Exam 1: Introduction to the Field of Organisational Behaviour

Australian employees are more diverse today than a few decades ago on many deep-level categories but have actually reduced their diversity on most surface categories.

What effect can teleworking have in the workplace?

Which of these statements about corporate social responsibility (CSR)is FALSE?

Values have a strong influence on our priorities,our preferences and our desires.

To collect and analyse information systematically,organisational behaviour researchers rely on:

Which of the following is included in the systems model of organisations?

In order for something to be called an organisation it must have buildings and equipment.

One reason why workplace values have become more important is that employees increasingly value work as a central life interest.

Successful organisations never 'unlearn' knowledge that they have previously gained.

A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems.This practice tries to:

Virtual work has been identified as an important trend in organisational behaviour.Discuss three organisational behaviour topics that are influenced by virtual work.

The 'triple bottom line' philosophy says that successful organisations focus on financial performance three times more often than do less successful organisations.

Collective entities are called organisations only when their members have complete agreement on the goals they want to achieve.

Teleworking is more successful when employers evaluate employee performance based on 'face time' rather than work output.

Workforce diversity:

The open systems perspective on organisational behaviour states that:

Corporate social responsibility is most closely related to which of the following organisational behaviour trends?

Organisations have a dynamic capability when they are able to change the outputs and transformational processes that produce those outputs.

Knowledge management develops an organisation's capacity to acquire,share and use knowledge in ways that improve its survival and success.

Marketing specialists at Napanee Beer Co.developed a new advertising campaign for summer sales.The ads were particularly aimed at sports events where Napanee Beer sold kegs of beer on tap.The marketing group worked for months with a top advertising firm on the campaign.Their effort was successful in terms of significantly higher demand for Napanee Beer's keg beer at sports stadiums.However,the production department had not been notified of the marketing campaign and was not prepared for the increased demand.The company was forced to buy empty kegs at a premium price.It also had to brew some of the lower-priced keg beer in vats that would have been used for higher-priced specialty beer.The result was that Napanee Beer sold more of the lower-priced keg beer and less of the higher-priced products that summer.Moreover,the company could not initially fill consumer demand for the keg beer,resulting in customer dissatisfaction.Use system theory to explain what has occurred at Napanee Beer Co.