Question 1

Harper listens carefully to her instructor as he discusses the upcoming exam since she hopes to get an A.This illustrates what step in the listening process?

Accepted Answer

A) ​hearing 
B) ​attending 
C) ​understanding 
D) ​responding 
E) ​remembering 
A) ​hearing 
B) ​attending 
C) ​understanding 
D) ​responding 
E) ​remembering

Question 2

"I can't believe it! He's really a jerk for saying that."

Accepted Answer

A) ​paraphrasing 
B) ​judging 
C) ​supporting 
D) ​advising 
E) ​analyzing 
A) ​paraphrasing 
B) ​judging 
C) ​supporting 
D) ​advising 
E) ​analyzing

Question 3

You should rotate your styles of listening after one or two responses so that you don't become bored by any one style.

Accepted Answer

A) True 
 B)False

Question 4

One study of 195 critical incidents in banking and medical settings showed that a major difference between effective and ineffective listening was

Accepted Answer

A) ​how well the message was understood. 
B) ​how easy it was to remember the message. 
C) ​whether the message was of importance to the listener. 
D) ​whether the message could be remembered. 
E) ​the kind of feedback offered. 
A) ​how well the message was understood. 
B) ​how easy it was to remember the message. 
C) ​whether the message was of importance to the listener. 
D) ​whether the message could be remembered. 
E) ​the kind of feedback offered.

Question 5

When you try to reflect the underlying theme in a statement, you are engaging in

Accepted Answer

A) ​judging. 
B) ​questioning. 
C) ​paraphrasing. 
D) ​prompting. 
E) ​pseudolistening. 
A) ​judging. 
B) ​questioning. 
C) ​paraphrasing. 
D) ​prompting. 
E) ​pseudolistening.

Question 6

Giving only the appearance of being attentive is termed

Accepted Answer

A) ​pseudolistening. 
B) ​selective listening. 
C) ​defensive listening. 
D) ​insensitive listening. 
E) ​fake listening. 
A) ​pseudolistening. 
B) ​selective listening. 
C) ​defensive listening. 
D) ​insensitive listening. 
E) ​fake listening.

Question 7

Mindless listening is never suggested because it shows lack of concern for the speaker.

Accepted Answer

A) True 
 B)False

Question 8

When you are paraphrasing, you need to repeat what the speaker has said word for word.

Accepted Answer

A) True 
 B)False

Question 9

"That's a terrible idea!"

Accepted Answer

A) ​paraphrasing 
B) ​judging 
C) ​supporting 
D) ​advising 
E) ​analyzing 
A) ​paraphrasing 
B) ​judging 
C) ​supporting 
D) ​advising 
E) ​analyzing

Question 10

Counterfeit questions are aimed at understanding others.

Accepted Answer

A) True 
 B)False

Question 11

A good listener will always state her own judgment of the situation so the other person knows where she stands on the issue.

Accepted Answer

A) True 
 B)False

Question 12

There is no single "best" listening style to use in all situations.

Accepted Answer

A) True 
 B)False

Question 13

According to the text, the most helpful way of responding to a problem is to offer good, specific advice.

Accepted Answer

A) True 
 B)False

Question 14

Speaking is an active process; listening is a passive activity.

Accepted Answer

A) True 
 B)False

Question 15

You meet a friend at the supermarket and ask how he is doing.He replies, "I'm OK for the most part, just stressed with all these finals." Which of the following is the best helping paraphrase response?​

Accepted Answer

A) ​"Yeah, I know what you mean." 
B) ​"So, you're stressed, huh?" 
C) ​"You'll be fine; you always get good grades." 
D) ​"Bet you're wishing you hadn't taken 18 units, huh?" 
E) ​"So, you're managing most things just fine, but will be relieved when finals are over?" 
A) ​"Yeah, I know what you mean." 
B) ​"So, you're stressed, huh?" 
C) ​"You'll be fine; you always get good grades." 
D) ​"Bet you're wishing you hadn't taken 18 units, huh?" 
E) ​"So, you're managing most things just fine, but will be relieved when finals are over?"

Question 16

We spend more time listening than in any other type of communication.

Accepted Answer

A) True 
 B)False

Question 17

"You didn't like that restaurant, did you?" is an example of a question that

Accepted Answer

A) ​traps the speaker. 
B) ​makes a statement. 
C) ​carries a hidden agenda. 
D) ​seeks a 'correct' answer. 
E) ​is based on an unchecked assumption. 
A) ​traps the speaker. 
B) ​makes a statement. 
C) ​carries a hidden agenda. 
D) ​seeks a 'correct' answer. 
E) ​is based on an unchecked assumption.

Question 18

All of the following are ineffective listening styles mentioned in the text except

Accepted Answer

A) ​ambushing. 
B) ​insulated listening. 
C) ​stage hogging. 
D) ​pseudolistening. 
E) ​signal listening. 
A) ​ambushing. 
B) ​insulated listening. 
C) ​stage hogging. 
D) ​pseudolistening. 
E) ​signal listening.

Question 19

Questioning and paraphrasing are both forms of feedback.

Accepted Answer

A) True 
 B)False

Question 20

Studies show that business people believe not only that listening is important but also that they do it well.

Accepted Answer

A) True 
 B)False

Harper listens carefully to her instructor as he discusses the upcoming exam since she hopes to get an A.This illustrates what step in the listening process?

"I can't believe it! He's really a jerk for saying that."

You should rotate your styles of listening after one or two responses so that you don't become bored by any one style.

One study of 195 critical incidents in banking and medical settings showed that a major difference between effective and ineffective listening was

When you try to reflect the underlying theme in a statement, you are engaging in

Giving only the appearance of being attentive is termed

Mindless listening is never suggested because it shows lack of concern for the speaker.

When you are paraphrasing, you need to repeat what the speaker has said word for word.

"That's a terrible idea!"

Counterfeit questions are aimed at understanding others.

A good listener will always state her own judgment of the situation so the other person knows where she stands on the issue.

There is no single "best" listening style to use in all situations.

According to the text, the most helpful way of responding to a problem is to offer good, specific advice.

Speaking is an active process; listening is a passive activity.

You meet a friend at the supermarket and ask how he is doing.He replies, "I'm OK for the most part, just stressed with all these finals." Which of the following is the best helping paraphrase response?

We spend more time listening than in any other type of communication.

"You didn't like that restaurant, did you?" is an example of a question that

All of the following are ineffective listening styles mentioned in the text except

Questioning and paraphrasing are both forms of feedback.

Studies show that business people believe not only that listening is important but also that they do it well.

A First Look at Interpersonal Communication

Interpersonal Communication and Social Media

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Communication and Relational Dynamics

Communication in Close Relationships

Improving Communication Climates

Managing Interpersonal Conflicts

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Exam 8: Listening

Harper listens carefully to her instructor as he discusses the upcoming exam since she hopes to get an A.This illustrates what step in the listening process?

"I can't believe it! He's really a jerk for saying that."

You should rotate your styles of listening after one or two responses so that you don't become bored by any one style.

One study of 195 critical incidents in banking and medical settings showed that a major difference between effective and ineffective listening was

When you try to reflect the underlying theme in a statement, you are engaging in

Giving only the appearance of being attentive is termed

Mindless listening is never suggested because it shows lack of concern for the speaker.

When you are paraphrasing, you need to repeat what the speaker has said word for word.

"That's a terrible idea!"

Counterfeit questions are aimed at understanding others.

A good listener will always state her own judgment of the situation so the other person knows where she stands on the issue.

There is no single "best" listening style to use in all situations.

According to the text, the most helpful way of responding to a problem is to offer good, specific advice.

Speaking is an active process; listening is a passive activity.

You meet a friend at the supermarket and ask how he is doing.He replies, "I'm OK for the most part, just stressed with all these finals." Which of the following is the best helping paraphrase response?​

We spend more time listening than in any other type of communication.

"You didn't like that restaurant, did you?" is an example of a question that

All of the following are ineffective listening styles mentioned in the text except

Questioning and paraphrasing are both forms of feedback.

Studies show that business people believe not only that listening is important but also that they do it well.

A First Look at Interpersonal Communication

Interpersonal Communication and Social Media

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Communication and Relational Dynamics

Communication in Close Relationships

Improving Communication Climates

Managing Interpersonal Conflicts

Filters

You meet a friend at the supermarket and ask how he is doing.He replies, "I'm OK for the most part, just stressed with all these finals." Which of the following is the best helping paraphrase response?