Question 1

Research shows that desired behaviors tend to disappear much more quickly when reinforcement is discontinued under fixed plans.

Accepted Answer

A) True 
 B)False

Question 2

_____ reinforcement happens when a specific consequence follows each and every occurrence of a desired behavior.

Accepted Answer

A)  Fixed interval 
B)  Variable ratio 
C)  Fixed ratio 
D)  Variable interval 
E)  Continuous 
A)  Fixed interval 
B)  Variable ratio 
C)  Fixed ratio 
D)  Variable interval 
E)  Continuous

Question 3

Jackson High School introduced a scholarship of $1,000 for students who maintain 100 percent attendance. This is an example of using _____.

Accepted Answer

A)  positive feedback 
B)  negative feedback 
C)  punishment 
D)  extinction 
E)  positive reinforcement 
A)  positive feedback 
B)  negative feedback 
C)  punishment 
D)  extinction 
E)  positive reinforcement

Question 4

Sara walked in late for a meeting with the managers. How would the managers consider this one incident in relation to Sara's promotion? What are the factors the managers would consider?

Accepted Answer

The three questions of attribution are c

Question 5

When an employee comes late to the office, an internal attribution will occur if there is low ______, low _____, and high _____.

Accepted Answer

A)  consensus; consistency; extinction 
B)  consensus; distinctiveness; consistency 
C)  consistency; distinctiveness; consensus 
D)  extinction; consistency; distinctiveness 
E)  consensus; consistency; distinctiveness 
A)  consensus; consistency; extinction 
B)  consensus; distinctiveness; consistency 
C)  consistency; distinctiveness; consensus 
D)  extinction; consistency; distinctiveness 
E)  consensus; consistency; distinctiveness

Question 6

_____ refers to the process of generating and choosing from a set of alternatives to solve a problem.

Accepted Answer

A)  Decision making 
B)  Learning 
C)  Intuition 
D)  Reinforcement 
E)  Conditioning 
A)  Decision making 
B)  Learning 
C)  Intuition 
D)  Reinforcement 
E)  Conditioning

Question 7

Truelearning only occurs when:

Accepted Answer

A)  employees avoid mimicking the behaviors of experts. 
B)  experts also pretend to be novices. 
C)  changes in behavior become relatively permanent. 
D)  employees are assigned larger responsibilities. 
E)  learned behaviors are not repeated over time. 
A)  employees avoid mimicking the behaviors of experts. 
B)  experts also pretend to be novices. 
C)  changes in behavior become relatively permanent. 
D)  employees are assigned larger responsibilities. 
E)  learned behaviors are not repeated over time.

Question 8

_____ results when decision makers select the first acceptable alternative considered.

Accepted Answer

A)  Emergence 
B)  Neutralization 
C)  Optimization 
D)  Satisficing 
E)  Stereotyping 
A)  Emergence 
B)  Neutralization 
C)  Optimization 
D)  Satisficing 
E)  Stereotyping

Question 9

The tendency of people to see their environment only as it affects them and as it is consistent with their expectations is called:

Accepted Answer

A)  social identification. 
B)  selective perception. 
C)  availability bias. 
D)  environmental bias. 
E)  thin-slicing. 
A)  social identification. 
B)  selective perception. 
C)  availability bias. 
D)  environmental bias. 
E)  thin-slicing.

Question 10

Learning refers to the process of generating and choosing from a set of alternatives to solve a problem.

Accepted Answer

A) True 
 B)False

Question 11

Tiffany is now a division manager but was previously the sales manager for 10 years at Acme Sports Equipment. She tends to view all organizational problems based on the effect they will have on the sales department. Her decisions may be flawed due to selective attribution.

Accepted Answer

A) True 
 B)False

Question 12

Grace is in charge of staffing for the pediatric unit and must make sure there are always enough nurses on the unit. When Reg breaks his leg skiing and can't work for several weeks, Grace is able to competently and easily decide how to adjust the schedule because she has done this many times over many years. Schedule reshuffling is a(n) _____ for her.

Accepted Answer

A)  programmed decision 
B)  nonprogrammed decision 
C)  escalation of commitment 
D)  projection 
E)  self-serving decision 
A)  programmed decision 
B)  nonprogrammed decision 
C)  escalation of commitment 
D)  projection 
E)  self-serving decision

Question 13

Tacit knowledge _____.

Accepted Answer

A)  is based on experience 
B)  involves conscious and accessible information 
C)  can be learned through books 
D)  exists as general information 
E)  is easily transferred through written communication
T 
A)  is based on experience 
B)  involves conscious and accessible information 
C)  can be learned through books 
D)  exists as general information 
E)  is easily transferred through written communication
T

Question 14

_____ are groups of employees who work together and learn from one another by collaborating over an extended period of time.

Accepted Answer

A)  Heuristics developers 
B)  Communities of practice 
C)  Control moderators 
D)  Internal advocates 
E)  Attribution anchors 
A)  Heuristics developers 
B)  Communities of practice 
C)  Control moderators 
D)  Internal advocates 
E)  Attribution anchors

Question 15

The tendency for people to base their judgments on information that is easier to recall refers to the:

Accepted Answer

A)  availability bias. 
B)  bandwagon effect. 
C)  self-fulfilling prophecy. 
D)  projection bias. 
E)  environmental bias. 
A)  availability bias. 
B)  bandwagon effect. 
C)  self-fulfilling prophecy. 
D)  projection bias. 
E)  environmental bias.

Question 16

Communities of practice are groups of employees who work together and learn from one another by collaborating over an extended period of time.

Accepted Answer

A) True 
 B)False

Question 17

Transfer of training occurs when the knowledge, skills, and behaviors used on the job are maintained by the learner once training ends and generalized to the workplace once the learner returns to the job.

Accepted Answer

A) True 
 B)False

Question 18

Learning is moderately correlated with task performance.

Accepted Answer

A) True 
 B)False

Question 19

A stereotype occurs when assumptions are made about others on the basis of their membership in a social group.

Accepted Answer

A) True 
 B)False

Question 20

About six months ago, Sally figured out that if she left her house in time to catch the early bus, she would not have to encounter her ex-husband on the way to work. As a result, Sally has been coming to work early. Her colleagues are under the impression that Sally is a hard-charging, ambitious person. Sally's colleagues are subject to:

Accepted Answer

A)  self-serving bias. 
B)  fundamental attribution error. 
C)  anchoring error. 
D)  illusion of control error. 
E)  halo effect. 
A)  self-serving bias. 
B)  fundamental attribution error. 
C)  anchoring error. 
D)  illusion of control error. 
E)  halo effect.

Research shows that desired behaviors tend to disappear much more quickly when reinforcement is discontinued under fixed plans.

_____ reinforcement happens when a specific consequence follows each and every occurrence of a desired behavior.

Jackson High School introduced a scholarship of $1,000 for students who maintain 100 percent attendance. This is an example of using _____.

Sara walked in late for a meeting with the managers. How would the managers consider this one incident in relation to Sara's promotion? What are the factors the managers would consider?

When an employee comes late to the office, an internal attribution will occur if there is low ____, low _, and high ___.

_____ refers to the process of generating and choosing from a set of alternatives to solve a problem.

Truelearning only occurs when:

_____ results when decision makers select the first acceptable alternative considered.

The tendency of people to see their environment only as it affects them and as it is consistent with their expectations is called:

Learning refers to the process of generating and choosing from a set of alternatives to solve a problem.

Tiffany is now a division manager but was previously the sales manager for 10 years at Acme Sports Equipment. She tends to view all organizational problems based on the effect they will have on the sales department. Her decisions may be flawed due to selective attribution.

Tacit knowledge _____.

_____ are groups of employees who work together and learn from one another by collaborating over an extended period of time.

The tendency for people to base their judgments on information that is easier to recall refers to the:

Communities of practice are groups of employees who work together and learn from one another by collaborating over an extended period of time.

Transfer of training occurs when the knowledge, skills, and behaviors used on the job are maintained by the learner once training ends and generalized to the workplace once the learner returns to the job.

Learning is moderately correlated with task performance.

A stereotype occurs when assumptions are made about others on the basis of their membership in a social group.

What Is Organizational Behavior

Job Performance

Organizational Commitment

Job Satisfaction

Stress

Motivation

Trust, Justice, and Ethics

Personality and Cultural Values

Ability

Teams: Characteristics and Diversity

Teams: Processes and Communication

Leadership: Power and Negotiation

Leadership: Styles and Behaviors

Organizational Structure

Organizational Culture

Filters

Exam 8: Learning and Decision Making

Research shows that desired behaviors tend to disappear much more quickly when reinforcement is discontinued under fixed plans.

_____ reinforcement happens when a specific consequence follows each and every occurrence of a desired behavior.

Jackson High School introduced a scholarship of $1,000 for students who maintain 100 percent attendance. This is an example of using _____.

Sara walked in late for a meeting with the managers. How would the managers consider this one incident in relation to Sara's promotion? What are the factors the managers would consider?

When an employee comes late to the office, an internal attribution will occur if there is low ______, low _____, and high _____.

_____ refers to the process of generating and choosing from a set of alternatives to solve a problem.

Truelearning only occurs when:

_____ results when decision makers select the first acceptable alternative considered.

The tendency of people to see their environment only as it affects them and as it is consistent with their expectations is called:

Learning refers to the process of generating and choosing from a set of alternatives to solve a problem.

Tiffany is now a division manager but was previously the sales manager for 10 years at Acme Sports Equipment. She tends to view all organizational problems based on the effect they will have on the sales department. Her decisions may be flawed due to selective attribution.

Tacit knowledge _____.

_____ are groups of employees who work together and learn from one another by collaborating over an extended period of time.

The tendency for people to base their judgments on information that is easier to recall refers to the:

Communities of practice are groups of employees who work together and learn from one another by collaborating over an extended period of time.

Transfer of training occurs when the knowledge, skills, and behaviors used on the job are maintained by the learner once training ends and generalized to the workplace once the learner returns to the job.

Learning is moderately correlated with task performance.

A stereotype occurs when assumptions are made about others on the basis of their membership in a social group.

What Is Organizational Behavior

Job Performance

Organizational Commitment

Job Satisfaction

Stress

Motivation

Trust, Justice, and Ethics

Personality and Cultural Values

Ability

Teams: Characteristics and Diversity

Teams: Processes and Communication

Leadership: Power and Negotiation

Leadership: Styles and Behaviors

Organizational Structure

Organizational Culture

Filters

When an employee comes late to the office, an internal attribution will occur if there is low ____, low _, and high ___.