Exam 14: Consumer Stakeholders: Product and Service Issues

Explore all topics

The fact that a company is responsible for the harm done to customers by its product even if it can show that it did its best according to the state of the art in the industry at that time is called

(Multiple Choice)

4.8/5

(42)

Question 41

The legal principle that anyone in the value chain of a product is liable for harm caused to the user if the product as sold was unreasonably dangerous is

(Multiple Choice)

4.8/5

(39)

Question 42

The focus of total quality management programs is

(Multiple Choice)

4.8/5

(41)

Question 43

The driving force behind guidelines for product liability is which of the following?

(Multiple Choice)

4.9/5

(42)

Question 44

Provide a short answer to each of these questions.Be sure to fully explain your answer. What two issues hurt Toyota when the public learned of its recalls due to runaway acceleration problems? What does this illustrate?

(Essay)

4.8/5

(38)

Question 45

A basic premise of Total Quality Management (TQM)is that the product designer is the final judge of quality.

(True/False)

4.8/5

(31)

Question 46

The Food and Drug Administration grew out of the work of one man.

(True/False)

4.9/5

(41)

Question 47

The standard of absolute liability is less demanding than that of strict liability.

(True/False)

4.9/5

(30)

Question 48

The problem of product liability is largely confined to the United States.

(True/False)

4.7/5

(46)

Question 49

In a survey of households by Walker Research,the top three factors in customers' satisfaction with products were quality,price,and service.

(True/False)

4.9/5

(41)

Question 50

Which of the following is not impacted by tort risk?

(Multiple Choice)

4.8/5

(39)

Question 51

All of the following are in the top ten principles of safety except

(Multiple Choice)

4.7/5

(41)

Question 52

The Consumer Product Safety Commission works to reduce the risk of harm from consumer products in all of the following ways except

(Multiple Choice)

4.8/5

(37)

Question 53

By definition,quality does not include service.

(True/False)

4.7/5

(36)

Question 54

The challenge that management faces is to make products as safe as possible for the lowest possible cost.

(True/False)

4.7/5

(33)

Question 55

The Tylenol case in the 1980s,in which capsules were injected with cyanide,is an example of

(Multiple Choice)

4.9/5

(41)

Question 56

Business claims that current product liability law suffers from all of the following problems except

(Multiple Choice)

4.8/5

(30)

Question 57

Provide a short answer to each of these questions.Be sure to fully explain your answer. Describe the major contributions that Six Sigma can make to the business/consumer relationship.

(Essay)

4.8/5

(42)

Question 58

The Consumer Product Safety Commission's track record is one of stable operations and results.

(True/False)

4.9/5

(43)

Question 59

Business's response to consumerism has consistently been to meet consumers' demands as quickly and effectively as possible.

(True/False)

4.8/5

(35)

Question 60

Showing 41 - 60 of 85

The fact that a company is responsible for the harm done to customers by its product even if it can show that it did its best according to the state of the art in the industry at that time is called

The legal principle that anyone in the value chain of a product is liable for harm caused to the user if the product as sold was unreasonably dangerous is

The focus of total quality management programs is

The driving force behind guidelines for product liability is which of the following?

Provide a short answer to each of these questions.Be sure to fully explain your answer. What two issues hurt Toyota when the public learned of its recalls due to runaway acceleration problems? What does this illustrate?

A basic premise of Total Quality Management (TQM)is that the product designer is the final judge of quality.

The Food and Drug Administration grew out of the work of one man.

The standard of absolute liability is less demanding than that of strict liability.

The problem of product liability is largely confined to the United States.

In a survey of households by Walker Research,the top three factors in customers' satisfaction with products were quality,price,and service.

Which of the following is not impacted by tort risk?

All of the following are in the top ten principles of safety except

The Consumer Product Safety Commission works to reduce the risk of harm from consumer products in all of the following ways except

By definition,quality does not include service.

The challenge that management faces is to make products as safe as possible for the lowest possible cost.

The Tylenol case in the 1980s,in which capsules were injected with cyanide,is an example of

Business claims that current product liability law suffers from all of the following problems except

Provide a short answer to each of these questions.Be sure to fully explain your answer. Describe the major contributions that Six Sigma can make to the business/consumer relationship.

The Consumer Product Safety Commission's track record is one of stable operations and results.

Business's response to consumerism has consistently been to meet consumers' demands as quickly and effectively as possible.

The Business and Society Relationship

Corporate Citizenship: Social Responsibility, Responsiveness, and Performance

The Stakeholder Approach to Business, Society, and Ethics

Corporate Governance: Foundational Issues

Strategic Management and Corporate Public Affairs

Issues Management and Crisis Management

Business Ethics Fundamentals

Personal and Organizational Ethics

Business Ethics and Technology

Ethical Issues in the Global Arena

Business,Government,and Regulation

Business Influence on Government and Public Policy

Consumer Stakeholders: Information Issues and Responses

The Natural Environment As Stakeholder

Business and Community Stakeholders

Employee Stakeholders and Workplace Issues

Employee Stakeholders: Privacy, safety, and Health

Employment Discrimination and Affirmative Action

Filters