Exam 20: Introduction to Systems Development and Systems Analysis

Shortly after a new automated quality assurance system was deployed,a firm's production output dropped by five percent.The shift manager blamed the new system,declaring that "after we laid off staff,nothing went as fast." This is an example of dealing with change by

The ________ method of gathering information helps to determine how a system actually works.

A company that invests in a system in the hopes of improving product or service quality is attempting to use their information system to gain

Who is responsible for preparing the specifications used to create or revise system programs?

The task of improving the efficiency of Crawford Insurance's accounting information system was given to a project development team.During the ________ step in the systems development life cycle,the team determined that implementing a new system will yield an internal rate of return of approximately 16.0%.

Refer to the table below,which shows the results of payback,net present value,and internal rate of return analysis of four projects.Which is preferred by the internal rate of return criterion?

Which of the following about planning for systems development is false?

Suppose a state law mandates that the firm maintained certain sales information.Where should this requirement be considered in a feasibility study?

For each of the following items,discuss which of the four data gathering methods would be most appropriate and why. a.Eliciting 300 employees' opinions on a new incentive program to replace the current bonus program. b.Identifying how the credit approval process for new customers is supposed to be conducted and by whom.

PERT is an acronym that stands for

Which method of data gathering is most likely to result in information that represents the personal biases and opinions of the person giving the information?

Approximately what percentage of software development projects were late?

The system objective concerned that information output should help management and users make decisions is known as

Refer to the table below,which shows the results of payback,net present value,and internal rate of return analysis of four projects.Which is preferred by the payback criterion?

Approximately what percentage of software development projects are cancelled before they are ever completed?

Identify the main reasons why companies change existing systems?

Describe economic feasibility analysis.What techniques are used in economic feasibility analysis?

Refer to the diagram below,where the numbers next to the arrows refer to the number of days required for completion of the corresponding activity.What is the critical path?

Guidelines that an organization can follow to prevent behavioral problems when implementing a system is often inexpensive and not as time-consuming as one may have thought.

A network of arrows and nodes representing project activities that require an expenditure of time and resources and the completion of initiation of activities,respectively,is called