Exam 4: Stakeholder and Issue Analysis

The main value of creating a map or diagram of the stakeholders of a company is to gain an understanding for the number of stakeholders and their real and possible influences.

Social capital is created when the relationship between stakeholders and the organization gains increased understanding,cooperation,and coordination.

Nahreem is identifying the salient stakeholders for her company.She determines that a particular NGO is dangerous because it possesses power and urgency but lacks legitimacy.

Stakeholder management includes all of the following,except:

A large chain of bookstores called Littera is planning to build a new store in a small town in the prairies.They are known for their large selection and low prices.Before going public,the management at Littera decides to categorize identified stakeholders using a position/importance matrix.The customers who would purchase from Littera would be categorized as:

Low priority stakeholders are supportive of an organization's course of action.

Latent stakeholders are those with one attribute and low salience,whereas expectant stakeholders possess three attributes and are more salient.

The difference between a withholding strategy and a usage strategy is whether the intention to change behaviour exists.

Nancy identifies that a particular NGO is a problematic stakeholder.This implies that the NGO will oppose the course of action proposed by Nancy's company and should be considered an important stakeholder.

One perspective of social capital views it as the trust or goodwill existing between the corporation and its stakeholders.

A large chain of bookstores called Littera is planning to build a new store in a small town in the prairies.They are known for their large selection and low prices.Before going public,the management at Littera decides to categorize identified stakeholders using a position/importance matrix.There are three small,independent bookstores in town.They aren't considered to be a competitive concern.They would be categorized as _________________.

Bart is hoping to develop effective strategies to help his company deal with hiring practices for employees.He does a matrix map to determine the influence of the union on this process.Although useful,matrix mapping will not help Bart identify appropriate courses of action to counter or influence the demands placed by this stakeholder.

A strategy to manage antagonistic stakeholders is to provide educational programs.

Outline and describe the 6 steps involved in FOSTERing stakeholder relationships.

Low priority stakeholders are those who

Stakeholder management capability involves analysis of the power stakeholders held over the organization's decisions.This is done in the process level of stakeholder management.

An example of the potential business value created by the benefits of social capital is when norm adherence establishes a strong emotional connection between the corporation and its customers.

Kim is applying the position/importance matrix as a method to categorize stakeholders in his company.The company is considering changing the colour of its product from blue to bright pink.Stakeholders who support the organization's course of action and are relatively unimportant to the company are considered _________ and a(n) __________ strategy is appropriate.

Stakeholder management represents how managers perceive stakeholders.This suggests that stakeholders can be controlled.

The diagnostic typology states that for a mixed blessing stakeholder,a(n) _________ strategy is recommended.