Question 1

The philosophy underlying TQM includes which of the following?

Accepted Answer

A) Improved quality results in cost decreases. 
B) Better quality leads to higher market share. 
C) Better quality increases a company's profitability. 
D) Management should create an environment in which employees do not fear expressing themselves. 
E) All of these choices 
A) Improved quality results in cost decreases. 
B) Better quality leads to higher market share. 
C) Better quality increases a company's profitability. 
D) Management should create an environment in which employees do not fear expressing themselves. 
E) All of these choices

Question 2

An imperative of any quality improvement program is to create a metric that can be used to measure quality.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is a tactical step for getting down the experience curve ahead of competitors?

Accepted Answer

A) Premium pricing to create an image of uniqueness in consumers' minds 
B) Pursuing a distinctive competence in focused marketing 
C) Constructing a manufacturing plant of less than minimum efficient scale 
D) Using aggressive pricing and promotions to expand sales volume as rapidly as possible 
E) Making the assembly of the product as complex as possible because this results in greater learning effects 
A) Premium pricing to create an image of uniqueness in consumers' minds 
B) Pursuing a distinctive competence in focused marketing 
C) Constructing a manufacturing plant of less than minimum efficient scale 
D) Using aggressive pricing and promotions to expand sales volume as rapidly as possible 
E) Making the assembly of the product as complex as possible because this results in greater learning effects

Question 4

If a product is to be properly commercialized,there must be integration between

Accepted Answer

A) research and development (R&
D) and marketing. 
B) R&D and materials management. 
C) marketing and materials management. 
D) finance and marketing. 
E) marketing and after-sales support. 
A) research and development (R&
D) and marketing. 
B) R&D and materials management. 
C) marketing and materials management. 
D) finance and marketing. 
E) marketing and after-sales support.

Question 5

Pretend that you are a consultant,offering advice to a large manufacturing firm about ways to increase its distinctive competency in customer responsiveness.What suggestions would you offer? Be specific and detailed in your answer.

Accepted Answer

In addressing customer responsiveness is

Question 6

The resources and capabilities that lead to the formation of distinctive competencies are mostly created at which level of the organization?

Accepted Answer

A) Business 
B) Functional 
C) Corporate 
D) Global 
E) Industry 
A) Business 
B) Functional 
C) Corporate 
D) Global 
E) Industry

Question 7

Pay for performance tends to

Accepted Answer

A) increase per-unit costs. 
B) decrease employee output. 
C) increase employee output. 
D) have little effect on employee output. 
E) be used only for individual workers,not for teams. 
A) increase per-unit costs. 
B) decrease employee output. 
C) increase employee output. 
D) have little effect on employee output. 
E) be used only for individual workers,not for teams.

Question 8

Flexible manufacturing technologies enable companies to produce small batches of high-quality customized products at a cost that,at one time,could be achieved only through mass production.

Accepted Answer

A) True 
 B)False

Question 9

Poor positioning strategy arises when a company introduces a potentially attractive new product but sales fail to materialize because it is poorly positioned in the marketplace.

Accepted Answer

A) True 
 B)False

Question 10

The marketing strategy that a company adopts

Accepted Answer

A) has little impact on a company's efficiency and cost structure. 
B) has an effect on efficiency and cost structure,but the extent of this effect cannot be determined. 
C) should not take into account the impact the strategy has on efficiency or cost structure. 
D) can have a major impact on efficiency and cost structure. 
E) none of these choices 
A) has little impact on a company's efficiency and cost structure. 
B) has an effect on efficiency and cost structure,but the extent of this effect cannot be determined. 
C) should not take into account the impact the strategy has on efficiency or cost structure. 
D) can have a major impact on efficiency and cost structure. 
E) none of these choices

Question 11

The failure rate of innovative products is

Accepted Answer

A) high. 
B) low. 
C) consistent with failure rates in other areas of a company's operations. 
D) moderate. 
E) too difficult to assess. 
A) high. 
B) low. 
C) consistent with failure rates in other areas of a company's operations. 
D) moderate. 
E) too difficult to assess.

Question 12

When a company successfully implements Six Sigma quality,how many units will be defective?

Accepted Answer

A) 17% (one-sixth of the units) 
B) 6% 
C) 0.6% 
D) Three per million 
E) Three per 10 million 
A) 17% (one-sixth of the units) 
B) 6% 
C) 0.6% 
D) Three per million 
E) Three per 10 million

Question 13

Diseconomies of scale are the unit cost increases associated with a large scale of output.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is not correct concerning self-managed teams?

Accepted Answer

A) Increased responsibility and empowerment are seen as motivators. 
B) Performance bonuses linked to team production and quality targets are seen as motivators. 
C) Cost savings arise from eliminating supervisors. 
D) A flatter organizational hierarchy is created. 
E) All of these choices. 
A) Increased responsibility and empowerment are seen as motivators. 
B) Performance bonuses linked to team production and quality targets are seen as motivators. 
C) Cost savings arise from eliminating supervisors. 
D) A flatter organizational hierarchy is created. 
E) All of these choices.

Question 15

According to the TQM philosophy,who should be the primary evaluator of product quality?

Accepted Answer

A) Top management 
B) Manufacturing workers 
C) Quality consultants 
D) The federal government 
E) Customers 
A) Top management 
B) Manufacturing workers 
C) Quality consultants 
D) The federal government 
E) Customers

Question 16

Tight integration between research and development (R&D),production and marketing can help a company avoid innovation failures.

Accepted Answer

A) True 
 B)False

Question 17

Dell Computer was one of the last computer companies to implement online selling of computers.

Accepted Answer

A) True 
 B)False

Question 18

While Information Systems (IS)have greatly improved externally focused decision making,they have had little impact on lowering costs.

Accepted Answer

A) True 
 B)False

Question 19

A company's infrastructure includes the company's

Accepted Answer

A) organization structure,culture,and style of leadership. 
B) organization structure and morale level. 
C) culture and productivity levels. 
D) overall profitability levels. 
E) short-run objectives. 
A) organization structure,culture,and style of leadership. 
B) organization structure and morale level. 
C) culture and productivity levels. 
D) overall profitability levels. 
E) short-run objectives.

Question 20

Research and development (R&D)can help a company improve quality by

Accepted Answer

A) designing products that are easy to manufacture. 
B) pursuing economies of scale. 
C) developing new products. 
D) integrating R&D with marketing. 
E) integrating R&D with materials management. 
A) designing products that are easy to manufacture. 
B) pursuing economies of scale. 
C) developing new products. 
D) integrating R&D with marketing. 
E) integrating R&D with materials management.

The philosophy underlying TQM includes which of the following?

An imperative of any quality improvement program is to create a metric that can be used to measure quality.

Which of the following is a tactical step for getting down the experience curve ahead of competitors?

If a product is to be properly commercialized,there must be integration between

Pretend that you are a consultant,offering advice to a large manufacturing firm about ways to increase its distinctive competency in customer responsiveness.What suggestions would you offer? Be specific and detailed in your answer.

The resources and capabilities that lead to the formation of distinctive competencies are mostly created at which level of the organization?

Pay for performance tends to

Flexible manufacturing technologies enable companies to produce small batches of high-quality customized products at a cost that,at one time,could be achieved only through mass production.

Poor positioning strategy arises when a company introduces a potentially attractive new product but sales fail to materialize because it is poorly positioned in the marketplace.

The marketing strategy that a company adopts

The failure rate of innovative products is

When a company successfully implements Six Sigma quality,how many units will be defective?

Diseconomies of scale are the unit cost increases associated with a large scale of output.

Which of the following is not correct concerning self-managed teams?

According to the TQM philosophy,who should be the primary evaluator of product quality?

Tight integration between research and development (R&D),production and marketing can help a company avoid innovation failures.

Dell Computer was one of the last computer companies to implement online selling of computers.

While Information Systems (IS)have greatly improved externally focused decision making,they have had little impact on lowering costs.

A company's infrastructure includes the company's

Research and development (R&D)can help a company improve quality by

Strategic Leadership: Managing the Strategy-Making Process for Competitive Advantage

External Analysis: The Identification of Opportunities and Threats

Internal Analysis: Distinctive Competencies, Competitive Advantage, and Profitability

Building Competitive Advantage Through Business-Level Strategy

Business-Level Strategy and the Industry Environment

Strategy and Technology

Strategy in the Global Environment

Corporate-Level Strategy: Horizontal Integration, Vertical Integration, and Strategic Outsourcing

Corporate-Level Strategy: Related and Unrelated Diversification

Corporate Performance, Governance, and Business Ethics

Implementing Strategy in Companies That Compete in a Single Industry

Implementing Strategy in Companies That Compete Across Industries and Countries

Filters

Exam 4: Building Competitive Advantage Through Functional-Level Strategy

The philosophy underlying TQM includes which of the following?

An imperative of any quality improvement program is to create a metric that can be used to measure quality.

Which of the following is a tactical step for getting down the experience curve ahead of competitors?

If a product is to be properly commercialized,there must be integration between

Pretend that you are a consultant,offering advice to a large manufacturing firm about ways to increase its distinctive competency in customer responsiveness.What suggestions would you offer? Be specific and detailed in your answer.

The resources and capabilities that lead to the formation of distinctive competencies are mostly created at which level of the organization?

Pay for performance tends to

Flexible manufacturing technologies enable companies to produce small batches of high-quality customized products at a cost that,at one time,could be achieved only through mass production.

Poor positioning strategy arises when a company introduces a potentially attractive new product but sales fail to materialize because it is poorly positioned in the marketplace.

The marketing strategy that a company adopts

The failure rate of innovative products is

When a company successfully implements Six Sigma quality,how many units will be defective?

Diseconomies of scale are the unit cost increases associated with a large scale of output.

Which of the following is not correct concerning self-managed teams?

According to the TQM philosophy,who should be the primary evaluator of product quality?

Tight integration between research and development (R&D),production and marketing can help a company avoid innovation failures.

Dell Computer was one of the last computer companies to implement online selling of computers.

While Information Systems (IS)have greatly improved externally focused decision making,they have had little impact on lowering costs.

A company's infrastructure includes the company's

Research and development (R&D)can help a company improve quality by

Strategic Leadership: Managing the Strategy-Making Process for Competitive Advantage

External Analysis: The Identification of Opportunities and Threats

Internal Analysis: Distinctive Competencies, Competitive Advantage, and Profitability

Building Competitive Advantage Through Business-Level Strategy

Business-Level Strategy and the Industry Environment

Strategy and Technology

Strategy in the Global Environment

Corporate-Level Strategy: Horizontal Integration, Vertical Integration, and Strategic Outsourcing

Corporate-Level Strategy: Related and Unrelated Diversification

Corporate Performance, Governance, and Business Ethics

Implementing Strategy in Companies That Compete in a Single Industry

Implementing Strategy in Companies That Compete Across Industries and Countries

Filters