Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Unlike the ISO 9000 series, the ISO 14000 series identifies standards for environmental performance.

Incremental budgeting allocates increased or decreased funds to a department by using the last budget period as a reference point; only incremental changes in the budget request are reviewed.

Productivity equals

You manage a Verizon Store. Explain how each of the four perspectives of the balanced scorecard is relevant to your business.

Anchor Resort and Casino requires its casino dealers to have licenses, observes them using closed-circuit TV, and requires detailed reports at the end of each shift. This organization has overcome the control system barrier of

This question contains two parts; be sure to answer both. First, describe the barriers to the success of control systems. Second, consider one of your college classes as an example and your instructor as someone who would like to have good control systems in place. Explain if and how the barriers have detracted from your instructor's performance in the class.

An income statement summarizes an organization's financial results over a specified period of time, such as a quarter or a year.

A(n) ________ budget is one that can be adjusted over time for changing environmental conditions.

Before the fall term began, professors at Pinetops Community College were required to fill out numerous forms, including performance objectives, surveys, and lists of their summer contacts with prospective students. Many professors complained that their time would be better spent preparing for their courses. This situation is an example of which barrier to successful control?

Which of the following areas of control for organizations exerts informal control?

Roberta, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2 percent through additional training for her staff. She is engaged in

Which of the following is a primary function of management?

________ is the process of instituting ongoing small, incremental improvements in all parts of an organization.

Which of the following may be done as a corrective action in the control process?

How is management using controls when they allow decision making at lower levels and encourage employees to work together in teams?

Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ________ control.

Which of the following is part of Deming's PDCA cycle?

Araceli has a new manager who she suspects might be a micromanager. What signs should she watch for from him?

At Fresh Bakery, Simon pulls six samples an hour from an assembly line to examine them for quality defects. If he finds any, he makes adjustments to various pieces of equipment in his area. Simon's job involves

Techniques for improving quality include all of the following EXCEPT