Exam 8: Learning and Decision Making

Learning has a weak positive effect on commitment.

Transfer of training can be fostered if organizations create a(n) _____, an environment that can support the use of new skills.

The entire process of reinforcement is a continuous cycle, and the repetition of behaviors is strengthened to the degree that reinforcement continues to occur.

ABC Corporation reviews its employees' salaries at the end of each fiscal year and gives raises as warranted. This is an example of _____ reinforcement.

Learning is important because it has a significant impact on decision making.

Learning has _____ effect on performance and _____ effect on commitment.

Organizations use four specific consequences to modify employee behavior. They are known as:

For positive reinforcement to be successful, an employee needs to see a direct link between his or her behavior and the desired outcome.

________ does not always result in positive outcomes for the organization because employees who witness other employees not being punished for leaving early, taking long lunch breaks, and taking supplies home may engage in the same counterproductive activities.

The fundamental attribution error argues that people have a tendency to judge others' behaviors as due to internal factors.

_____ occurs when an unwanted outcome is removed following a desired behavior.

Ken pushed very hard to go with the bubble project rather than the wave project. There have been several cost overruns, the project is two weeks beyond its projected finish date, and the technology just isn't working out as planned. Ken increases the funding for the third time and hires three new designers to help revamp the look of the product. Ken is engaging in ______.

United Motors is facing shortage of funds and has decided to implement the piece-rate system of payment. This way, the workers who perform better will get higher wages, and it will not be a huge burden on the company's bank account. Which of the following methods of reinforcement schedules has United Motors implemented?

When employees observe the actions of others, learn from what they observe, and then repeat what they have observed, they are engaging in:

New, complex, and unrecognized situations call for:

_____ occurs when there is the removal of positive consequences following an unwanted behavior.

Which of these reflects relatively permanent changes in an employee's knowledge or skill that result from experience?

The knowledge that employees can typically learn only through experience is called _____ knowledge.

Which schedule reinforces behaviors after a certain number of them have been exhibited?

Vincent has worked at The Shadows restaurant for several years and in the restaurant industry for almost 30 years. He can't really explain it, but he "just knows" which applicants are the ones to hire. His intuition most likely comes from a high level of _____ that he has of the industry in general and this restaurant in particular.