Question 1

Which of the following statements about continuance commitment is true?

Accepted Answer

A) It exists when there is a cost associated with staying and a profit associated with leaving. 
B) One factor that decreases continuance commitment is the total amount of investment an employee has made in mastering his/her work role. 
C) One of the factors that increases continuance commitment is a lack of employment alternatives. 
D) There is a statistical relationship between continuance commitment and citizenship behavior. 
E) Continuance commitment tends to create more of an active form of loyalty. 
A) It exists when there is a cost associated with staying and a profit associated with leaving. 
B) One factor that decreases continuance commitment is the total amount of investment an employee has made in mastering his/her work role. 
C) One of the factors that increases continuance commitment is a lack of employment alternatives. 
D) There is a statistical relationship between continuance commitment and citizenship behavior. 
E) Continuance commitment tends to create more of an active form of loyalty.

Question 2

Organizational citizenship behaviors consist of:

Accepted Answer

A) voice. 
B) courtesy. 
C) sportsmanship. 
D) helping. 
E) selflessness. 
A) voice. 
B) courtesy. 
C) sportsmanship. 
D) helping. 
E) selflessness.

Question 3

When employees engage in moonlighting,they appear to be working but are actually distracted by random thoughts or concerns.

Accepted Answer

A) True 
 B)False

Question 4

Sometimes neglect can be even more costly than exit because it is not as readily noticed.

Accepted Answer

A) True 
 B)False

Question 5

At ABC Coffee Roasters,employees learned that a few of them will be losing their jobs,and in response,they purposefully started to mix decaf beans in bags of regular beans and vice versa.This created serious customer service issues and the company lost major accounts.The action of the employees at ABC can be described as:

Accepted Answer

A) theft. 
B) incivility. 
C) wasting resources. 
D) sabotage. 
E) political deviance. 
A) theft. 
B) incivility. 
C) wasting resources. 
D) sabotage. 
E) political deviance.

Question 6

Which of these behaviors is included in the "serious" category of organizational counterproductive behavior?

Accepted Answer

A) Sabotage 
B) Harassment 
C) Incivility 
D) Substance abuse 
E) Gossiping 
A) Sabotage 
B) Harassment 
C) Incivility 
D) Substance abuse 
E) Gossiping

Question 7

The value of the set of employee behaviors that contribute either positively or negatively to organizational goal accomplishment is known as:

Accepted Answer

A) job commitment. 
B) motivation. 
C) job satisfaction. 
D) job performance. 
E) organizational commitment. 
A) job commitment. 
B) motivation. 
C) job satisfaction. 
D) job performance. 
E) organizational commitment.

Question 8

Wasting resources is the most common form of production deviance.

Accepted Answer

A) True 
 B)False

Question 9

Riya is an advertising executive at Mountain City Advertising.For Riya,developing advertising campaigns and preparing and delivering presentations to clients are most likely examples of:

Accepted Answer

A) organizational commitment. 
B) job withdrawal. 
C) citizenship behaviors. 
D) counterproductive behavior. 
E) task performance. 
A) organizational commitment. 
B) job withdrawal. 
C) citizenship behaviors. 
D) counterproductive behavior. 
E) task performance.

Question 10

Employees classified as stars:

Accepted Answer

A) likely respond to negative events with voice because they have the desire to improve the status quo and the credibility needed to inspire change. 
B) possess high commitment and low task performance but perform many of the voluntary "extra-role" activities that are needed to make the organization function smoothly. 
C) rely on their performance levels to make them marketable to their next employer. 
D) lack the performance needed to be marketable and the commitment needed to engage in acts of citizenship. 
E) are likely to respond to negative events with loyalty because they may not have the credibility needed to inspire change but possess the desire to remain a member of the organization. 
A) likely respond to negative events with voice because they have the desire to improve the status quo and the credibility needed to inspire change. 
B) possess high commitment and low task performance but perform many of the voluntary "extra-role" activities that are needed to make the organization function smoothly. 
C) rely on their performance levels to make them marketable to their next employer. 
D) lack the performance needed to be marketable and the commitment needed to engage in acts of citizenship. 
E) are likely to respond to negative events with loyalty because they may not have the credibility needed to inspire change but possess the desire to remain a member of the organization.

Question 11

The tendency for supervisors to consider citizenship behaviors in evaluating overall job performance appears to hold even across countries with vastly different cultures.

Accepted Answer

A) True 
 B)False

Question 12

Yan speaks up and offers constructive suggestions about how to change the operations of her department.Yan is demonstrating which type of citizenship behavior?

Accepted Answer

A) Helping 
B) Voice 
C) Sportsmanship 
D) Civic virtue 
E) Boosterism 
A) Helping 
B) Voice 
C) Sportsmanship 
D) Civic virtue 
E) Boosterism

Question 13

A desire to remain a member of an organization due to a feeling of obligation constitutes:

Accepted Answer

A) affective commitment. 
B) normative commitment. 
C) continuance commitment. 
D) aggressive commitment. 
E) antagonistic commitment. 
A) affective commitment. 
B) normative commitment. 
C) continuance commitment. 
D) aggressive commitment. 
E) antagonistic commitment.

Question 14

Which of these behaviors is included in the "minor" category of interpersonal counterproductive behavior?

Accepted Answer

A) Wasting resources 
B) Harassment 
C) Incivility 
D) Substance abuse 
E) Abuse 
A) Wasting resources 
B) Harassment 
C) Incivility 
D) Substance abuse 
E) Abuse

Question 15

Sometimes the best task performers are also the employees who engage in high levels of counterproductive behavior.

Accepted Answer

A) True 
 B)False

Question 16

Continuance commitment is defined as a desire to remain a member of an organization due to an emotional attachment to,and involvement with,that organization.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following behaviors is considered to be political deviance?

Accepted Answer

A) Harassment 
B) Abuse 
C) Gossiping 
D) Wasting resources 
E) Sabotage 
A) Harassment 
B) Abuse 
C) Gossiping 
D) Wasting resources 
E) Sabotage

Question 18

Identify the dimensions of counterproductive behavior and identify and explain two examples of each.

Accepted Answer

Property deviance:Behaviors that harm th

Question 19

For an accountant,preparing,examining and analyzing accounting records for accuracy and completeness is most likely an example of:

Accepted Answer

A) job withdrawal. 
B) task performance. 
C) counterproductive behavior. 
D) citizenship behaviors. 
E) organizational commitment. 
A) job withdrawal. 
B) task performance. 
C) counterproductive behavior. 
D) citizenship behaviors. 
E) organizational commitment.

Question 20

Which type of employees possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves,not necessarily for their company?

Accepted Answer

A) Citizens 
B) Lone wolves 
C) Apathetics 
D) Stars 
E) Principals 
A) Citizens 
B) Lone wolves 
C) Apathetics 
D) Stars 
E) Principals

Which of the following statements about continuance commitment is true?

Organizational citizenship behaviors consist of:

When employees engage in moonlighting,they appear to be working but are actually distracted by random thoughts or concerns.

Sometimes neglect can be even more costly than exit because it is not as readily noticed.

Which of these behaviors is included in the "serious" category of organizational counterproductive behavior?

The value of the set of employee behaviors that contribute either positively or negatively to organizational goal accomplishment is known as:

Wasting resources is the most common form of production deviance.

Riya is an advertising executive at Mountain City Advertising.For Riya,developing advertising campaigns and preparing and delivering presentations to clients are most likely examples of:

Employees classified as stars:

The tendency for supervisors to consider citizenship behaviors in evaluating overall job performance appears to hold even across countries with vastly different cultures.

Yan speaks up and offers constructive suggestions about how to change the operations of her department.Yan is demonstrating which type of citizenship behavior?

A desire to remain a member of an organization due to a feeling of obligation constitutes:

Which of these behaviors is included in the "minor" category of interpersonal counterproductive behavior?

Sometimes the best task performers are also the employees who engage in high levels of counterproductive behavior.

Continuance commitment is defined as a desire to remain a member of an organization due to an emotional attachment to,and involvement with,that organization.

Which of the following behaviors is considered to be political deviance?

Identify the dimensions of counterproductive behavior and identify and explain two examples of each.

For an accountant,preparing,examining and analyzing accounting records for accuracy and completeness is most likely an example of:

Which type of employees possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves,not necessarily for their company?

Organizational Behavior: an Overview

Job Satisfaction

Stress

Motivation

Trust, Justice, and Ethics

Learning and Decision Making

Personality, Cultural Values, Ability

Teams

Leadership

Organizational Structure

Organizational Culture

Filters

Exam 2: Performance and Commitment

Which of the following statements about continuance commitment is true?

Organizational citizenship behaviors consist of:

When employees engage in moonlighting,they appear to be working but are actually distracted by random thoughts or concerns.

Sometimes neglect can be even more costly than exit because it is not as readily noticed.

Which of these behaviors is included in the "serious" category of organizational counterproductive behavior?

The value of the set of employee behaviors that contribute either positively or negatively to organizational goal accomplishment is known as:

Wasting resources is the most common form of production deviance.

Riya is an advertising executive at Mountain City Advertising.For Riya,developing advertising campaigns and preparing and delivering presentations to clients are most likely examples of:

Employees classified as stars:

The tendency for supervisors to consider citizenship behaviors in evaluating overall job performance appears to hold even across countries with vastly different cultures.

Yan speaks up and offers constructive suggestions about how to change the operations of her department.Yan is demonstrating which type of citizenship behavior?

A desire to remain a member of an organization due to a feeling of obligation constitutes:

Which of these behaviors is included in the "minor" category of interpersonal counterproductive behavior?

Sometimes the best task performers are also the employees who engage in high levels of counterproductive behavior.

Continuance commitment is defined as a desire to remain a member of an organization due to an emotional attachment to,and involvement with,that organization.

Which of the following behaviors is considered to be political deviance?

Identify the dimensions of counterproductive behavior and identify and explain two examples of each.

For an accountant,preparing,examining and analyzing accounting records for accuracy and completeness is most likely an example of:

Which type of employees possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves,not necessarily for their company?

Organizational Behavior: an Overview

Job Satisfaction

Stress

Motivation

Trust, Justice, and Ethics

Learning and Decision Making

Personality, Cultural Values, Ability

Teams

Leadership

Organizational Structure

Organizational Culture

Filters