Exam 5: Cost Management in an Automated Business Environment: ABC, ABM, and TQM
List and discuss changes in business practices adopted in recent years by world-class companies.
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Feedback: Among the changes are increased automation,implementation of a quality management system,and use of activity-based management.Companies use robots and computer-controlled machines in producing products,in an effort to control costs and produce better,more uniform products.Through a quality management system,companies can calculate the quality costs associated with their products and services.They determine whether increased expenditure for prevention and appraisal costs would more than pay for itself through increased customer satisfaction and sales.Companies that use activity-based management identify activities that do not add value to their products and services.Non-value-added activities can be eliminated without reducing customer satisfaction,thus allowing the company to reduce its costs.
Select from the list provided the term that best matches each of the following descriptions. 

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Which of the following statements regarding activity- based cost drivers is correct?
D
Compared to a traditional two-stage cost allocation system,activity-based costing systems:
The concept of cost of quality is not applicable in service-type businesses such as accounting firms.
Discuss how an increase in one or more quality cost(s)can decrease others.
Cost(s)
Agree.Change made.JMF
What is the basic premise behind activity-based costing systems (ABC)? What is an activity? Describe how ABC systems work.
Downstream costs are not relevant to a product elimination decision.
A product-level activity center would likely include all of the following costs except:
Activities that support specific products or product lines are known as:
Managing quality costs to achieve the highest level of customer satisfaction is known as:
An increase in prevention costs may result in decreases in appraisal,internal failure,and external failure costs and a decrease in total quality costs.
Which of the following would be classified as a batch- level activity?
The insurance cost for a large factory would be considered a:
In the below graph,which shows the relationship among components of quality cost,Line "C" depicts: 

The successful implementation of an activity-based costing system depends on employees' attitudes and cooperation.
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