Exam 1: Human Resources in a Globally Competitive Business Environment

Strategy architects administer the day-to-day work of managing people by implementing workplace policies and advancing HR technology.

Organizations known for the quality of their products and services strongly believe that _____ are the key to those results.

The measure of output of goods and services relative to the input of labor,capital,and equipment is known as:

In the 21^st century,employers are enjoying an abundance of skilled help.

The fundamental premise of high-performance management systems is that organizations perform at a higher level when they are able to tap the ideas,skills,and efforts of all of their people.This is a dimension of:

A broad objective of HRM is to _____ of all workers in the organization.

Companies that outsource work far from their home countries are said to be:

List at least two jobs ideally suited for virtual workplaces.

According to a study examining restructuring's effects on profitability and stock returns of 500 representative companies listed on the NYSE,in terms of profitability,which of the following categories of companies generated lower returns on assets in the year prior to the announcement of layoffs,the year when layoffs occurred,and in the two subsequent years on a relative basis?

Organizations strive to retain talented workers in a hot job market by offering employees:

Trends will include a decrease in automated and outsources roles,more diversity of employees,and an increased importance on technical skills for successful mangers.

The sharing of information on such things as financial performance,strategy,and operational measures conveys to an organization's people that they are trusted.

Originally invented as a way to improve quality,Six Sigma's main value to corporations today lies in its ability to save time and money.

In a(n)_____,employees operate remotely from each other and from managers.

List at least three human resource aspects that greatly benefit from vendor HRIS applications (e.g. ,benefits enrollment).

Theoretically,quality of work life (QWL)involves giving workers the opportunity to make decisions about the design of their jobs and workplaces,and what they need to make products or to deliver services most effectively.What workers want varies by country.Chinese workers value:

All of the following are prerequisites for selective hiring EXCEPT:

A process is a collection of activities that takes one or more kinds of input and creates an output that is of value to a customer.

_____ comprises activities intended to maintain compliance with the organization's HR policies and business strategies.

It generally takes _____ before quality-management programs become institutionalized.