Question 1

Communication methods that are high in 'media richness' are most valuable:

Accepted Answer

A)  Where the sender holds a higher position in the organisation than the receiver 
B)  During emergencies where the sender and receiver have little common experience 
C)  Where the sender and receiver have a lot of time to transmit and receive the message 
D)  In routine situations where the sender and receiver have common past experiences 
A)  Where the sender holds a higher position in the organisation than the receiver 
B)  During emergencies where the sender and receiver have little common experience 
C)  Where the sender and receiver have a lot of time to transmit and receive the message 
D)  In routine situations where the sender and receiver have common past experiences B

Question 2

Active listeners improve their evaluating activities by:

Accepted Answer

A)  Organising information 
B)  Showing interest 
C)  Clarifying the message 
D)  Interrupting when they disagree with the speaker 
A)  Organising information 
B)  Showing interest 
C)  Clarifying the message 
D)  Interrupting when they disagree with the speaker A

Question 3

Non-verbal communication is less rule-bound than is verbal communication.

Accepted Answer

A) True 
 B)False  True

Question 4

Emotional contagion has what effect in the communication process?

Accepted Answer

A)  It has no effect on the communication process 
B)  It provides feedback to the sender that the receiver understands and empathises with the message 
C)  It reduces the amount of communication among colleagues 
D)  It makes it more difficult for the receiver to receive emotional meaning about the sender's experience 
A)  It has no effect on the communication process 
B)  It provides feedback to the sender that the receiver understands and empathises with the message 
C)  It reduces the amount of communication among colleagues 
D)  It makes it more difficult for the receiver to receive emotional meaning about the sender's experience

Question 5

People tend to understand technical information better through aural rather than written communication media.

Accepted Answer

A) True 
 B)False

Question 6

People are more effective communication 'senders' when they:

Accepted Answer

A)  Use words and symbols that listeners understand 
B)  Know which communication medium is best in a particular situation and are able to use different media for different occasions 
C)  Are descriptive rather than evaluative when communicating negative information 
D)  All of the options listed here are correct. 
A)  Use words and symbols that listeners understand 
B)  Know which communication medium is best in a particular situation and are able to use different media for different occasions 
C)  Are descriptive rather than evaluative when communicating negative information 
D)  All of the options listed here are correct.

Question 7

Research has found that women are generally more sensitive than are men to non-verbal communication.

Accepted Answer

A) True 
 B)False

Question 8

One of the main problems with instant messaging is that the sender communicates with only one receiver at a time.

Accepted Answer

A) True 
 B)False

Question 9

The three main components of active listening,in order,are:

Accepted Answer

A)  Sensing,evaluating and responding 
B)  Encoding,decoding and transmitting 
C)  Inferring,deferring and referring 
D)  Summarising,encoding and responding 
A)  Sensing,evaluating and responding 
B)  Encoding,decoding and transmitting 
C)  Inferring,deferring and referring 
D)  Summarising,encoding and responding

Question 10

When communicating with another person,you should avoid repeating your message in different ways.

Accepted Answer

A) True 
 B)False

Question 11

One of the most important features of active listening is to interrupt the speaker whenever he or she says something that you want to discuss further.

Accepted Answer

A) True 
 B)False

Question 12

To improve communication and make more efficient use of space,many companies are:

Accepted Answer

A)  Moving executives into separate buildings 
B)  Building taller office towers 
C)  Tearing down walls and introducing open office designs 
D)  Removing parking spaces so that employees must commute to work 
A)  Moving executives into separate buildings 
B)  Building taller office towers 
C)  Tearing down walls and introducing open office designs 
D)  Removing parking spaces so that employees must commute to work

Question 13

Safety representatives in each of the six plants of a manufacturing company need to communicate to each other every week the number and type of health and safety incidents in their plant.Each representative has a safety reporting document where he or she checks off the type and number of infractions during the previous week.These incidents are well known to other representatives; there are rarely any surprises.This weekly communication calls for:

Accepted Answer

A)  High media richness 
B)  High emotional contagion 
C)  Face-to-face meetings 
D)  Relatively low media richness 
A)  High media richness 
B)  High emotional contagion 
C)  Face-to-face meetings 
D)  Relatively low media richness

Question 14

Which of the following is NOT a feature of effective listening?

Accepted Answer

A)  Develop an opinion about the sender's message as soon as possible to guide you through the rest of the sender's message 
B)  Show interest by maintaining eye contact and giving verbal acknowledgments 
C)  Empathise with the sender's background and point of view when interpreting the sender's message 
D)  Provide feedback by rephrasing the sender's main points at appropriate conversational breaks 
A)  Develop an opinion about the sender's message as soon as possible to guide you through the rest of the sender's message 
B)  Show interest by maintaining eye contact and giving verbal acknowledgments 
C)  Empathise with the sender's background and point of view when interpreting the sender's message 
D)  Provide feedback by rephrasing the sender's main points at appropriate conversational breaks

Question 15

In times of uncertainty,a company newsletter or similar formal communication activity can effectively replace the informal grapevine.

Accepted Answer

A) True 
 B)False

Question 16

Email removes problems of social status in the communication process.

Accepted Answer

A) True 
 B)False

Question 17

Email is a very good medium for communicating emotions.

Accepted Answer

A) True 
 B)False

Question 18

One advantage of email is that it is very easy to interpret the emotional tone of the sender's message.

Accepted Answer

A) True 
 B)False

Question 19

In the communication process model,'decoding the message' occurs immediately:

Accepted Answer

A)  Before the sender forms the message 
B)  After the sender receives the message 
C)  After the sender forms feedback regarding the original message 
D)  After the sender transmits the message 
A)  Before the sender forms the message 
B)  After the sender receives the message 
C)  After the sender forms feedback regarding the original message 
D)  After the sender transmits the message

Question 20

Management by walking around minimises the problem of filtering in the communication process.

Accepted Answer

A) True 
 B)False

Communication methods that are high in 'media richness' are most valuable:

Active listeners improve their evaluating activities by:

Non-verbal communication is less rule-bound than is verbal communication.

Emotional contagion has what effect in the communication process?

People tend to understand technical information better through aural rather than written communication media.

People are more effective communication 'senders' when they:

Research has found that women are generally more sensitive than are men to non-verbal communication.

One of the main problems with instant messaging is that the sender communicates with only one receiver at a time.

The three main components of active listening,in order,are:

When communicating with another person,you should avoid repeating your message in different ways.

One of the most important features of active listening is to interrupt the speaker whenever he or she says something that you want to discuss further.

To improve communication and make more efficient use of space,many companies are:

Which of the following is NOT a feature of effective listening?

In times of uncertainty,a company newsletter or similar formal communication activity can effectively replace the informal grapevine.

Email removes problems of social status in the communication process.

Email is a very good medium for communicating emotions.

One advantage of email is that it is very easy to interpret the emotional tone of the sender's message.

In the communication process model,'decoding the message' occurs immediately:

Management by walking around minimises the problem of filtering in the communication process.

Introduction to the Field of Organisational Behaviour

Individual Behaviour, Personality and Values

Perceiving Ourselves and Others in Organisations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organisational Settings

Organisational Structure

Organisational Culture

Organisational Change

Filters

Exam 9: Communicating in Teams and Organisations

Communication methods that are high in 'media richness' are most valuable:

Active listeners improve their evaluating activities by:

Non-verbal communication is less rule-bound than is verbal communication.

Emotional contagion has what effect in the communication process?

People tend to understand technical information better through aural rather than written communication media.

People are more effective communication 'senders' when they:

Research has found that women are generally more sensitive than are men to non-verbal communication.

One of the main problems with instant messaging is that the sender communicates with only one receiver at a time.

The three main components of active listening,in order,are:

When communicating with another person,you should avoid repeating your message in different ways.

One of the most important features of active listening is to interrupt the speaker whenever he or she says something that you want to discuss further.

To improve communication and make more efficient use of space,many companies are:

Which of the following is NOT a feature of effective listening?

In times of uncertainty,a company newsletter or similar formal communication activity can effectively replace the informal grapevine.

Email removes problems of social status in the communication process.

Email is a very good medium for communicating emotions.

One advantage of email is that it is very easy to interpret the emotional tone of the sender's message.

In the communication process model,'decoding the message' occurs immediately:

Management by walking around minimises the problem of filtering in the communication process.

Introduction to the Field of Organisational Behaviour

Individual Behaviour, Personality and Values

Perceiving Ourselves and Others in Organisations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organisational Settings

Organisational Structure

Organisational Culture

Organisational Change

Filters