Exam 10: Performance Evaluation

The manager of the accounting department that may be evaluated on his or her ability to control expenses at Adidas may be in charge of a(n)

A profit center is the responsibility center that is only responsible for costs.

Camden Corporation has operating income of $87,000,a sales margin of 15%,and capital turnover of 2.5.The return on investment (ROI)for Camden Corporation may be closest to

The percentage of products with schematics and detailed operating instructions available within the company's information system for use by customer service representatives may be an example of measuring which perspective of the balanced scorecard?

The Top Hat Division of Blandon's Fine Menswear had the following results last year (in thousands). Management's target rate of return is 12% and the weighted average cost of capital is 9%. What is the Top Hat Division's Residual Income (RI)?

KPI in the Balanced Scorecard stands for Knowledge Profitability Index.

Sales margin is defined as operating income divided by sales.

Goal congruence is more likely to occur at a centralized organization rather than a decentralized organization.

Which of the following is a disadvantage of decentralization that occurs when the organization struggles to achieve goal congruence?

Golden Corporation has operating income of $336,000,a sales margin of 16%,and capital turnover of 3.0.The return on investment (ROI)for Golden Corporation may be closest to

Ringo Corporation had the following results last year (in thousands).Management's target rate of return is 15% and the weighted average cost of capital is 10%.Its effective tax rate is 35%. What is the division's Return on Investment (ROI)?

The balanced scorecard considers only financial performance measures.

The manager of a local CVS drugstore that is in accountable to increase sales,revenue,and controlling costs may be in charge of a(n)

The weighted average cost of capital is a component of the Return on Investment (ROI)calculation.

The performance report that highlights the center's segment margin at a ________ may include direct fixed expenses and direct fixed costs.

The ________ approach recognizes that both financial and operational performance measures should be considered when evaluating company performance.

Decentralized companies often struggle to achieve goal congruence in an organization.

The human resources department for a steel manufacturer may be classified as a(n)

Frito-Lay's Casa Grande plant that controls expenses using lean thinking to eliminate waste may be classified as a(n)

The manager of the Northeast sales region at General Mills may be in charge of a(n)