Exam 15: Achieving World-class Operations Management

Which of the following businesses would be LEAST likely to use an intermittent process?

Starcrest Publishing is one of many companies that will take demographic information about your child and publish a story written about that child. The story is already written, and a computer is used to insert the relevant information into the spaces left blank. Starcrest Publishing uses which of the following processes?

A company starts up a website where customers can create the perfect athletic shoe to support their particular shape of foot and style of activity. Visitors to the site select from 15 different elements to design a pair of shoes perfect for them. This company uses which of the following processes?

Service companies generally use a repetitive or intermittent production process rather than the continuous process.

Sally's job is to evaluate the cheese her company produces against a prototype for colour, smell, consistency, and taste. Her job on the production line is which type of control?

Which of the following best describes Six Sigma?

The three main types of facility layouts are process, continuous, and fixed-position.

In a retail store a point-of-sale terminal would be used to perform which of the following tasks?

When an operations manager has purchased raw material or component parts on the Internet, he or she is engaging in which of the following?

What is the process of creating quality standards and measuring finished goods and services against standards?

Which of the following measures quality against an established standard and includes a commitment to doing the job right the first time?

Modular production can best be described by which of the following?

Lumber mills are located near the forests in the Northwest to save shipping costs and to be near their raw material.

Which of the following is a characteristic of the intermittent process?

What are the two basic processes for converting inputs into outputs?

Which of the following manufacturers would be most likely to use a product layout?

What is the name of the production system that combines automated workstations with computer-controlled transportation devices called automatic guided vehicles?

Replacing human effort with robots is most effective for tasks requiring consistency, accuracy, and speed.

When a thermometer manufacturer combines glass tubing, mercury, red dye, paint, plastic, and metal to make thermometers, it is an example of which of the following?

Which of the following businesses is most likely to consider proximity to raw materials when locating a new manufacturing plant?