

Question 15

Discuss management by objectives.

Accepted Answer

Management by objectives (MBO) is a spec

Question 16

The simplest methods for appraising performance are _____, which require a manager to mark an employee's level of performance on a specific form divided into categories of performance.

Accepted Answer

A)  narrative methods 
B)  category scaling methods 
C)  graphic rating scales 
D)  comparative methods 
A)  narrative methods 
B)  category scaling methods 
C)  graphic rating scales 
D)  comparative methods

Question 17

Which of the following is true of performance appraisal?

Accepted Answer

A) 
Performance management is a part of performance appraisal. 
B) 
Performance appraisal is the process of determining how well employees do their jobs relative to a standard and communicating that information to them. 
C) 
Performance appraisal is the same as performance management. 
D) 
Performance appraisal refers to the entire series of activities designed to ensure that the organization gets the performance it needs from its employees. 
A) 
Performance management is a part of performance appraisal. 
B) 
Performance appraisal is the process of determining how well employees do their jobs relative to a standard and communicating that information to them. 
C) 
Performance appraisal is the same as performance management. 
D) 
Performance appraisal refers to the entire series of activities designed to ensure that the organization gets the performance it needs from its employees.

Question 18

A supervisor's rating of an employee's attitude is classified as an objective measure of performance.

Accepted Answer

A) True 
 B)False

Question 19

If employers do not require a(n) _____, performance appraisal ratings often do not match the normal distribution of a bell-shaped curve.

Accepted Answer

A)  critical incident 
B)  forced distribution 
C)  essay method 
D)  ranking method 
A)  critical incident 
B)  forced distribution 
C)  essay method 
D)  ranking method

Question 20

Which of the following is an objective measure of performance?

Accepted Answer

A)  A supervisor's rating of an employee's integrity 
B)  An organization's perceptions of an employee's values 
C)  An employee's attitude toward the customer 
D)  The total number of washing machines sold by an employee 
A)  A supervisor's rating of an employee's integrity 
B)  An organization's perceptions of an employee's values 
C)  An employee's attitude toward the customer 
D)  The total number of washing machines sold by an employee

The performance management process starts by identifying the strategic goals an organization needs to accomplish to remain competitive and profitable.

Discuss supervisory rating of subordinates.

The developmental function of performance appraisals can identify areas in which the employee might wish to grow.

Which of the following is typically a responsibility of the HR department in performance appraisals?

Describe supervisory rating of subordinates, employee rating of managers, team/peer rating, self-rating, and outsider rating.

Describe the different types of rater errors.

The _____ method requires a manager to write a short write-up describing each employee's performance during the rating period.

Menu up-selling by a waiter is classified as behavior-based information.

A panel of division managers evaluating a supervisor's potential for advancement in the organization is known as _____.

The leniency error occurs when ratings of all employees fall at the high end of the scale.

Zara, an HR manager at Fluxin LLC, is responsible for implementing a guided self-appraisal system using management by objectives in her organization. She has developed specific standards for performance. Which of the following is typically the next step for Zara?

The number of cars sold by a car salesman is classified as a subjective measure of performance.

The _____ occurs when a rater gives greater weight to the latest events when appraising an individual's performance.

Discuss management by objectives.

The simplest methods for appraising performance are _____, which require a manager to mark an employee's level of performance on a specific form divided into categories of performance.

Which of the following is true of performance appraisal?

A supervisor's rating of an employee's attitude is classified as an objective measure of performance.

If employers do not require a(n) _____, performance appraisal ratings often do not match the normal distribution of a bell-shaped curve.

Which of the following is an objective measure of performance?

Human Resource Management in Organizations

Human Resources Strategy and Planning

Equal Employment Opportunity

Workforce, Jobs, and Job Analysis

Individual/Organization Relations and Retention

Recruiting and Labor Markets

Selecting Human Resources

Training Human Resources

Talent, Careers, and Development

Total Rewards and Compensation

Variable Pay and Executive Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Union/Management Relations

Filters

Exam 10: Performance Management and Appraisal

The performance management process starts by identifying the strategic goals an organization needs to accomplish to remain competitive and profitable.

Discuss supervisory rating of subordinates.

The developmental function of performance appraisals can identify areas in which the employee might wish to grow.

Which of the following is typically a responsibility of the HR department in performance appraisals?

Describe supervisory rating of subordinates, employee rating of managers, team/peer rating, self-rating, and outsider rating.

Describe the different types of rater errors.

The _____ method requires a manager to write a short write-up describing each employee's performance during the rating period.

Menu up-selling by a waiter is classified as behavior-based information.

A panel of division managers evaluating a supervisor's potential for advancement in the organization is known as _____.

The leniency error occurs when ratings of all employees fall at the high end of the scale.

Zara, an HR manager at Fluxin LLC, is responsible for implementing a guided self-appraisal system using management by objectives in her organization. She has developed specific standards for performance. Which of the following is typically the next step for Zara?

The number of cars sold by a car salesman is classified as a subjective measure of performance.

The _____ occurs when a rater gives greater weight to the latest events when appraising an individual's performance.

Discuss management by objectives.

The simplest methods for appraising performance are _____, which require a manager to mark an employee's level of performance on a specific form divided into categories of performance.

Which of the following is true of performance appraisal?

A supervisor's rating of an employee's attitude is classified as an objective measure of performance.

If employers do not require a(n) _____, performance appraisal ratings often do not match the normal distribution of a bell-shaped curve.

Which of the following is an objective measure of performance?

Human Resource Management in Organizations

Human Resources Strategy and Planning

Equal Employment Opportunity

Workforce, Jobs, and Job Analysis

Individual/Organization Relations and Retention

Recruiting and Labor Markets

Selecting Human Resources

Training Human Resources

Talent, Careers, and Development

Total Rewards and Compensation

Variable Pay and Executive Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Union/Management Relations

Filters