Question 1

Which of the following statements,in general,best describes the concept of change?

Accepted Answer

A)  Most people enjoy change. 
B)  Changes happen infrequently. 
C)  Change is inevitable and frequent. 
D)  One can resist change indefinitely. 
A)  Most people enjoy change. 
B)  Changes happen infrequently. 
C)  Change is inevitable and frequent. 
D)  One can resist change indefinitely. C

Question 2

Which of the following is one way a change agent can manage the process of change?

Accepted Answer

A)  by ignoring rumours 
B)  by ignoring political forces 
C)  by maintaining consistent meetings 
D)  by accepting appointed change project team 
A)  by ignoring rumours 
B)  by ignoring political forces 
C)  by maintaining consistent meetings 
D)  by accepting appointed change project team C

Question 3

Which is the conflict resolution technique in which each side gives up something and gains something?

Accepted Answer

A)  avoiding 
B)  accommodating 
C)  competing 
D)  compromising 
A)  avoiding 
B)  accommodating 
C)  competing 
D)  compromising D

Question 4

You observe a nurse continue to openly resist a process change on the unit that all other staff has already accepted.What is the term for individuals who respond with this type of behaviour?

Accepted Answer

A)  rejectors 
B)  laggards 
C)  early majority 
D)  late majority 
A)  rejectors 
B)  laggards 
C)  early majority 
D)  late majority

Question 5

Which type of change often causes the most stress or concern?

Accepted Answer

A)  personal change 
B)  professional 
C)  unplanned change 
D)  organizational change 
A)  personal change 
B)  professional 
C)  unplanned change 
D)  organizational change

Question 6

Which of these factors is an indicator of the successful implementation of a project?

Accepted Answer

A)  People feel a sense of ownership of the change. 
B)  Change is perceived as neutral. 
C)  Time limits are met. 
D)  Staff achieve learning curve status. 
A)  People feel a sense of ownership of the change. 
B)  Change is perceived as neutral. 
C)  Time limits are met. 
D)  Staff achieve learning curve status.

Question 7

Which model emphasizes the participation of key personnel and the change agent in designing and planning the intended change project?

Accepted Answer

A)  Force-Field Model 
B)  Phases of Change Model 
C)  Six-Step Change Model 
D)  Diffusion of Innovations Theory of Change Model 
A)  Force-Field Model 
B)  Phases of Change Model 
C)  Six-Step Change Model 
D)  Diffusion of Innovations Theory of Change Model

Question 8

Which of the following series of changes are included in Rogers' Diffusion of Innovations Theory of Change?

Accepted Answer

A)  diagnose,assess,select progressive change objective,choose role of change agent,maintain change,and terminate helping relationship 
B)  unfreeze,move,refreeze 
C)  create awareness,encourage interest,evaluate,trial,adopt 
D)  build relationship,diagnose problem,acquire resources,choose,gain acceptance 
A)  diagnose,assess,select progressive change objective,choose role of change agent,maintain change,and terminate helping relationship 
B)  unfreeze,move,refreeze 
C)  create awareness,encourage interest,evaluate,trial,adopt 
D)  build relationship,diagnose problem,acquire resources,choose,gain acceptance

Question 9

According to Silber (1993),which of the following is a factor that affects an individual's ability to cope with change?

Accepted Answer

A)  individual perception of loss 
B)  anticipated group consequences 
C)  evaluation of previous situations 
D)  flexibility 
A)  individual perception of loss 
B)  anticipated group consequences 
C)  evaluation of previous situations 
D)  flexibility

Question 10

Which of the following is a change strategy that focuses on teaching workers about a new technology?

Accepted Answer

A)  provide information 
B)  training 
C)  power coercive 
D)  normative-reeducative 
A)  provide information 
B)  training 
C)  power coercive 
D)  normative-reeducative

Question 11

Which conflict resolution technique does not attempt to determine any solution or resolution to the conflict?

Accepted Answer

A)  collaborating 
B)  confronting 
C)  competing 
D)  avoiding 
A)  collaborating 
B)  confronting 
C)  competing 
D)  avoiding

Question 12

Which type of organizational change alters authority relations or job redesign?

Accepted Answer

A)  structural change 
B)  cultural change 
C)  human resources change 
D)  physical setting changes 
A)  structural change 
B)  cultural change 
C)  human resources change 
D)  physical setting changes

Question 13

What is the term for individuals whose behavioural response includes openness and receptivity to planned change?

Accepted Answer

A)  innovators 
B)  early adopters 
C)  early majority 
D)  late majority 
A)  innovators 
B)  early adopters 
C)  early majority 
D)  late majority

Question 14

What is the term for a source of disagreement between two people or groups?

Accepted Answer

A)  intrapersonal conflict 
B)  interpersonal conflict 
C)  organizational conflict 
D)  conflict 
A)  intrapersonal conflict 
B)  interpersonal conflict 
C)  organizational conflict 
D)  conflict

Question 15

Which step in the change process determines who will be affected and when the change will occur?

Accepted Answer

A)  assessment 
B)  planning 
C)  implementation 
D)  evaluation 
A)  assessment 
B)  planning 
C)  implementation 
D)  evaluation

Question 16

What is the formal name for Lewin's change theory?

Accepted Answer

A)  Phases of Change 
B)  Six-Step Change Model 
C)  Diffusion of Innovations Theory 
D)  Force-Field Model 
A)  Phases of Change 
B)  Six-Step Change Model 
C)  Diffusion of Innovations Theory 
D)  Force-Field Model

Question 17

Which of the following is one of the three main reasons to introduce a change?

Accepted Answer

A)  solve a problem 
B)  maintain efficiency 
C)  maintain workload 
D)  acknowledge that change is inevitable 
A)  solve a problem 
B)  maintain efficiency 
C)  maintain workload 
D)  acknowledge that change is inevitable

Question 18

Which of these is a characteristic of an effective change agent?

Accepted Answer

A)  restrained 
B)  manages change 
C)  objective 
D)  trustworthy 
A)  restrained 
B)  manages change 
C)  objective 
D)  trustworthy

Question 19

Which characteristic of Lewin's change theories causes it to have limited application in health care organizations?

Accepted Answer

A)  narrow in scope 
B)  too complex 
C)  difficult to apply 
D)  linear and simplistic 
A)  narrow in scope 
B)  too complex 
C)  difficult to apply 
D)  linear and simplistic

Question 20

Which of the following is used as a source of power in the rational-empirical strategy for change?

Accepted Answer

A)  social orientation 
B)  authority and threat 
C)  knowledge 
D)  teaching 
A)  social orientation 
B)  authority and threat 
C)  knowledge 
D)  teaching

Exam 14: Change and Conflict Resolution

Which of the following statements,in general,best describes the concept of change?

Which of the following is one way a change agent can manage the process of change?

Which is the conflict resolution technique in which each side gives up something and gains something?

You observe a nurse continue to openly resist a process change on the unit that all other staff has already accepted.What is the term for individuals who respond with this type of behaviour?

Which type of change often causes the most stress or concern?

Which of these factors is an indicator of the successful implementation of a project?

Which model emphasizes the participation of key personnel and the change agent in designing and planning the intended change project?

Which of the following series of changes are included in Rogers' Diffusion of Innovations Theory of Change?

According to Silber (1993),which of the following is a factor that affects an individual's ability to cope with change?

Which of the following is a change strategy that focuses on teaching workers about a new technology?

Which conflict resolution technique does not attempt to determine any solution or resolution to the conflict?

Which type of organizational change alters authority relations or job redesign?

What is the term for individuals whose behavioural response includes openness and receptivity to planned change?

What is the term for a source of disagreement between two people or groups?

Which step in the change process determines who will be affected and when the change will occur?

What is the formal name for Lewin's change theory?

Which of the following is one of the three main reasons to introduce a change?

Which of these is a characteristic of an effective change agent?

Which characteristic of Lewin's change theories causes it to have limited application in health care organizations?

Which of the following is used as a source of power in the rational-empirical strategy for change?

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