Exam 6: Motivating Others

When an employee does not perform at the level you expect,what steps should you take (in order)to reshape the behavior?

According to the path-goal theory of leadership,if the task structure is low,what should management involvement with employees be?

If you were designing a reward program for your employees,what assumptions could you make?

The first diagnostic question that must be asked by a supervisor of a poor performer is whether the person's performance deficiencies stem from lack of commitment or lack of motivation.

You have recently noticed that your employees seem to be either requesting or demanding favors from management.More importantly,performance has been flat during that same time.Potentially,which style of management has been employed?

The more an employee can perform a complete job from beginning to end and the more the work has a direct effect on the work of other people,the more the employee will view the job as meaningful.

Elizabeth and George are talking about their work at Apex Manufacturing.They both perform the same job,work the same number of hours,and are relatively equal in their performance levels.Elizabeth mentions to George that she is making $18 per hour.George is surprised by this,because he is only making $16 per hour.According to equity theory,what would you predict George's reaction to be? What sort of behaviors might you see from George?

An effective goal program has goals that are specific,consistent,and appropriately challenging.What is missing?

You have recently been promoted to a managerial position.One of your new peers comments,"Sometimes you just have to ignore unacceptable behavior of your employees.That way,it just goes away all by itself." Based on the text,you should believe this is good advice.

You are conducting a planning session with Mary Ellen,who reports to you.You've asked her to come prepared with a personal goal for the next quarter.When you ask her to share your goal she says,"I want to put much more effort into customer satisfaction." How do you evaluate the effectiveness of Mary Ellen's goal?

In equity theory,what is important?

According to one perspective,the best way to change an individual's behavior in the work environment is to change his or her manager's behavior.

Mary has decided to set the following goal: To do the best she can in her management class this semester and to keep up with the readings.Mary's goal satisfies which criteria?

Which of the following does not apply to individuals with high institutional power needs?

In dealing with an employee that is performing below expectations,a manager should first reprimand and then redirect the employee's behavior.

When an employee feels that she was meant to do the work she is doing,and that she is serving an important cause,this is called a:

Assume Carrie is a poor performer.You have already provided the necessary resources,redesigned her job,and provided her with training,yet her performance is lacking.What is the next step?

Gambling uses which form of the reward reinforcement schedule?

A manager who encourages initiative by reminding employees that their failure means organizational failure should do something different.What should he do?

What is a possible response of a manager to behaviors exhibited by employees?