Question 1

Identify a factor that encourages the use of centralized decision making in subsidiary operations.

Accepted Answer

A)  Little experience in international business 
B)  Moderate to low degree of technology 
C)  Small geographic distance between home office and subsidiary 
D)  Little importance attached to brand name and patent rights 
A)  Little experience in international business 
B)  Moderate to low degree of technology 
C)  Small geographic distance between home office and subsidiary 
D)  Little importance attached to brand name and patent rights C

Question 2

Which of the following factors encourage the use of decentralized decision making in subsidiary operations?

Accepted Answer

A)  Homogeneous product lines 
B)  Low level of product diversification 
C)  Weak volume-to-unit cost relationship 
D)  High degree of technology 
A)  Homogeneous product lines 
B)  Low level of product diversification 
C)  Weak volume-to-unit cost relationship 
D)  High degree of technology C

Question 3

A quality control circle is a group of workers who meet on a regular basis to discuss ways of improving the quality of work.

Accepted Answer

A) True 
 B)False  True

Question 4

The most common types of performance measures used for control purposes include the following except _____.

Accepted Answer

A)  financial performance 
B)  quality performance 
C)  international monetary performance 
D)  personnel performance 
A)  financial performance 
B)  quality performance 
C)  international monetary performance 
D)  personnel performance

Question 5

The degree to which a manager is involved in the decision-making process depends only on the structure of a subsidiary.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following strategies is most likely to benefit when doing business with managers who use an internal control approach?

Accepted Answer

A)  Remembering that it is of most importance to win one's objective 
B)  Employing a dominating attitude bordering on aggressiveness toward environment 
C)  Understanding that conflict and resistance means that person has convictions 
D)  Focusing on self, function, one's own group, and one's own organization 
A)  Remembering that it is of most importance to win one's objective 
B)  Employing a dominating attitude bordering on aggressiveness toward environment 
C)  Understanding that conflict and resistance means that person has convictions 
D)  Focusing on self, function, one's own group, and one's own organization

Question 7

If decentralized decision making is in place,decisions are:

Accepted Answer

A)  made at the top management level. 
B)  made at the middle management level. 
C)  delegated to operating personnel. 
D)  contracted to external consultants. 
A)  made at the top management level. 
B)  made at the middle management level. 
C)  delegated to operating personnel. 
D)  contracted to external consultants.

Question 8

Centralized decision making in a multinational company (MNC)is more likely when:

Accepted Answer

A)  domestic competition increases and management wants a local subsidiary manager to have greater decision-making authority. 
B)  the home office has more confidence in delegating to the local level and less to gain by making all the important decisions. 
C)  there are important brand names or patent rights involved and a multinational company (MN
C)  wants to create as much protection as possible. 
D)  a subsidiary has superior staff and resources that is likely to become increasingly skilled in manufacturing and marketing products at the local level over time. 
A)  domestic competition increases and management wants a local subsidiary manager to have greater decision-making authority. 
B)  the home office has more confidence in delegating to the local level and less to gain by making all the important decisions. 
C)  there are important brand names or patent rights involved and a multinational company (MN
C)  wants to create as much protection as possible. 
D)  a subsidiary has superior staff and resources that is likely to become increasingly skilled in manufacturing and marketing products at the local level over time.

Question 9

The approaches to control employed by international managers are dictated by a multinational company's (MNC's)philosophy of control,the economic environment in which the overseas unit is operating,and the needs and desires of the managerial personnel who staff the unit.

Accepted Answer

A) True 
 B)False

Question 10

A(n)_____ is an evaluation tool that is used to identify individuals with the potential to be selected or promoted to higher-level positions.

Accepted Answer

A)  behavior evaluation center 
B)  employment suitability center 
C)  assessment center 
D)  employment testing center 
A)  behavior evaluation center 
B)  employment suitability center 
C)  assessment center 
D)  employment testing center

Question 11

The process of choosing a course of action among alternatives is referred to as _____.

Accepted Answer

A)  supervision 
B)  directing 
C)  decision making 
D)  controlling 
A)  supervision 
B)  directing 
C)  decision making 
D)  controlling

Question 12

Kaizen is a Japanese term that means _____.

Accepted Answer

A)  employee empowerment 
B)  continuous improvement 
C)  quality comes first 
D)  teamwork 
A)  employee empowerment 
B)  continuous improvement 
C)  quality comes first 
D)  teamwork

Question 13

_____ controls involve face-to-face or personal meetings to monitor operations.

Accepted Answer

A)  Direct 
B)  Indirect 
C)  Parallel 
D)  Circular 
A)  Direct 
B)  Indirect 
C)  Parallel 
D)  Circular

Question 14

Surprisingly,one of the least common approaches to personnel performance evaluation is the periodic appraisal of work performance.

Accepted Answer

A) True 
 B)False

Question 15

Typically,multinational companies (MNCs)are likely to use indirect controls to monitor performance on a monthly basis,whereas direct controls are used semiannually or annually.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following strategies is most likely to benefit when doing business with managers who use an external control approach?

Accepted Answer

A)  Focusing more on others such as customers, partners, and colleagues 
B)  Understanding that there is comfort with waves, shifts, and cycles, which are regarded as naturals 
C)  Employing a flexible attitude and be willing to compromise and keep the peace 
D)  Remembering that it is of most importance to maintain one's relationships with others 
A)  Focusing more on others such as customers, partners, and colleagues 
B)  Understanding that there is comfort with waves, shifts, and cycles, which are regarded as naturals 
C)  Employing a flexible attitude and be willing to compromise and keep the peace 
D)  Remembering that it is of most importance to maintain one's relationships with others

Question 17

What are assessment centers and how are they used by multinational companies (MNCs)?

Accepted Answer

An assessment center is an evaluation to

Question 18

According to the work of Horovitz,all of the following are common characteristics of British control except:

Accepted Answer

A)  operating units had a large amount of marketing autonomy. 
B)  control was used more for general guidance than for surveillance. 
C)  financial reports were simple and lightly emphasized. 
D)  top management tended to focus attention on major problem areas and did not get involved in specific, detailed matters of control. 
A)  operating units had a large amount of marketing autonomy. 
B)  control was used more for general guidance than for surveillance. 
C)  financial reports were simple and lightly emphasized. 
D)  top management tended to focus attention on major problem areas and did not get involved in specific, detailed matters of control.

Question 19

One of the primary areas where total quality management (TQM)is having a big impact is in _____.

Accepted Answer

A)  human resources management 
B)  manufacturing 
C)  marketing 
D)  finance 
A)  human resources management 
B)  manufacturing 
C)  marketing 
D)  finance

Question 20

Which of the following is a salient feature of direct control methods?

Accepted Answer

A)  They are typically used by multinational companies to monitor performance on a monthly basis, whereas indirect controls are used semiannually or annually. 
B)  They are particularly important in international management because of the great expense associated with indirect control methods. 
C)  They allow top managers to learn firsthand the problems and challenges facing a unit and offer assistance. 
D)  They involve the use of reports and other written forms of communication to control operations. 
A)  They are typically used by multinational companies to monitor performance on a monthly basis, whereas indirect controls are used semiannually or annually. 
B)  They are particularly important in international management because of the great expense associated with indirect control methods. 
C)  They allow top managers to learn firsthand the problems and challenges facing a unit and offer assistance. 
D)  They involve the use of reports and other written forms of communication to control operations.

Identify a factor that encourages the use of centralized decision making in subsidiary operations.

Which of the following factors encourage the use of decentralized decision making in subsidiary operations?

A quality control circle is a group of workers who meet on a regular basis to discuss ways of improving the quality of work.

The most common types of performance measures used for control purposes include the following except _____.

The degree to which a manager is involved in the decision-making process depends only on the structure of a subsidiary.

Which of the following strategies is most likely to benefit when doing business with managers who use an internal control approach?

If decentralized decision making is in place,decisions are:

Centralized decision making in a multinational company (MNC)is more likely when:

The approaches to control employed by international managers are dictated by a multinational company's (MNC's)philosophy of control,the economic environment in which the overseas unit is operating,and the needs and desires of the managerial personnel who staff the unit.

A(n)_____ is an evaluation tool that is used to identify individuals with the potential to be selected or promoted to higher-level positions.

The process of choosing a course of action among alternatives is referred to as _____.

Kaizen is a Japanese term that means _____.

_____ controls involve face-to-face or personal meetings to monitor operations.

Surprisingly,one of the least common approaches to personnel performance evaluation is the periodic appraisal of work performance.

Typically,multinational companies (MNCs)are likely to use indirect controls to monitor performance on a monthly basis,whereas direct controls are used semiannually or annually.

Which of the following strategies is most likely to benefit when doing business with managers who use an external control approach?

What are assessment centers and how are they used by multinational companies (MNCs)?

According to the work of Horovitz,all of the following are common characteristics of British control except:

One of the primary areas where total quality management (TQM)is having a big impact is in _____.

Which of the following is a salient feature of direct control methods?

Globalization and International Linkages

The Political, Legal, and Technological Environment

Ethics, Social Responsibility, and Sustainability

The Meanings and Dimensions of Culture

Managing Across Cultures

Organizational Cultures and Diversity

Cross-Cultural Communication and Negotiation

Strategy Formulation and Implementation

Entry Strategies and Organizational Structures

Managing Political Risk, Government Relations, and Alliances

Motivation Across Cultures

Leadership Across Cultures

Human Resource Selection and Development Across Cultures

Filters

Exam 11: Management Decision and Control

Identify a factor that encourages the use of centralized decision making in subsidiary operations.

Which of the following factors encourage the use of decentralized decision making in subsidiary operations?

A quality control circle is a group of workers who meet on a regular basis to discuss ways of improving the quality of work.

The most common types of performance measures used for control purposes include the following except _____.

The degree to which a manager is involved in the decision-making process depends only on the structure of a subsidiary.

Which of the following strategies is most likely to benefit when doing business with managers who use an internal control approach?

If decentralized decision making is in place,decisions are:

Centralized decision making in a multinational company (MNC)is more likely when:

The approaches to control employed by international managers are dictated by a multinational company's (MNC's)philosophy of control,the economic environment in which the overseas unit is operating,and the needs and desires of the managerial personnel who staff the unit.

A(n)_____ is an evaluation tool that is used to identify individuals with the potential to be selected or promoted to higher-level positions.

The process of choosing a course of action among alternatives is referred to as _____.

Kaizen is a Japanese term that means _____.

_____ controls involve face-to-face or personal meetings to monitor operations.

Surprisingly,one of the least common approaches to personnel performance evaluation is the periodic appraisal of work performance.

Typically,multinational companies (MNCs)are likely to use indirect controls to monitor performance on a monthly basis,whereas direct controls are used semiannually or annually.

Which of the following strategies is most likely to benefit when doing business with managers who use an external control approach?

What are assessment centers and how are they used by multinational companies (MNCs)?

According to the work of Horovitz,all of the following are common characteristics of British control except:

One of the primary areas where total quality management (TQM)is having a big impact is in _____.

Which of the following is a salient feature of direct control methods?

Globalization and International Linkages

The Political, Legal, and Technological Environment

Ethics, Social Responsibility, and Sustainability

The Meanings and Dimensions of Culture

Managing Across Cultures

Organizational Cultures and Diversity

Cross-Cultural Communication and Negotiation

Strategy Formulation and Implementation

Entry Strategies and Organizational Structures

Managing Political Risk, Government Relations, and Alliances

Motivation Across Cultures

Leadership Across Cultures

Human Resource Selection and Development Across Cultures

Filters