Exam 6: Systems Development and Project Management

What made-to-order views can analytical CRM tools slice-and-dice customer information into?

Discuss future trends in CRM?

What focuses on keeping vendors satisfied by managing alliance partner and reseller relationships that provide customers with the optimal sales channel?

Which question below represents a CRM analyzing technology question?

Which of the following represents operational CRM?

One of the primary reasons a company loses customers is good customer service experiences.

What is the primary difference between contact management and opportunity management?

Which company,in the text,experienced difficulty with answering their phone?

List and describe the industry best practices for implementing a successful CRM system.

_____________________ to deliver CRM applications will continue to be a major trend,as will the use of analytical tools and the availability of mobile CRM application offerings

Summarize the future of customer relationship management.

CRM allows an organization to accomplish all of the following,except:

One of the primary reasons a company ________________ customers is bad customer service experiences.

What targets sales opportunities by finding new customers or companies for future sales?

Which of the following operational CRM technologies does the marketing department typically use?

Which of the following is the first CRM implementation strategy?

Define the relationship between decision making and analytical CRM.

Compare operational CRM and analytical CRM.

What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects,which optimizes supplier selection?

_______________ are competitor organizations who co-operate with one another since doing so allows them to compete more successfully with other competitors.