Exam 20: Introduction to Systems Development and Systems Analysis

Three months after Modern Helpdesks Incorporated began accepting e-mail service requests,several service advisors had never checked their e-mail accounts.This is an example of dealing with change by

On October 15,2013,a newly installed robotic vacuuming system stopped working.A service technician was called to repair the robots.The technician found that water had been placed into the robot's path,causing it to malfunction.This is an example of dealing with change by

A feasibility study should first be performed in the ________ stage of the systems development life cycle.

Identify and discuss the role of the groups that influence the development and implementation of an AIS.

Shortly after a new automated quality assurance system was deployed,a firm's production output dropped by five percent.The shift manager blamed the new system,declaring that "after we laid off staff,nothing went as fast." This is an example of dealing with change by

The least time-consuming method of collecting data for use in a systems survey is

When the information is brief and well defined,which is the best data-gathering approach to use?

The ________ method of gathering information helps to determine how a system actually works.

Identify the statement below that best describes a Gantt chart.

A Logical model used to gather information about an existing system

Identify the behavioral problem below that arises due to users receiving an insufficient explanation of why a system must be changed.

A planning horizon of at least ________ years is common for any master plan; however,the plan should be updated at least ________ each year.

True or False: External parties may need to participate in an organization's systems development and analysis process.

The task of improving the efficiency of Crawford Insurance's accounting information system was given to a project development team.During the ________ step in the systems development life cycle,the team determined that the project's objectives can be best accomplished by upgrading the existing system.

The ________ step of the systems development life cycle (SDLC)identifies and evaluates design alternatives and to develop design specifications.

Modeling of the existing system occurs during the ________ phase of systems analysis.

Identify the individuals who make up the project development team and describe the team's purpose.

During ________ of systems analysis,an examination made of each development activity to define the problem to be solved.

Discuss the relative advantages and disadvantages of the four different methods for gathering data during a systems survey.

Dysfunctional employee behavior in response to implementation of a new computerized information system is likely to be the result of