Question 1

Susan always focuses on demonstrating her ability so that her coworkers think favorably of her.Susan can be said to have a(n):

Accepted Answer

A) projection bias. 
B) availability bias. 
C) performance-prove orientation. 
D) self-serving bias. 
E) performance-avoid orientation. 
A) projection bias. 
B) availability bias. 
C) performance-prove orientation. 
D) self-serving bias. 
E) performance-avoid orientation. C

Question 2

Originally known as _____,B.F.Skinner was the first to pioneer the notion that we learn by observing the link between our voluntary behavior and the consequences that follow it.

Accepted Answer

A) explicit knowledge 
B) operant conditioning 
C) social identity theory 
D) tacit knowledge 
A) explicit knowledge 
B) operant conditioning 
C) social identity theory 
D) tacit knowledge B

Question 3

Jack recently received a $100 gift certificate and the quarterly attendance award at Dri-Fit Manufacturers.Jack's award can be described as which of these contingencies of reinforcement?

Accepted Answer

A) Heuristics 
B) Retribution 
C) Punishment 
D) Extinction 
E) Positive reinforcement 
A) Heuristics 
B) Retribution 
C) Punishment 
D) Extinction 
E) Positive reinforcement E

Question 4

Communities of practice are groups of employees who work together and learn from one another by collaborating over an extended period of time.

Accepted Answer

A) True 
 B)False

Question 5

_____ are simple,efficient,rules of thumb that allow us to make decisions more easily.

Accepted Answer

A) Heuristics 
B) Extinction effects 
C) Self-fulfilling prophecies 
D) Climates of transfer 
E) Attributions 
A) Heuristics 
B) Extinction effects 
C) Self-fulfilling prophecies 
D) Climates of transfer 
E) Attributions

Question 6

_____ can be described as emotionally charged judgments that arise through quick,nonconscious,and holistic associations.

Accepted Answer

A) Performance-avoid orientation 
B) Intuition 
C) Performance-prove orientation 
D) Nonprogrammed decisions 
E) Rational decisions 
A) Performance-avoid orientation 
B) Intuition 
C) Performance-prove orientation 
D) Nonprogrammed decisions 
E) Rational decisions

Question 7

Which of the following is a characteristic of tacit knowledge?

Accepted Answer

A) Very difficult to articulate to others 
B) Always conscious and accessible information 
C) Can be learned through books 
D) General information 
E) Readily available to most 
A) Very difficult to articulate to others 
B) Always conscious and accessible information 
C) Can be learned through books 
D) General information 
E) Readily available to most

Question 8

To be rational decision makers,we should evaluate each alternative as soon as we think of it.

Accepted Answer

A) True 
 B)False

Question 9

Bounded rationality says that we are likely to:

Accepted Answer

A) select the first alternative that minimizes value. 
B) evaluate all the alternatives simultaneously. 
C) use accurate information to evaluate alternatives. 
D) develop an exhaustive list of alternatives to consider as solutions. 
E) pick the alternative that maximizes value. 
A) select the first alternative that minimizes value. 
B) evaluate all the alternatives simultaneously. 
C) use accurate information to evaluate alternatives. 
D) develop an exhaustive list of alternatives to consider as solutions. 
E) pick the alternative that maximizes value.

Question 10

Because tacit knowledge is so difficult to communicate,_____ might be the single best way to acquire it.

Accepted Answer

A) written reports 
B) process manuals 
C) extinction 
D) modeling 
E) attribution process 
A) written reports 
B) process manuals 
C) extinction 
D) modeling 
E) attribution process

Question 11

The tendency for people to see their environment only as it affects them and as it is consistent with their expectations is called:

Accepted Answer

A) climates of transfer. 
B) selective perception. 
C) availability action. 
D) satisficing. 
E) thin-slicing. 
A) climates of transfer. 
B) selective perception. 
C) availability action. 
D) satisficing. 
E) thin-slicing.

Question 12

Those with a performance-prove orientation focus on demonstrating their competence so that others will not think favorably of them.

Accepted Answer

A) True 
 B)False

Question 13

At a World Issues Conference,all the participants were asked to develop responses to two case situations.People naturally split themselves up into teams based on their occupations.Which of the following helps to explain why the participants acted this way?

Accepted Answer

A) Self-fulfilling prophecy 
B) Bandwagon effect 
C) Social identity theory 
D) Projection bias 
E) Needs theory 
A) Self-fulfilling prophecy 
B) Bandwagon effect 
C) Social identity theory 
D) Projection bias 
E) Needs theory

Question 14

_____ are groups of employees who work together and learn from one another by collaborating over an extended period of time.

Accepted Answer

A) Heuristics developers 
B) Communities of practice 
C) Control moderators 
D) Social information systems 
E) Attribution anchors 
A) Heuristics developers 
B) Communities of practice 
C) Control moderators 
D) Social information systems 
E) Attribution anchors

Question 15

Janell,a newly promoted manager at Island Properties,Inc.(IPI)is interested in learning about what she can do to increase desired behaviors at IPI.Which two contingencies of reinforcement she should focus on?

Accepted Answer

A) Punishment and extinction 
B) Positive reinforcement and punishment 
C) Punishment and negative reinforcement 
D) Positive reinforcement and negative reinforcement 
E) Negative reinforcement and extinction 
A) Punishment and extinction 
B) Positive reinforcement and punishment 
C) Punishment and negative reinforcement 
D) Positive reinforcement and negative reinforcement 
E) Negative reinforcement and extinction

Question 16

Organizations use four specific consequences to modify employee behavior.They are known as:

Accepted Answer

A) attribution biases. 
B) communities of practice. 
C) contingencies of reinforcement. 
D) climates of transfer. 
E) heuristics. 
A) attribution biases. 
B) communities of practice. 
C) contingencies of reinforcement. 
D) climates of transfer. 
E) heuristics.

Question 17

Which of the following is a characteristic of explicit knowledge?

Accepted Answer

A) Highly personal in nature 
B) Sometimes holders do not even recognize that they possess 
C) Typically job-and/or situation-specific 
D) Always conscious and accessible information 
E) Based on experience 
A) Highly personal in nature 
B) Sometimes holders do not even recognize that they possess 
C) Typically job-and/or situation-specific 
D) Always conscious and accessible information 
E) Based on experience

Question 18

When Jeff asked Joanna how to fix the error message he keeps getting on his computer,Joanna wrote the step-by-step instructions down for Jeff so that he could take care of the problem relatively easily.The type of knowledge described in this situation is called:

Accepted Answer

A) consensus-based knowledge. 
B) tacit knowledge. 
C) explicit knowledge. 
D) intuition knowledge. 
E) implicit knowledge. 
A) consensus-based knowledge. 
B) tacit knowledge. 
C) explicit knowledge. 
D) intuition knowledge. 
E) implicit knowledge.

Question 19

For positive reinforcement to be successful,an employee needs to see a direct link between his/her behavior and the desired outcome.

Accepted Answer

A) True 
 B)False

Question 20

Learning has a weak positive effect on commitment.

Accepted Answer

A) True 
 B)False

Susan always focuses on demonstrating her ability so that her coworkers think favorably of her.Susan can be said to have a(n):

Originally known as _____,B.F.Skinner was the first to pioneer the notion that we learn by observing the link between our voluntary behavior and the consequences that follow it.

Jack recently received a $100 gift certificate and the quarterly attendance award at Dri-Fit Manufacturers.Jack's award can be described as which of these contingencies of reinforcement?

Communities of practice are groups of employees who work together and learn from one another by collaborating over an extended period of time.

_____ are simple,efficient,rules of thumb that allow us to make decisions more easily.

_____ can be described as emotionally charged judgments that arise through quick,nonconscious,and holistic associations.

Which of the following is a characteristic of tacit knowledge?

To be rational decision makers,we should evaluate each alternative as soon as we think of it.

Bounded rationality says that we are likely to:

Because tacit knowledge is so difficult to communicate,_____ might be the single best way to acquire it.

The tendency for people to see their environment only as it affects them and as it is consistent with their expectations is called:

Those with a performance-prove orientation focus on demonstrating their competence so that others will not think favorably of them.

At a World Issues Conference,all the participants were asked to develop responses to two case situations.People naturally split themselves up into teams based on their occupations.Which of the following helps to explain why the participants acted this way?

_____ are groups of employees who work together and learn from one another by collaborating over an extended period of time.

Janell,a newly promoted manager at Island Properties,Inc.(IPI)is interested in learning about what she can do to increase desired behaviors at IPI.Which two contingencies of reinforcement she should focus on?

Organizations use four specific consequences to modify employee behavior.They are known as:

Which of the following is a characteristic of explicit knowledge?

When Jeff asked Joanna how to fix the error message he keeps getting on his computer,Joanna wrote the step-by-step instructions down for Jeff so that he could take care of the problem relatively easily.The type of knowledge described in this situation is called:

For positive reinforcement to be successful,an employee needs to see a direct link between his/her behavior and the desired outcome.

Learning has a weak positive effect on commitment.

Organizational Behavior: an Overview

Performance and Commitment

Job Satisfaction

Stress

Motivation

Trust, Justice, and Ethics

Personality, Cultural Values, Ability

Teams

Leadership

Organizational Structure

Organizational Culture

Filters

Exam 7: Learning and Decision Making

Susan always focuses on demonstrating her ability so that her coworkers think favorably of her.Susan can be said to have a(n):

Originally known as _____,B.F.Skinner was the first to pioneer the notion that we learn by observing the link between our voluntary behavior and the consequences that follow it.

Jack recently received a $100 gift certificate and the quarterly attendance award at Dri-Fit Manufacturers.Jack's award can be described as which of these contingencies of reinforcement?

Communities of practice are groups of employees who work together and learn from one another by collaborating over an extended period of time.

_____ are simple,efficient,rules of thumb that allow us to make decisions more easily.

_____ can be described as emotionally charged judgments that arise through quick,nonconscious,and holistic associations.

Which of the following is a characteristic of tacit knowledge?

To be rational decision makers,we should evaluate each alternative as soon as we think of it.

Bounded rationality says that we are likely to:

Because tacit knowledge is so difficult to communicate,_____ might be the single best way to acquire it.

The tendency for people to see their environment only as it affects them and as it is consistent with their expectations is called:

Those with a performance-prove orientation focus on demonstrating their competence so that others will not think favorably of them.

At a World Issues Conference,all the participants were asked to develop responses to two case situations.People naturally split themselves up into teams based on their occupations.Which of the following helps to explain why the participants acted this way?

_____ are groups of employees who work together and learn from one another by collaborating over an extended period of time.

Janell,a newly promoted manager at Island Properties,Inc.(IPI)is interested in learning about what she can do to increase desired behaviors at IPI.Which two contingencies of reinforcement she should focus on?

Organizations use four specific consequences to modify employee behavior.They are known as:

Which of the following is a characteristic of explicit knowledge?

When Jeff asked Joanna how to fix the error message he keeps getting on his computer,Joanna wrote the step-by-step instructions down for Jeff so that he could take care of the problem relatively easily.The type of knowledge described in this situation is called:

For positive reinforcement to be successful,an employee needs to see a direct link between his/her behavior and the desired outcome.

Learning has a weak positive effect on commitment.

Organizational Behavior: an Overview

Performance and Commitment

Job Satisfaction

Stress

Motivation

Trust, Justice, and Ethics

Personality, Cultural Values, Ability

Teams

Leadership

Organizational Structure

Organizational Culture

Filters