Question 1

Which of these is using video and audio links along with computers to enable people at different locations to see, hear, and talk with one another?

Accepted Answer

A) video conferencing 
B) extranet 
C) world wide web 
D) intranet 
E) internet 
A) video conferencing 
B) extranet 
C) world wide web 
D) intranet 
E) internet A

Question 2

Defensiveness is one element of which source of nonverbal communication?

Accepted Answer

A) touch 
B) facial expressions 
C) eye contact 
D) body movement and gestures 
E) active listening 
A) touch 
B) facial expressions 
C) eye contact 
D) body movement and gestures 
E) active listening D

Question 3

An example of a non-verbal cue/s is/are

Accepted Answer

A) touching 
B) facial expressions 
C) hand shaking 
D) gestures 
E) touching, facial expressions, hand shaking, and gestures 
A) touching 
B) facial expressions 
C) hand shaking 
D) gestures 
E) touching, facial expressions, hand shaking, and gestures E

Question 4

An individual who used the grapevine to enhance his or her power is referred to as a

Accepted Answer

A) gossip 
B) liaison individual 
C) power individual 
D) organizational mole 
E) trouble maker 
A) gossip 
B) liaison individual 
C) power individual 
D) organizational mole 
E) trouble maker

Question 5

Barriers in any of the process elements can

Accepted Answer

A) reduce the ability to listen with understanding 
B) impact our ability to communicate with information technology 
C) increase stereotypes and prejudice 
D) distort the transfer of meaning 
E) be reduced by tearing down inhibiting walls 
A) reduce the ability to listen with understanding 
B) impact our ability to communicate with information technology 
C) increase stereotypes and prejudice 
D) distort the transfer of meaning 
E) be reduced by tearing down inhibiting walls

Question 6

It is important for managers to be careful in interpreting facial expressions among diverse groups of employees because associations between facial expressions and emotions vary across cultures.

Accepted Answer

A) True 
 B)False

Question 7

Which response is NOT a key benefit of email?

Accepted Answer

A) email reduces cost 
B) email is a tool for teamwork 
C) email reduces the time to copy and saves paper 
D) email allows people to work from anywhere 
E) email can distract employees 
A) email reduces cost 
B) email is a tool for teamwork 
C) email reduces the time to copy and saves paper 
D) email allows people to work from anywhere 
E) email can distract employees

Question 8

Which of the following is not one of the three key barriers to effective communication?

Accepted Answer

A) personal barriers 
B) physical barriers 
C) semantic barriers 
D) sound barriers 
E) none of the responses are correct 
A) personal barriers 
B) physical barriers 
C) semantic barriers 
D) sound barriers 
E) none of the responses are correct

Question 9

Which of the following is NOT a benefit of telecommuting?

Accepted Answer

A) reduction of capital costs 
B) decreased flexibility 
C) increased productivity 
D) contributes to green initiatives 
E) increases attractiveness 
A) reduction of capital costs 
B) decreased flexibility 
C) increased productivity 
D) contributes to green initiatives 
E) increases attractiveness

Question 10

The output of encoding is a

Accepted Answer

A) sender 
B) feedback loop 
C) receiver 
D) decoding 
E) message 
A) sender 
B) feedback loop 
C) receiver 
D) decoding 
E) message

Question 11

Feedback represents anything that interferes with the transmission and understanding of a message.

Accepted Answer

A) True 
 B)False

Question 12

Social networking sites may blur the line between personal and business.

Accepted Answer

A) True 
 B)False

Question 13

Max has been working for Alton Business for several months.His supervisor finds that he has difficulty communicating, does not share important information with him, does not retain the information, is very judgmental, and stands with his arms folded most of the time when listening.What are some of the personal barriers that are hindering Max's effective communication?

Accepted Answer

Max is demonstrating a personal barrier

Question 14

Considering our words carefully when we speak reduces the

Accepted Answer

A) medium barrier 
B) semantic barrier 
C) sender barrier 
D) feedback barrier 
E) personal barrier 
A) medium barrier 
B) semantic barrier 
C) sender barrier 
D) feedback barrier 
E) personal barrier

Question 15

The quality of interpersonal communication is vital in an organization and is more effective when a non-assertive style is used.

Accepted Answer

A) True 
 B)False

Question 16

The department manager of Paint World Products has never been interested in hearing anything else from his employees except the bottom line.This is the most important point to him.This manager can be considered as which style of listener?

Accepted Answer

A) Appreciative listener 
B) Comprehensive listener 
C) Discerning listener 
D) Evaluative listener 
E) Empathetic listener 
A) Appreciative listener 
B) Comprehensive listener 
C) Discerning listener 
D) Evaluative listener 
E) Empathetic listener

Question 17

Stereotypes may affect the interpretation of a message.

Accepted Answer

A) True 
 B)False

Question 18

If a subordinate's trust in the supervisor is low, then there will be a high distortion in upward communication because the employee will not pass up all information.

Accepted Answer

A) True 
 B)False

Question 19

Experts estimate that _____________ of every conversation is partially interpreted through body language.

Accepted Answer

A) 5 to 21% 
B) 23 to 29% 
C) 30 to 46% 
D) 48 to 60% 
E) 65 to 90% 
A) 5 to 21% 
B) 23 to 29% 
C) 30 to 46% 
D) 48 to 60% 
E) 65 to 90%

Question 20

An example of a non-verbal behavioural pattern of the assertive style might be

Accepted Answer

A) little eye contact 
B) loud voice 
C) slumped posture 
D) good eye contact 
E) glaring eye contact 
A) little eye contact 
B) loud voice 
C) slumped posture 
D) good eye contact 
E) glaring eye contact

Which of these is using video and audio links along with computers to enable people at different locations to see, hear, and talk with one another?

Defensiveness is one element of which source of nonverbal communication?

An example of a non-verbal cue/s is/are

An individual who used the grapevine to enhance his or her power is referred to as a

Barriers in any of the process elements can

It is important for managers to be careful in interpreting facial expressions among diverse groups of employees because associations between facial expressions and emotions vary across cultures.

Which response is NOT a key benefit of email?

Which of the following is not one of the three key barriers to effective communication?

Which of the following is NOT a benefit of telecommuting?

The output of encoding is a

Feedback represents anything that interferes with the transmission and understanding of a message.

Social networking sites may blur the line between personal and business.

Considering our words carefully when we speak reduces the

The quality of interpersonal communication is vital in an organization and is more effective when a non-assertive style is used.

The department manager of Paint World Products has never been interested in hearing anything else from his employees except the bottom line.This is the most important point to him.This manager can be considered as which style of listener?

Stereotypes may affect the interpretation of a message.

If a subordinate's trust in the supervisor is low, then there will be a high distortion in upward communication because the employee will not pass up all information.

Experts estimate that _____________ of every conversation is partially interpreted through body language.

An example of a non-verbal behavioural pattern of the assertive style might be

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Employee Motivation

Decision Making and Creativity

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 7: Team Dynamics

Which of these is using video and audio links along with computers to enable people at different locations to see, hear, and talk with one another?

Defensiveness is one element of which source of nonverbal communication?

An example of a non-verbal cue/s is/are

An individual who used the grapevine to enhance his or her power is referred to as a

Barriers in any of the process elements can

It is important for managers to be careful in interpreting facial expressions among diverse groups of employees because associations between facial expressions and emotions vary across cultures.

Which response is NOT a key benefit of email?

Which of the following is not one of the three key barriers to effective communication?

Which of the following is NOT a benefit of telecommuting?

The output of encoding is a

Feedback represents anything that interferes with the transmission and understanding of a message.

Social networking sites may blur the line between personal and business.

Considering our words carefully when we speak reduces the

The quality of interpersonal communication is vital in an organization and is more effective when a non-assertive style is used.

The department manager of Paint World Products has never been interested in hearing anything else from his employees except the bottom line.This is the most important point to him.This manager can be considered as which style of listener?

Stereotypes may affect the interpretation of a message.

If a subordinate's trust in the supervisor is low, then there will be a high distortion in upward communication because the employee will not pass up all information.

Experts estimate that _____________ of every conversation is partially interpreted through body language.

An example of a non-verbal behavioural pattern of the assertive style might be

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Employee Motivation

Decision Making and Creativity

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters