Question 1

Ergonomics is concerned with examining the interface between individuals' psychological characteristics and the physical work environment.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is true of teams?

Accepted Answer

A) Teams provide organizations with a limited set of skills to utilize. 
B) Team members can share work when any member becomes overloaded. 
C) Rewards are focused on individual pay raises rather than team bonuses. 
D) By limiting a team's autonomy, organizations can improve its efficiency. 
E) The collective nature of the team removes the need for individual accountability. 
A) Teams provide organizations with a limited set of skills to utilize. 
B) Team members can share work when any member becomes overloaded. 
C) Rewards are focused on individual pay raises rather than team bonuses. 
D) By limiting a team's autonomy, organizations can improve its efficiency. 
E) The collective nature of the team removes the need for individual accountability.

Question 3

What are the advantages and disadvantages of a functional structure? Compare them with those of a divisional structure.

Accepted Answer

Functional structures are very efficient

Question 4

The _____ section in a position analysis questionnaire (PAQ)focuses on planning and information processing activities.

Accepted Answer

A) mental processes 
B) information input 
C) work output 
D) job context 
E) relationship analysis 
A) mental processes 
B) information input 
C) work output 
D) job context 
E) relationship analysis

Question 5

According to the "Job Characteristics Model," _____ is the extent to which a person receives clear information about performance effectiveness from the work itself.

Accepted Answer

A) task identity 
B) autonomy 
C) feedback 
D) skill variety 
E) task significance 
A) task identity 
B) autonomy 
C) feedback 
D) skill variety 
E) task significance

Question 6

What term refers to the reduced attentive state that one might experience when simultaneously interacting with multiple media?

Accepted Answer

A) Multitasking presence 
B) Task presence 
C) Selective presence 
D) Absence presence 
E) Alternative presence 
A) Multitasking presence 
B) Task presence 
C) Selective presence 
D) Absence presence 
E) Alternative presence

Question 7

_____ is the process of assessing the relative dollar value of each job to the organization to set up internally equitable pay structures.

Accepted Answer

A) Performance appraisal 
B) Recruitment 
C) Job evaluation 
D) Work redesign 
E) Career planning 
A) Performance appraisal 
B) Recruitment 
C) Job evaluation 
D) Work redesign 
E) Career planning

Question 8

Which of the following approaches pursues efficiency primarily by making a job so simple that anyone can be trained quickly and easily to perform it?

Accepted Answer

A) The motivational approach 
B) The mechanistic approach 
C) The biological approach 
D) The perceptual-motor approach 
E) The ergonomic approach 
A) The motivational approach 
B) The mechanistic approach 
C) The biological approach 
D) The perceptual-motor approach 
E) The ergonomic approach

Question 9

James, a manager at Brown & Brown (B&B)Inc., a publisher of academic books, is tasked with identifying the various pieces of work required to edit, typeset, and publish a fictional book prior to allocating and assigning them to his subordinates. Which of the following processes is James expected to perform?

Accepted Answer

A) Job evaluation 
B) Work-flow evaluation 
C) Job performance 
D) Work-flow design 
E) Performance evaluation 
A) Job evaluation 
B) Work-flow evaluation 
C) Job performance 
D) Work-flow design 
E) Performance evaluation

Question 10

When decision-making authority resides at the top of the organizational chart as opposed to being distributed throughout lower levels, an organization has a _____ decision making structure.

Accepted Answer

A) divisional 
B) democratic 
C) centralized 
D) collective 
E) distributed 
A) divisional 
B) democratic 
C) centralized 
D) collective 
E) distributed

Question 11

A manager has decided to improve the physical work environment in his office to ensure that incumbents have fewer physical ailments. Which job design approach would be most helpful to him?

Accepted Answer

A) Motivational approach 
B) Mechanistic approach 
C) Biological approach 
D) Perceptual-motor approach 
E) Traditional approach 
A) Motivational approach 
B) Mechanistic approach 
C) Biological approach 
D) Perceptual-motor approach 
E) Traditional approach

Question 12

In which of the following circumstances will a divisional structure be more appropriate for an organization?

Accepted Answer

A) When the environment is stable 
B) When resources can be well anticipated 
C) When the organization competes on costs 
D) When coordination requirements are consistent 
E) When the organization competes on differentiation 
A) When the environment is stable 
B) When resources can be well anticipated 
C) When the organization competes on costs 
D) When coordination requirements are consistent 
E) When the organization competes on differentiation

Question 13

How does the perceptual-motor approach differ from the biological approach and what does it share in common with the mechanistic approach?

Accepted Answer

The perceptual-motor approach to job des

Question 14

When it comes to examining and understanding skill levels for a particular job, _____ may be the best source.

Accepted Answer

A) external job analysts 
B) supervisors 
C) job incumbents 
D) in-house quality analysts 
E) internal efficiency experts 
A) external job analysts 
B) supervisors 
C) job incumbents 
D) in-house quality analysts 
E) internal efficiency experts

Question 15

Scientific management first sought to identify the "one best way" to perform the job.

Accepted Answer

A) True 
 B)False

Question 16

Who among the following is likely to be the best source for the most accurate information about the time spent on various tasks for job analysis?

Accepted Answer

A) Supervisors 
B) Incumbents 
C) Customers 
D) Subordinates 
E) Quality analysts 
A) Supervisors 
B) Incumbents 
C) Customers 
D) Subordinates 
E) Quality analysts

Question 17

Knowledge is an individual's level of proficiency at performing a particular task.

Accepted Answer

A) True 
 B)False

Question 18

Briefly explain the trade-offs among different approaches to job design.

Accepted Answer

According to a study, job incumbents exp

Question 19

In which of the following circumstances will a functional structure be more appropriate for an organization?

Accepted Answer

A) When the environment is unstable 
B) When demand for the resources can be well anticipated 
C) When the organization competes on differentiation 
D) When coordination requirements keep changing 
E) When innovation is the primary focus of the organization 
A) When the environment is unstable 
B) When demand for the resources can be well anticipated 
C) When the organization competes on differentiation 
D) When coordination requirements keep changing 
E) When innovation is the primary focus of the organization

Question 20

Robert, a manager, decides to design jobs based on the principles of motivational approach. If he does not balance them with some traits of the mechanistic approach, he will see minimal impact on _____.

Accepted Answer

A) job satisfaction 
B) employee engagement 
C) efficiency of production 
D) employee retention 
E) leadership skills of employees 
A) job satisfaction 
B) employee engagement 
C) efficiency of production 
D) employee retention 
E) leadership skills of employees

Ergonomics is concerned with examining the interface between individuals' psychological characteristics and the physical work environment.

Which of the following is true of teams?

What are the advantages and disadvantages of a functional structure? Compare them with those of a divisional structure.

The _____ section in a position analysis questionnaire (PAQ)focuses on planning and information processing activities.

According to the "Job Characteristics Model," _____ is the extent to which a person receives clear information about performance effectiveness from the work itself.

What term refers to the reduced attentive state that one might experience when simultaneously interacting with multiple media?

_____ is the process of assessing the relative dollar value of each job to the organization to set up internally equitable pay structures.

Which of the following approaches pursues efficiency primarily by making a job so simple that anyone can be trained quickly and easily to perform it?

When decision-making authority resides at the top of the organizational chart as opposed to being distributed throughout lower levels, an organization has a _____ decision making structure.

A manager has decided to improve the physical work environment in his office to ensure that incumbents have fewer physical ailments. Which job design approach would be most helpful to him?

In which of the following circumstances will a divisional structure be more appropriate for an organization?

How does the perceptual-motor approach differ from the biological approach and what does it share in common with the mechanistic approach?

When it comes to examining and understanding skill levels for a particular job, _____ may be the best source.

Scientific management first sought to identify the "one best way" to perform the job.

Who among the following is likely to be the best source for the most accurate information about the time spent on various tasks for job analysis?

Knowledge is an individual's level of proficiency at performing a particular task.

Briefly explain the trade-offs among different approaches to job design.

In which of the following circumstances will a functional structure be more appropriate for an organization?

Robert, a manager, decides to design jobs based on the principles of motivational approach. If he does not balance them with some traits of the mechanistic approach, he will see minimal impact on _____.

Human Resource Management: Gaining a Competitive Advantage

Strategic Human Resource Management

The Legal Environment: Equal Employment Opportunity and Safety

Human Resource Planning and Recruitment

Selection and Placement

Training

Performance Management

Employee Development

Employee Separation and Retention

Pay Structure Decisions

Recognizing Employee Contributions With Pay

Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Strategically Managing the HRM Function

Filters

Exam 4: The Analysis and Design of Work

Ergonomics is concerned with examining the interface between individuals' psychological characteristics and the physical work environment.

Which of the following is true of teams?

What are the advantages and disadvantages of a functional structure? Compare them with those of a divisional structure.

The _____ section in a position analysis questionnaire (PAQ)focuses on planning and information processing activities.

According to the "Job Characteristics Model," _____ is the extent to which a person receives clear information about performance effectiveness from the work itself.

What term refers to the reduced attentive state that one might experience when simultaneously interacting with multiple media?

_____ is the process of assessing the relative dollar value of each job to the organization to set up internally equitable pay structures.

Which of the following approaches pursues efficiency primarily by making a job so simple that anyone can be trained quickly and easily to perform it?

When decision-making authority resides at the top of the organizational chart as opposed to being distributed throughout lower levels, an organization has a _____ decision making structure.

A manager has decided to improve the physical work environment in his office to ensure that incumbents have fewer physical ailments. Which job design approach would be most helpful to him?

In which of the following circumstances will a divisional structure be more appropriate for an organization?

How does the perceptual-motor approach differ from the biological approach and what does it share in common with the mechanistic approach?

When it comes to examining and understanding skill levels for a particular job, _____ may be the best source.

Scientific management first sought to identify the "one best way" to perform the job.

Who among the following is likely to be the best source for the most accurate information about the time spent on various tasks for job analysis?

Knowledge is an individual's level of proficiency at performing a particular task.

Briefly explain the trade-offs among different approaches to job design.

In which of the following circumstances will a functional structure be more appropriate for an organization?

Robert, a manager, decides to design jobs based on the principles of motivational approach. If he does not balance them with some traits of the mechanistic approach, he will see minimal impact on _____.

Human Resource Management: Gaining a Competitive Advantage

Strategic Human Resource Management

The Legal Environment: Equal Employment Opportunity and Safety

Human Resource Planning and Recruitment

Selection and Placement

Training

Performance Management

Employee Development

Employee Separation and Retention

Pay Structure Decisions

Recognizing Employee Contributions With Pay

Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Strategically Managing the HRM Function

Filters