Question 1

Communication is a potential source of conflict because:

Accepted Answer

A)  Two parties tend to use stereotypes to understand each other when they lack the opportunity to communicate 
B)  Ineffective communication often leads to an escalation in the conflict cycle 
C)  Perceptions of conflict reduce a person's motivation to communicate in the future 
D)  All of the options listed here are correct 
A)  Two parties tend to use stereotypes to understand each other when they lack the opportunity to communicate 
B)  Ineffective communication often leads to an escalation in the conflict cycle 
C)  Perceptions of conflict reduce a person's motivation to communicate in the future 
D)  All of the options listed here are correct

Question 2

The conflict process is really a series of episodes that potentially link together into an escalation cycle.

Accepted Answer

A) True 
 B)False

Question 3

Comment on the accuracy of the following statement: 'Negotiators tend to bargain more effectively if they don't make concessions.'

Accepted Answer

In its extreme form,this statement is fa

Question 4

Ambiguous rules,scarce resources and task interdependence are:

Accepted Answer

A)  Sources of potential conflict 
B)  Strategies used in the inquisition approach to third-party conflict resolution 
C)  Three of the main conflict management styles 
D)  Indicators of effectiveness in third-party conflict resolution 
A)  Sources of potential conflict 
B)  Strategies used in the inquisition approach to third-party conflict resolution 
C)  Three of the main conflict management styles 
D)  Indicators of effectiveness in third-party conflict resolution

Question 5

Which of the following actions does NOT emphasise superordinate goals to reduce conflict?

Accepted Answer

A)  Representatives from the two departments must jointly visit a client to hear about its concerns 
B)  Hiring employees with a technical specialty and developing their career paths within that specialty 
C)  Keeping all employees informed of the company's successes and difficulties in the marketplace 
D)  Introducing profit sharing or other organisationally based rewards for all employees 
A)  Representatives from the two departments must jointly visit a client to hear about its concerns 
B)  Hiring employees with a technical specialty and developing their career paths within that specialty 
C)  Keeping all employees informed of the company's successes and difficulties in the marketplace 
D)  Introducing profit sharing or other organisationally based rewards for all employees

Question 6

Conflict is sometimes manifested by the style each side uses to resolve the conflict.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is a third-party conflict resolution strategy with low process control and low outcome control?

Accepted Answer

A)  Inquisition 
B)  Arbitration 
C)  Mediation 
D)  None of the options listed here is correct. 
A)  Inquisition 
B)  Arbitration 
C)  Mediation 
D)  None of the options listed here is correct.

Question 8

Increasing inventories between sequential work units tends to reduce potential conflict by:

Accepted Answer

A)  Reducing resource scarcity 
B)  Reducing differentiation 
C)  Increasing the required communication between employees in sequential units 
D)  Reducing task interdependence 
A)  Reducing resource scarcity 
B)  Reducing differentiation 
C)  Increasing the required communication between employees in sequential units 
D)  Reducing task interdependence

Question 9

According to the literature on organisational conflict,constructive conflict:

Accepted Answer

A)  Is a positive application of conflict in organisations 
B)  Is one of the most common outcomes of organisational conflict 
C)  Is the only conflict management style that has high assertiveness and low cooperativeness 
D)  Is the main source of conflict in organisations 
A)  Is a positive application of conflict in organisations 
B)  Is one of the most common outcomes of organisational conflict 
C)  Is the only conflict management style that has high assertiveness and low cooperativeness 
D)  Is the main source of conflict in organisations

Question 10

According to a recent survey,42 per cent of a manager's time is spent dealing with:

Accepted Answer

A)  Workplace conflict 
B)  Team capability 
C)  Stereotyping 
D)  Employee turnover 
A)  Workplace conflict 
B)  Team capability 
C)  Stereotyping 
D)  Employee turnover

Question 11

The preference for arbitration or mediation in work disputes partly depends on cross-cultural values.

Accepted Answer

A) True 
 B)False

Question 12

Conflict begins when two parties experience manifest conflict.

Accepted Answer

A) True 
 B)False

Question 13

Arbitration has a high level of process control but a low level of decision control.

Accepted Answer

A) True 
 B)False

Question 14

Which third-party conflict resolution strategy manages the process and context of interaction between the disputing parties but does not impose a solution on the parties?

Accepted Answer

A)  Inquisition 
B)  Arbitration 
C)  Mediation 
D)  Legislation 
A)  Inquisition 
B)  Arbitration 
C)  Mediation 
D)  Legislation

Question 15

Conflict may occur because the conflicting parties lack the opportunity,ability and/or motivation to communicate with each other.

Accepted Answer

A) True 
 B)False

Question 16

When negotiators have an audience watching their progress in the negotiations,the audience's negotiator:

Accepted Answer

A)  Is more likely to give in to the other party's demands 
B)  Pays more attention to saving face 
C)  Tends to feel more cooperative towards the other party 
D)  Tends to be more willing to make concessions to the other party 
A)  Is more likely to give in to the other party's demands 
B)  Pays more attention to saving face 
C)  Tends to feel more cooperative towards the other party 
D)  Tends to be more willing to make concessions to the other party

Question 17

Strong cohesion in teams leads to strong relational conflicts.

Accepted Answer

A) True 
 B)False

Question 18

Negotiators tend to be more competitive and less willing to give concessions when their audience directly observes the negotiations.

Accepted Answer

A) True 
 B)False

Question 19

Employees in engineering and marketing often disagree with each other,mainly because they hold divergent beliefs and attitudes due to their unique backgrounds,experiences and training.The most apparent source of conflict here is:

Accepted Answer

A)  Task interdependence 
B)  Differentiation 
C)  Goal incompatibility 
D)  Scarce resources 
A)  Task interdependence 
B)  Differentiation 
C)  Goal incompatibility 
D)  Scarce resources

Question 20

Ambiguous goals are one of the main sources of conflict between baby-boomer and Generation-X employees.

Accepted Answer

A) True 
 B)False

Communication is a potential source of conflict because:

The conflict process is really a series of episodes that potentially link together into an escalation cycle.

Comment on the accuracy of the following statement: 'Negotiators tend to bargain more effectively if they don't make concessions.'

Ambiguous rules,scarce resources and task interdependence are:

Which of the following actions does NOT emphasise superordinate goals to reduce conflict?

Conflict is sometimes manifested by the style each side uses to resolve the conflict.

Which of the following is a third-party conflict resolution strategy with low process control and low outcome control?

Increasing inventories between sequential work units tends to reduce potential conflict by:

According to the literature on organisational conflict,constructive conflict:

According to a recent survey,42 per cent of a manager's time is spent dealing with:

The preference for arbitration or mediation in work disputes partly depends on cross-cultural values.

Conflict begins when two parties experience manifest conflict.

Arbitration has a high level of process control but a low level of decision control.

Which third-party conflict resolution strategy manages the process and context of interaction between the disputing parties but does not impose a solution on the parties?

Conflict may occur because the conflicting parties lack the opportunity,ability and/or motivation to communicate with each other.

When negotiators have an audience watching their progress in the negotiations,the audience's negotiator:

Strong cohesion in teams leads to strong relational conflicts.

Negotiators tend to be more competitive and less willing to give concessions when their audience directly observes the negotiations.

Employees in engineering and marketing often disagree with each other,mainly because they hold divergent beliefs and attitudes due to their unique backgrounds,experiences and training.The most apparent source of conflict here is:

Ambiguous goals are one of the main sources of conflict between baby-boomer and Generation-X employees.

Introduction to the Field of Organisational Behaviour

Individual Behaviour, Personality and Values

Perceiving Ourselves and Others in Organisations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organisations

Power and Influence in the Workplace

Leadership in Organisational Settings

Organisational Structure

Organisational Culture

Organisational Change

Filters

Exam 11: Conflict and Negotiation in the Workplace

Communication is a potential source of conflict because:

The conflict process is really a series of episodes that potentially link together into an escalation cycle.

Comment on the accuracy of the following statement: 'Negotiators tend to bargain more effectively if they don't make concessions.'

Ambiguous rules,scarce resources and task interdependence are:

Which of the following actions does NOT emphasise superordinate goals to reduce conflict?

Conflict is sometimes manifested by the style each side uses to resolve the conflict.

Which of the following is a third-party conflict resolution strategy with low process control and low outcome control?

Increasing inventories between sequential work units tends to reduce potential conflict by:

According to the literature on organisational conflict,constructive conflict:

According to a recent survey,42 per cent of a manager's time is spent dealing with:

The preference for arbitration or mediation in work disputes partly depends on cross-cultural values.

Conflict begins when two parties experience manifest conflict.

Arbitration has a high level of process control but a low level of decision control.

Which third-party conflict resolution strategy manages the process and context of interaction between the disputing parties but does not impose a solution on the parties?

Conflict may occur because the conflicting parties lack the opportunity,ability and/or motivation to communicate with each other.

When negotiators have an audience watching their progress in the negotiations,the audience's negotiator:

Strong cohesion in teams leads to strong relational conflicts.

Negotiators tend to be more competitive and less willing to give concessions when their audience directly observes the negotiations.

Employees in engineering and marketing often disagree with each other,mainly because they hold divergent beliefs and attitudes due to their unique backgrounds,experiences and training.The most apparent source of conflict here is:

Ambiguous goals are one of the main sources of conflict between baby-boomer and Generation-X employees.

Introduction to the Field of Organisational Behaviour

Individual Behaviour, Personality and Values

Perceiving Ourselves and Others in Organisations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organisations

Power and Influence in the Workplace

Leadership in Organisational Settings

Organisational Structure

Organisational Culture

Organisational Change

Filters