Question 1

_____ are hard-core,numerical data that allow people to analyze operations and processes and make better decisions.

Accepted Answer

Analytics
Explanation: Analyti

Question 2

In the automotive retail industry,it is far more _____ to acquire a new customer than it is to retain an existing customer.

Accepted Answer

expensive
Explanation: It is f

Question 3

It is far more expensive to retain an existing customer than it is to acquire a new customer.

Accepted Answer

A) True 
 B)False

Question 4

_____ tracks inventory and information among business processes and across companies.

Accepted Answer

Supply chain management
Explan

Question 5

Second Life is a game in which you can live a virtual life.

Accepted Answer

A) True 
 B)False

Question 6

A fundamental goal of a CRM system is the management and tracking of all ____.

Accepted Answer

customer interactions
Explanation: E-mai

Question 7

Organizations choose and deploy ERP systems for many different benefits and reasons.Which of the following is a way that firms use to calculate such benefits?

Accepted Answer

A) Through CRM and SCM 
B) Through clients and customers,who get the final benefits 
C) Through calculation of ROI,weighted against the benefits expected 
D) Through comparison of costs of using ERP and MRP 
A) Through CRM and SCM 
B) Through clients and customers,who get the final benefits 
C) Through calculation of ROI,weighted against the benefits expected 
D) Through comparison of costs of using ERP and MRP

Question 8

Which of the following is a fundamental goal of CRM systems?

Accepted Answer

A) To produce and deliver a product or service at the time the customer wants it. 
B) To lower the costs of maintaining inventory systems. 
C) To manage and track customer interactions. 
D) To continuously improve the quality of products and processes. 
A) To produce and deliver a product or service at the time the customer wants it. 
B) To lower the costs of maintaining inventory systems. 
C) To manage and track customer interactions. 
D) To continuously improve the quality of products and processes.

Question 9

Which of the following is a popular ERP vendor?

Accepted Answer

A) Apple 
B) SAP 
C) Symantec 
D) Samsung 
A) Apple 
B) SAP 
C) Symantec 
D) Samsung

Question 10

A supply chain management system automates inventory tracking but still requires that information be transferred manually.

Accepted Answer

A) True 
 B)False

Question 11

_____ is a total business objective which encompasses many different aspects of a business including software,hardware,services,support,and strategic business goals.

Accepted Answer

Customer relationship management (CRM
Ex

Question 12

Just-in-time (JIT)is:

Accepted Answer

A) a method for continuously improving the quality of products and processes. 
B) a method of manufacturing where large inventories need to be maintained. 
C) a method for producing or delivering a product or service precisely when the customer wants it. 
D) a method that considers the expenditure of resources for any goal other than the creation of value for the end customer to be wasteful. 
A) a method for continuously improving the quality of products and processes. 
B) a method of manufacturing where large inventories need to be maintained. 
C) a method for producing or delivering a product or service precisely when the customer wants it. 
D) a method that considers the expenditure of resources for any goal other than the creation of value for the end customer to be wasteful.

Question 13

A supply chain management (SCM)system is an IT system that supports supply chain management activities by:

Accepted Answer

A) helping decision makers compile useful information to identify and solve problems and make decisions. 
B) automating the tracking of inventory and information among business processes and across companies. 
C) collecting,storing,modifying,and retrieving the transactions of an organization. 
D) providing easy access to both internal and external information relevant to meeting the strategic goals of the organization. 
A) helping decision makers compile useful information to identify and solve problems and make decisions. 
B) automating the tracking of inventory and information among business processes and across companies. 
C) collecting,storing,modifying,and retrieving the transactions of an organization. 
D) providing easy access to both internal and external information relevant to meeting the strategic goals of the organization.

Question 14

The Web 2.0:

Accepted Answer

A) is a technology that focuses on online collaboration,users as both creators and modifiers of content,dynamic and customized information feeds,and many other engaging Web-based services. 
B) is a computer network consisting of a collection of internet sites that offer text and graphics and sound and animation resources through the hypertext transfer protocol. 
C) is a reference that points to a whole document or to a specific element within a document. 
D) is a computer network consisting of a worldwide network of computer networks that use the TCP/IP network protocols to facilitate data transmission and exchange. 
A) is a technology that focuses on online collaboration,users as both creators and modifiers of content,dynamic and customized information feeds,and many other engaging Web-based services. 
B) is a computer network consisting of a collection of internet sites that offer text and graphics and sound and animation resources through the hypertext transfer protocol. 
C) is a reference that points to a whole document or to a specific element within a document. 
D) is a computer network consisting of a worldwide network of computer networks that use the TCP/IP network protocols to facilitate data transmission and exchange.

Question 15

Customer relationship management is simply a collection of software.

Accepted Answer

A) True 
 B)False

Question 16

The early stage of ERP was carried out in the 1970s through a system called ____.

Accepted Answer

Materials Requirement Planning

Question 17

A(n)_____ system automatically tracks all the steps in the sales process.

Accepted Answer

sales force automation (SFA
Ex

Question 18

A(n)_____ system serves as the primary interface for customers and the sales process.

Accepted Answer

front office
Explanation: The

Question 19

_____ is the use of multiple channels of transportation used to move products from their source to the customer.

Accepted Answer

Inter -modal transportation
Ex

Question 20

Financial strength for research and development is considered one of the major vendor qualities for ERP product selection and implementation.

Accepted Answer

A) True 
 B)False

Exam 2: Major Business Initiatives: Gaining Competitive Advantage With It

_____ are hard-core,numerical data that allow people to analyze operations and processes and make better decisions.

In the automotive retail industry,it is far more _____ to acquire a new customer than it is to retain an existing customer.

It is far more expensive to retain an existing customer than it is to acquire a new customer.

_____ tracks inventory and information among business processes and across companies.

Second Life is a game in which you can live a virtual life.

A fundamental goal of a CRM system is the management and tracking of all ____.

Organizations choose and deploy ERP systems for many different benefits and reasons.Which of the following is a way that firms use to calculate such benefits?

Which of the following is a fundamental goal of CRM systems?

Which of the following is a popular ERP vendor?

A supply chain management system automates inventory tracking but still requires that information be transferred manually.

_____ is a total business objective which encompasses many different aspects of a business including software,hardware,services,support,and strategic business goals.

Just-in-time (JIT)is:

A supply chain management (SCM)system is an IT system that supports supply chain management activities by:

The Web 2.0:

Customer relationship management is simply a collection of software.

The early stage of ERP was carried out in the 1970s through a system called ____.

A(n)_____ system automatically tracks all the steps in the sales process.

A(n)_____ system serves as the primary interface for customers and the sales process.

_____ is the use of multiple channels of transportation used to move products from their source to the customer.

Financial strength for research and development is considered one of the major vendor qualities for ERP product selection and implementation.

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Emerging Trends and Technologies: Business, People, and Technology Tomorrow

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Network Basics

Building a Web Page With Html

Object-Oriented Technologies

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Building Web Sites With Front-page

Programming in Excel With VBA

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