Question 1

The Japanese method of training workers for all jobs on the line,even though they eventually are assigned to a single workstation is known as _____.

Accepted Answer

A)  training overkill 
B)  taguchi method 
C)  kaizen 
D)  ringisei 
A)  training overkill 
B)  taguchi method 
C)  kaizen 
D)  ringisei

Question 2

The following are common problems that multinational companies (MNCs)face in attempting to control their overseas operations except:

Accepted Answer

A)  the objectives of the foreign operation and the corporate objectives are similar. 
B)  the objectives of joint-venture partners and corporate management conflict. 
C)  amount of experience and competence in planning are widely diverse among foreign chief executive officers (CEOs). 
D)  basic philosophic conflicts exist about objectives and policies of foreign operations, largely because of cultural differences between home- and host-country managers. 
A)  the objectives of the foreign operation and the corporate objectives are similar. 
B)  the objectives of joint-venture partners and corporate management conflict. 
C)  amount of experience and competence in planning are widely diverse among foreign chief executive officers (CEOs). 
D)  basic philosophic conflicts exist about objectives and policies of foreign operations, largely because of cultural differences between home- and host-country managers.

Question 3

A legal system called codetermination requires workers and their managers to participate in the discussion of major decisions.

Accepted Answer

A) True 
 B)False

Question 4

In comparing the control mechanisms used by U.S.and European firms,it has been found that U.S.firms make greater use of _____ control,while European firms rely more heavily on _____ control.

Accepted Answer

A)  output; behavioral 
B)  bureaucratic; participative 
C)  behavioral; output 
D)  participative; bureaucratic 
A)  output; behavioral 
B)  bureaucratic; participative 
C)  behavioral; output 
D)  participative; bureaucratic

Question 5

As a total quality management (TQM)technique,rewards and recognition tend to be effective universally.

Accepted Answer

A) True 
 B)False

Question 6

Explain how U.S.multinational companies (MNCs)differ from European multinational companies (MNCs)in their approaches to control.

Accepted Answer

One comparative study found that a major

Question 7

One technique associated with total quality management (TQM)is the use of ongoing training to achieve _____.

Accepted Answer

A)  linear progress 
B)  continual improvement 
C)  total overhaul of the organization 
D)  recognition 
A)  linear progress 
B)  continual improvement 
C)  total overhaul of the organization 
D)  recognition

Question 8

Efficient processes become increasingly important as diversification or differences between the parent and subsidiary increase.

Accepted Answer

A) True 
 B)False

Question 9

The use of monthly operating reports that are sent to the home office is a common example of _____.

Accepted Answer

A)  direct control 
B)  indirect control 
C)  external control 
D)  cultural control 
A)  direct control 
B)  indirect control 
C)  external control 
D)  cultural control

Question 10

Direct controls are particularly important in international management because of the great expense associated with indirect methods.

Accepted Answer

A) True 
 B)False

Question 11

Return on investment (ROI)is measured by dividing _____.

Accepted Answer

A)  profit by assets 
B)  revenues by profit 
C)  expenses by revenues 
D)  profit by expenses 
A)  profit by assets 
B)  revenues by profit 
C)  expenses by revenues 
D)  profit by expenses

Question 12

The amount of _____ directly relates to how well or how poorly a unit is judged to perform.

Accepted Answer

A)  revenue 
B)  expense 
C)  asset 
D)  profit 
A)  revenue 
B)  expense 
C)  asset 
D)  profit

Question 13

Three sets of financial statements usually are required from subsidiaries; they do not include:

Accepted Answer

A)  statements prepared in response to investigations and queries from the Securities and Exchange Commission (SE
C) . 
B)  statements prepared to meet the national accounting standards and procedures prescribed by law and other professional organizations in the host country. 
C)  statements prepared to comply with the accounting principles and standards required by the home country. 
D)  statements prepared to meet the financial consolidation requirements of the home country. 
A)  statements prepared in response to investigations and queries from the Securities and Exchange Commission (SE
C) . 
B)  statements prepared to meet the national accounting standards and procedures prescribed by law and other professional organizations in the host country. 
C)  statements prepared to comply with the accounting principles and standards required by the home country. 
D)  statements prepared to meet the financial consolidation requirements of the home country.

Question 14

Which of the following statements is true in the context of the decision-making process?

Accepted Answer

A)  The decision-making process is often linear, though looping back is common. 
B)  Decision-making process is limited to helping a subsidiary respond to economic and political demands of a host country. 
C)  Cultural differences fail to inspire and motivate both decision-making process and its outcome. 
D)  If decision-making process is centralized, decisions are delegated to operating personnel. 
A)  The decision-making process is often linear, though looping back is common. 
B)  Decision-making process is limited to helping a subsidiary respond to economic and political demands of a host country. 
C)  Cultural differences fail to inspire and motivate both decision-making process and its outcome. 
D)  If decision-making process is centralized, decisions are delegated to operating personnel.

Question 15

Visits by top executives to overseas affiliates or subsidiaries is a common form of _____.

Accepted Answer

A)  indirect control 
B)  external control 
C)  cultural control 
D)  direct control 
A)  indirect control 
B)  external control 
C)  cultural control 
D)  direct control

Question 16

Direct controls use reports and other written forms of communication to control operations.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is a factor that influences centralization of decision making in subsidiary operations?

Accepted Answer

A)  Heterogeneous product lines 
B)  High level of product diversification 
C)  Large geographic distance between home office and subsidiary 
D)  High degree of interdependence between units 
A)  Heterogeneous product lines 
B)  High level of product diversification 
C)  Large geographic distance between home office and subsidiary 
D)  High degree of interdependence between units

Question 18

In domestic situations,when competition increases and profit margins are driven down,home-office management is likely to seek to standardize product and marketing decisions to reduce cost and maintain profitability.

Accepted Answer

A) True 
 B)False

Question 19

From an external control standpoint,a multinational company (MNC)is likely to focus on the things that it does best.

Accepted Answer

A) True 
 B)False

Question 20

ISO 9000 refers to the International Standards Organization (ISO)certification to ensure _____.

Accepted Answer

A)  quality products and services 
B)  on-time delivery 
C)  safety standards 
D)  compliance with worldwide workplace equality standards 
A)  quality products and services 
B)  on-time delivery 
C)  safety standards 
D)  compliance with worldwide workplace equality standards

The Japanese method of training workers for all jobs on the line,even though they eventually are assigned to a single workstation is known as _____.

The following are common problems that multinational companies (MNCs)face in attempting to control their overseas operations except:

A legal system called codetermination requires workers and their managers to participate in the discussion of major decisions.

In comparing the control mechanisms used by U.S.and European firms,it has been found that U.S.firms make greater use of _ control,while European firms rely more heavily on _ control.

As a total quality management (TQM)technique,rewards and recognition tend to be effective universally.

Explain how U.S.multinational companies (MNCs)differ from European multinational companies (MNCs)in their approaches to control.

One technique associated with total quality management (TQM)is the use of ongoing training to achieve _____.

Efficient processes become increasingly important as diversification or differences between the parent and subsidiary increase.

The use of monthly operating reports that are sent to the home office is a common example of _____.

Direct controls are particularly important in international management because of the great expense associated with indirect methods.

Return on investment (ROI)is measured by dividing _____.

The amount of _____ directly relates to how well or how poorly a unit is judged to perform.

Three sets of financial statements usually are required from subsidiaries; they do not include:

Which of the following statements is true in the context of the decision-making process?

Visits by top executives to overseas affiliates or subsidiaries is a common form of _____.

Direct controls use reports and other written forms of communication to control operations.

Which of the following is a factor that influences centralization of decision making in subsidiary operations?

In domestic situations,when competition increases and profit margins are driven down,home-office management is likely to seek to standardize product and marketing decisions to reduce cost and maintain profitability.

From an external control standpoint,a multinational company (MNC)is likely to focus on the things that it does best.

ISO 9000 refers to the International Standards Organization (ISO)certification to ensure _____.

Globalization and International Linkages

The Political, Legal, and Technological Environment

Ethics, Social Responsibility, and Sustainability

The Meanings and Dimensions of Culture

Managing Across Cultures

Organizational Cultures and Diversity

Cross-Cultural Communication and Negotiation

Strategy Formulation and Implementation

Entry Strategies and Organizational Structures

Managing Political Risk, Government Relations, and Alliances

Motivation Across Cultures

Leadership Across Cultures

Human Resource Selection and Development Across Cultures

Filters

Exam 11: Management Decision and Control

The Japanese method of training workers for all jobs on the line,even though they eventually are assigned to a single workstation is known as _____.

The following are common problems that multinational companies (MNCs)face in attempting to control their overseas operations except:

A legal system called codetermination requires workers and their managers to participate in the discussion of major decisions.

In comparing the control mechanisms used by U.S.and European firms,it has been found that U.S.firms make greater use of _____ control,while European firms rely more heavily on _____ control.

As a total quality management (TQM)technique,rewards and recognition tend to be effective universally.

Explain how U.S.multinational companies (MNCs)differ from European multinational companies (MNCs)in their approaches to control.

One technique associated with total quality management (TQM)is the use of ongoing training to achieve _____.

Efficient processes become increasingly important as diversification or differences between the parent and subsidiary increase.

The use of monthly operating reports that are sent to the home office is a common example of _____.

Direct controls are particularly important in international management because of the great expense associated with indirect methods.

Return on investment (ROI)is measured by dividing _____.

The amount of _____ directly relates to how well or how poorly a unit is judged to perform.

Three sets of financial statements usually are required from subsidiaries; they do not include:

Which of the following statements is true in the context of the decision-making process?

Visits by top executives to overseas affiliates or subsidiaries is a common form of _____.

Direct controls use reports and other written forms of communication to control operations.

Which of the following is a factor that influences centralization of decision making in subsidiary operations?

In domestic situations,when competition increases and profit margins are driven down,home-office management is likely to seek to standardize product and marketing decisions to reduce cost and maintain profitability.

From an external control standpoint,a multinational company (MNC)is likely to focus on the things that it does best.

ISO 9000 refers to the International Standards Organization (ISO)certification to ensure _____.

Globalization and International Linkages

The Political, Legal, and Technological Environment

Ethics, Social Responsibility, and Sustainability

The Meanings and Dimensions of Culture

Managing Across Cultures

Organizational Cultures and Diversity

Cross-Cultural Communication and Negotiation

Strategy Formulation and Implementation

Entry Strategies and Organizational Structures

Managing Political Risk, Government Relations, and Alliances

Motivation Across Cultures

Leadership Across Cultures

Human Resource Selection and Development Across Cultures

Filters

In comparing the control mechanisms used by U.S.and European firms,it has been found that U.S.firms make greater use of _ control,while European firms rely more heavily on _ control.