Question 1

Subway is a franchise.

Accepted Answer

A) True 
 B)False

Question 2

Off-price retailers ________.

Accepted Answer

A) offer a consistent assortment of soft goods at low prices 
B) sell brand-name merchandise at reduced prices 
C) offer gift registries 
D) require suppliers to give them a variety of advertising allowances and markdown discounts 
E) None of the above 
A) offer a consistent assortment of soft goods at low prices 
B) sell brand-name merchandise at reduced prices 
C) offer gift registries 
D) require suppliers to give them a variety of advertising allowances and markdown discounts 
E) None of the above

Question 3

Attempting to combat losing market share,department stores are ____________.

Accepted Answer

A) becoming more effective with multichannel retailing 
B) adding exclusive merchandise to their assortments 
C) developing stronger marketing campaigns to enhance their store image 
D) all of these 
A) becoming more effective with multichannel retailing 
B) adding exclusive merchandise to their assortments 
C) developing stronger marketing campaigns to enhance their store image 
D) all of these

Question 4

Stocking a deep and broad assortment is appealing to customers,but costly for retailers.What option does a small specialty store owner have to offset costs,and make a profit?

Accepted Answer

A) charge higher prices 
B) hire less staff 
C) offer less expensive assortments 
D) offer less hours of operation 
E) substitute services for merchandise 
A) charge higher prices 
B) hire less staff 
C) offer less expensive assortments 
D) offer less hours of operation 
E) substitute services for merchandise

Question 5

Walmart is classified as an off-price retailer.

Accepted Answer

A) True 
 B)False

Question 6

_________________ offer an inconsistent assortment of brand-name,fashion-oriented soft goods at low prices.

Accepted Answer

A) Off-price retailers 
B) Department stores 
C) Discount retailers 
D) Convenience stores 
E) Specialty retailers 
A) Off-price retailers 
B) Department stores 
C) Discount retailers 
D) Convenience stores 
E) Specialty retailers

Question 7

Warehouse clubs:

Accepted Answer

A) have extensive assortments 
B) expensive store designs and aesthetics 
C) high inventory holding costs 
D) sell merchandise in a no-frills atmosphere 
E) provide extensive customer service 
A) have extensive assortments 
B) expensive store designs and aesthetics 
C) high inventory holding costs 
D) sell merchandise in a no-frills atmosphere 
E) provide extensive customer service

Question 8

What does the acronym SKU stand for?

Accepted Answer

A) Style Kept Utility 
B) Stock Keeping Unit 
C) Selling Keyboard Utility 
D) Stored and keyed Unit 
E) None of the above 
A) Style Kept Utility 
B) Stock Keeping Unit 
C) Selling Keyboard Utility 
D) Stored and keyed Unit 
E) None of the above

Question 9

The _____________ focuses on reducing the carbon footprint caused by the transportation of food throughout the world.

Accepted Answer

A) core insight plan 
B) locavore movement 
C) fair labor standards 
D) reversed profits guidelines 
E) fair trade policy 
A) core insight plan 
B) locavore movement 
C) fair labor standards 
D) reversed profits guidelines 
E) fair trade policy

Question 10

Describe the ways supermarkets in the United States have shifted their product offerings and shopping experience in their stores to the growing ethnic population of Hispanics.

Accepted Answer

Bilingual staff and signage,gr

Question 11

Differentiate between retailer's breadth of merchandise and depth of merchandise.

Accepted Answer

Breadth of merchandise refers

Question 12

What type of store is Dollar-General considered to be?

Accepted Answer

A) Off-price retailer 
B) Department store 
C) Full-line discount store 
D) Extreme-value retailer 
E) Specialty retailer 
A) Off-price retailer 
B) Department store 
C) Full-line discount store 
D) Extreme-value retailer 
E) Specialty retailer

Question 13

_____________ are end of season merchandise that will NOT be in the manufacturer's offerings going forward.

Accepted Answer

A) Close-outs 
B) Irregulars 
C) Third-degree items 
D) Undergrounds 
A) Close-outs 
B) Irregulars 
C) Third-degree items 
D) Undergrounds

Question 14

How can a service retailer best cope with the problems associated with the inconsistency of service?

Accepted Answer

A) Use low prices during off-seasons to help match supply and demand. 
B) Use mass production. 
C) Emphasize quality control. 
D) Train and motivate employees. 
E) Increase staffing at peak demand times. 
A) Use low prices during off-seasons to help match supply and demand. 
B) Use mass production. 
C) Emphasize quality control. 
D) Train and motivate employees. 
E) Increase staffing at peak demand times.

Question 15

A company that operates multiple retail units under common ownership,most commonly has centralized decision making for defining and implementing its strategy,is called a _________.

Accepted Answer

A) franchise 
B) retail chain 
C) full-line discount stores 
D) single-store establishment 
E) wholesale-sponsored voluntary cooperative chain 
A) franchise 
B) retail chain 
C) full-line discount stores 
D) single-store establishment 
E) wholesale-sponsored voluntary cooperative chain

Question 16

Prescription pharmaceuticals account for over half or more of drugstores annual sales.

Accepted Answer

A) True 
 B)False

Question 17

What type of store is T.J.Maxx considered to be?

Accepted Answer

A) Off-price retailer 
B) Department store 
C) Full-line discount store 
D) Extreme-value retailer 
E) Specialty retailer 
A) Off-price retailer 
B) Department store 
C) Full-line discount store 
D) Extreme-value retailer 
E) Specialty retailer

Question 18

Specialty stores that focus on specific market segments are vulnerable to _____.

Accepted Answer

A) shifts in customer tastes and preferences 
B) high price points 
C) operating parameters set by mall management 
D) strong competition from the department stores that sell comparable merchandise 
E) overstocking 
A) shifts in customer tastes and preferences 
B) high price points 
C) operating parameters set by mall management 
D) strong competition from the department stores that sell comparable merchandise 
E) overstocking

Question 19

In a franchise contract,the franchisor _________.

Accepted Answer

A) makes sure all franchise outlets provide the same quality of service and products 
B) agrees to operate a franchise outlet in accordance with procedures prescribed in the contract 
C) agrees to pay a royalty to the franchisee 
D) is given permission to use a franchise name and format 
E) does all of these things 
A) makes sure all franchise outlets provide the same quality of service and products 
B) agrees to operate a franchise outlet in accordance with procedures prescribed in the contract 
C) agrees to pay a royalty to the franchisee 
D) is given permission to use a franchise name and format 
E) does all of these things

Question 20

Discuss the reasons that department stores are loosing their market share to discount stores and discuss what department stores are doing to try to gain back customers?

Accepted Answer

Many consumers view department stores no

Subway is a franchise.

Off-price retailers ________.

Attempting to combat losing market share,department stores are ____________.

Stocking a deep and broad assortment is appealing to customers,but costly for retailers.What option does a small specialty store owner have to offset costs,and make a profit?

Walmart is classified as an off-price retailer.

_________________ offer an inconsistent assortment of brand-name,fashion-oriented soft goods at low prices.

Warehouse clubs:

What does the acronym SKU stand for?

The _____________ focuses on reducing the carbon footprint caused by the transportation of food throughout the world.

Describe the ways supermarkets in the United States have shifted their product offerings and shopping experience in their stores to the growing ethnic population of Hispanics.

Differentiate between retailer's breadth of merchandise and depth of merchandise.

What type of store is Dollar-General considered to be?

_____________ are end of season merchandise that will NOT be in the manufacturer's offerings going forward.

How can a service retailer best cope with the problems associated with the inconsistency of service?

A company that operates multiple retail units under common ownership,most commonly has centralized decision making for defining and implementing its strategy,is called a _________.

Prescription pharmaceuticals account for over half or more of drugstores annual sales.

What type of store is T.J.Maxx considered to be?

Specialty stores that focus on specific market segments are vulnerable to _____.

In a franchise contract,the franchisor _________.

Discuss the reasons that department stores are loosing their market share to discount stores and discuss what department stores are doing to try to gain back customers?

Introduction to the World of Retailing

Multi-Channel Retailing

Customer Buying Behavior

Retail Market Strategy

Financial Strategy

Retail Locations

Retail Site Location

Human Resource Management

Information Systems and Supply Chain Management

Customer Relationship Management

Managing the Merchandise Planning Process

Buying Merchandise

Retail Pricing

Retail Communication Mix

Managing the Store

Store Layout, Design, and Visual Merchandising

Customer Service

Filters

Exam 2: Types of Retailers

Subway is a franchise.

Off-price retailers ________.

Attempting to combat losing market share,department stores are ____________.

Stocking a deep and broad assortment is appealing to customers,but costly for retailers.What option does a small specialty store owner have to offset costs,and make a profit?

Walmart is classified as an off-price retailer.

_________________ offer an inconsistent assortment of brand-name,fashion-oriented soft goods at low prices.

Warehouse clubs:

What does the acronym SKU stand for?

The _____________ focuses on reducing the carbon footprint caused by the transportation of food throughout the world.

Describe the ways supermarkets in the United States have shifted their product offerings and shopping experience in their stores to the growing ethnic population of Hispanics.

Differentiate between retailer's breadth of merchandise and depth of merchandise.

What type of store is Dollar-General considered to be?

_____________ are end of season merchandise that will NOT be in the manufacturer's offerings going forward.

How can a service retailer best cope with the problems associated with the inconsistency of service?

A company that operates multiple retail units under common ownership,most commonly has centralized decision making for defining and implementing its strategy,is called a _________.

Prescription pharmaceuticals account for over half or more of drugstores annual sales.

What type of store is T.J.Maxx considered to be?

Specialty stores that focus on specific market segments are vulnerable to _____.

In a franchise contract,the franchisor _________.

Discuss the reasons that department stores are loosing their market share to discount stores and discuss what department stores are doing to try to gain back customers?

Introduction to the World of Retailing

Multi-Channel Retailing

Customer Buying Behavior

Retail Market Strategy

Financial Strategy

Retail Locations

Retail Site Location

Human Resource Management

Information Systems and Supply Chain Management

Customer Relationship Management

Managing the Merchandise Planning Process

Buying Merchandise

Retail Pricing

Retail Communication Mix

Managing the Store

Store Layout, Design, and Visual Merchandising

Customer Service

Filters