Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

Someone at a team meeting who says, "Let's hear from those who oppose this plan," is performing a ________ role.

Which type of group can be highly productive?

A(n) ________ role is behavior that concentrates on getting the team's work done. For example, one team member's role may be to generate daily sales information at the end of each working day.

Which question do individuals ask during the norming stage of group development?

An example of a maintenance role is an initiator, someone who suggests new goals or ideas.

Tension was apparent as the management team discussed changes to promotion requirements. But then Colby made a joke about Jesse's white-knuckled grip on his pen, and the laughter seemed to lighten the mood. Colby was acting in a ________ role.

Nick's team was not making much progress on defining a new production process. Tarek was being very uncooperative. He did not agree with Nick's direction, and he has not completed his tasks. This team is in what stage of group development?

The stage of team development during which a group sets guidelines about issues like attendance and punctuality is the ________ stage.

Which of the following is NOT one of the five stages of team development?

________ is the process of having two people or groups play opposing roles in a debate to better understand a proposal.

A group is defined as two or more freely interacting individuals who share norms, share goals, and have a common identity.

List and explain the three main types of conflict in the workplace.

________ is the conflict-handling style in which both parties give up something to gain something.

________ is ordering an outcome, when a manager relies on his or her formal authority and power to resolve a conflict, but the needs of the other party are largely ignored.

Dysfunctional conflict is sometimes called ________ conflict.

Thirty-two new employees from Market Enterprises are attending orientation, receiving information about company policies, and filling out various forms. These employees comprise a group.

In all but the worst weather, Sarah and three coworkers met each day at 12:45 to walk the river trail behind their office building. The four coworkers are an example of a(n)

Becoming a team member requires you to integrate your efforts with others in the pursuit of achieving a common goal. Which of the following actions may require you to sacrifice your individual recognition in the process?

During the forming stage of a group or team, the leader should

This question contains two parts; be sure to answer both. First, describe the relationship between the amount of conflict in a department or organization and that department or organization's performance. At what level of conflict is performance maximized? Second, suppose that you are the manager of a store that sells medical supplies. You see three major sources of conflict at the store: (1) many of the staff members who work the front desk do not like one another, (2) those who stock the shelves and work with the customers are resentful that they are not paid more, and (3) all employees are required to work nights and weekends, which cuts into their family and personal time. Explain how you would manage each source of conflict.