Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Managers can increase overall productivity by increasing the efficiency of all the following EXCEPT

Recruiters for Eastern Shore University were under extreme pressure to increase enrollment by 15 percent. As a result, they admitted many students who were marginally qualified and who performed poorly in classes. This is an example of which problem associated with control systems?

Which of the following is NOT a characteristic of a successful control system?

Which kind of organization is most likely to try to exert too much control?

Corrective action is a control principle that states that managers should be informed of a situation only if data show a significant deviation from standards.

Which of the following is NOT a perspective of the balanced scorecard?

How is a control chart used?

A successful organization can involve its employees in the control system in all of the following ways EXCEPT

Janis is the CEO of Global Marketplace. She is reviewing the company's five-year plan and deciding if any corrective actions are needed. How would you describe her level of control?

________ control is an approach to organizational control that is characterized by informal and organic structural arrangements.

________ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.

Kimberli manages employees at Mountaintop Ski Resorts. She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times, knowing that performance is evaluated on the number of suggestions only. This problem is typical of ________ control.

Charlotte is trying to measure her salon's productivity during the first quarter. For this period, she should divide ________ by the costs of her staff, loans, materials, and utility bills.

Which of the following best defines Kaizen?

TQM's two core principles are

Internal business processes influence all of the following EXCEPT

Controls allow top management to decentralize decision making at lower levels within the organization.

Imagine that you are at an interview and you are asked to describe yourself. Using the guidelines for self-promotion, what would you say?

Tre'quon's supervisor noticed that he was struggling with the computerized setup for production runs at his new job. The supervisor observed him while he tried it again and gave suggestions for improvement. The supervisor is doing which step of the control process?

A(n) ________ represents the profits or losses incurred by an organization.