Exam 7: Decision Making and Creativity

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The higher the level of employee involvement,the more influence people have over the decision process.

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All feelings are emotional signals,but not all emotional signals are intuitions.Explain what is meant by this statement.

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The main distinction is that intuition involves rapidly comparing our observations with deeply held patterns learned through experience; these mental models help us to understand whether a situation is good or bad,depending on how well it fits our mental model.When a template fits or doesn't fit the situation,emotions are produced that motivate us to act. Emotional responses are not always based on well-grounded mental models.

The decision-making process is more effective when problems are defined in terms of their solutions.

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In what stage of the decision-making process do emotions influence human decision making?

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Senior management at Candoo Graphics has numerous administrative and client problems.In the past,the company assigned one person (typically a senior executive or department manager)to solve each problem alone.Although no one was prevented from discussing these issues with colleagues,the macho style of most managers was that they could overcome the challenging assignment without anyone's help.The results were usually adequate,but rarely exceptional.A few were disastrous.Senior management is now considering involving employees in these decisions,but it isn't sure how employee involvement makes a difference.Explain to Candoo's managers how employee involvement potentially results in more effective decisions.

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Whether or not the emotions we experience in a situation represent intuition depends largely on our level of experience in that situation.

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Organisational decisions and actions are influenced mainly by:

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Incubation is the stage of creativity in which the problem is simmering at the back of your mind while you are doing something else.

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Intuition includes any emotional signals we experience regarding a situation.

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Employee involvement mainly refers to controlling resources for one's own job.

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The rational choice paradigm assumes that decision makers have limited information-processing capabilities and engage in a limited search for alternatives.

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Need for achievement,the ability to synthesise ideas,and risk-taking are characteristics of:

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Creativity occurs only in a few types of decisions.

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Employees tend to be more creative when they:

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'Moods and specific emotions influence the process of evaluating alternatives.' Explain what is meant by this statement.

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Creativity occurs by redefining the problem,not just by finding a unique solution to the existing problem.

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Executives at Switched Enterprises Ltd want to partner with companies in other regions to distribute their internet routers and electronic switching equipment.They want to make the decision systematically,but realise that it is not easy to determine whether a particular company will be able to provide effective distribution for this new product area.Discuss three human limitations or problems that might make it difficult for Switched Enterprises' executives to choose the best alternative.

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Employee involvement potentially improves decision-making quality and commitment.

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The incubation stage of creativity is more effective when the decision maker sets aside all other activities and focuses attention on the issue or problem.

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A learning orientation is:

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