Question 1

Engineered suites offer solid integration on the back-end and consistent user interfaces throughout.

Accepted Answer

A) True 
 B)False  False

Question 2

Which of the following components of the HCM systems focuses on employee life cycle and career development?

Accepted Answer

A)  workforce management modules 
B)  social networking software 
C)  service delivery modules 
D)  talent management applications 
A)  workforce management modules 
B)  social networking software 
C)  service delivery modules 
D)  talent management applications D

Question 3

Exception reports that are generated by financial information systems help organizations primarily in ________.

Accepted Answer

A)  conforming to local, national, and international financial regulations 
B)  comparing financial results and strategies with competitor companies 
C)  spotting fraudulent transactions and mistakes that require a manual review 
D)  developing organization- and industry-specific accounting standards 
A)  conforming to local, national, and international financial regulations 
B)  comparing financial results and strategies with competitor companies 
C)  spotting fraudulent transactions and mistakes that require a manual review 
D)  developing organization- and industry-specific accounting standards C

Question 4

The distortions in a supply chain caused by changes in customer demand, resulting in large swings in inventory levels as the orders ripple upstream from the retailer to the distributor and manufacturer, is referred to as the ________.

Accepted Answer

A)  accelerator effect 
B)  bullwhip effect 
C)  loyalty effect 
D)  local multiplier effect 
A)  accelerator effect 
B)  bullwhip effect 
C)  loyalty effect 
D)  local multiplier effect

Question 5

Which of the following requires application suites with synchronized modules?

Accepted Answer

A)  building ERP products from the ground up 
B)  creating platforms that match user requirements closely 
C)  building modules that are highly interdependent 
D)  enhancing ERPs through mergers or acquisitions 
A)  building ERP products from the ground up 
B)  creating platforms that match user requirements closely 
C)  building modules that are highly interdependent 
D)  enhancing ERPs through mergers or acquisitions

Question 6

List some of the common metrics used in HCM systems.

Accepted Answer

Some common HCM metrics include:
1. Turn

Question 7

Which of the following strategies for integrating ERP modules is built from the ground up with consistent user interfaces, integrated backend database, and a single architectural foundation?

Accepted Answer

A)  suite with synchronized modules 
B)  global positioning system 
C)  best-of-breed suites 
D)  engineered suite 
A)  suite with synchronized modules 
B)  global positioning system 
C)  best-of-breed suites 
D)  engineered suite

Question 8

Demand forecast accuracy is important because underestimating demand leads to ________.

Accepted Answer

A)  high inventory costs 
B)  lost sales 
C)  customer satisfaction 
D)  discount blowouts 
A)  high inventory costs 
B)  lost sales 
C)  customer satisfaction 
D)  discount blowouts

Question 9

Which of the following is a disadvantage of the engineered suite?

Accepted Answer

A)  high switching costs 
B)  independent modules 
C)  high IT support costs 
D)  multiple architectural foundations 
A)  high switching costs 
B)  independent modules 
C)  high IT support costs 
D)  multiple architectural foundations

Question 10

The corporate responsibility objectives of a company affect its decisions regarding sources and suppliers.

Accepted Answer

A) True 
 B)False

Question 11

Nonprofit and government agencies need additional modules for their financial systems.

Accepted Answer

A) True 
 B)False

Question 12

Human capital management systems avoid using social networks due to the unregulated nature of media.

Accepted Answer

A) True 
 B)False

Question 13

The percentage of workers who left an organization and were replaced during a time period is called employee ________.

Accepted Answer

A)  retention 
B)  turnover 
C)  attrition 
D)  termination 
A)  retention 
B)  turnover 
C)  attrition 
D)  termination

Question 14

Long supply chains are less susceptible to disruption than are short supply chains.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following will typically have a major impact on global supply chain costs?

Accepted Answer

A)  increasing attrition rate in companies 
B)  decreasing focus on international business ethics 
C)  restrictions on grants from governments for research and development 
D)  restrictions on carbon emissions 
A)  increasing attrition rate in companies 
B)  decreasing focus on international business ethics 
C)  restrictions on grants from governments for research and development 
D)  restrictions on carbon emissions

Question 16

Which of the following is a CRM strategy used to earn more revenue from existing customers?

Accepted Answer

A)  cross-selling 
B)  permission marketing 
C)  predictive analytics 
D)  foot-in-the-door technique 
A)  cross-selling 
B)  permission marketing 
C)  predictive analytics 
D)  foot-in-the-door technique

Question 17

________ help drivers navigate while transporting materials and keep managers in touch with their transportation fleets.

Accepted Answer

A)  EDI systems 
B)  Wireless scanners 
C)  GPS devices 
D)  RFID chips 
A)  EDI systems 
B)  Wireless scanners 
C)  GPS devices 
D)  RFID chips

Question 18

Which of the following is true regarding customer retention?

Accepted Answer

A)  Research has proved that existing customers tend to be less profitable than new customers. 
B)  The only accurate metric that calculates customer retention is the number of repeat customers. 
C)  A retention strategy increases the number of loyal customers, but provides no return on investment. 
D)  Attracting new customers is often more difficult and expensive than retaining existing ones. 
A)  Research has proved that existing customers tend to be less profitable than new customers. 
B)  The only accurate metric that calculates customer retention is the number of repeat customers. 
C)  A retention strategy increases the number of loyal customers, but provides no return on investment. 
D)  Attracting new customers is often more difficult and expensive than retaining existing ones.

Question 19

Workforce management modules draw on the information stored in sales records that shows when peak demand occurs.

Accepted Answer

A) True 
 B)False

Question 20

The information systems used by customer relationship management (CRM) are often

Accepted Answer

A)  outdated 
B)  unified 
C)  fragmented 
D)  redundant 
A)  outdated 
B)  unified 
C)  fragmented 
D)  redundant

Engineered suites offer solid integration on the back-end and consistent user interfaces throughout.

Which of the following components of the HCM systems focuses on employee life cycle and career development?

Exception reports that are generated by financial information systems help organizations primarily in ________.

The distortions in a supply chain caused by changes in customer demand, resulting in large swings in inventory levels as the orders ripple upstream from the retailer to the distributor and manufacturer, is referred to as the ________.

Which of the following requires application suites with synchronized modules?

List some of the common metrics used in HCM systems.

Which of the following strategies for integrating ERP modules is built from the ground up with consistent user interfaces, integrated backend database, and a single architectural foundation?

Demand forecast accuracy is important because underestimating demand leads to ________.

Which of the following is a disadvantage of the engineered suite?

The corporate responsibility objectives of a company affect its decisions regarding sources and suppliers.

Nonprofit and government agencies need additional modules for their financial systems.

Human capital management systems avoid using social networks due to the unregulated nature of media.

The percentage of workers who left an organization and were replaced during a time period is called employee ________.

Long supply chains are less susceptible to disruption than are short supply chains.

Which of the following will typically have a major impact on global supply chain costs?

Which of the following is a CRM strategy used to earn more revenue from existing customers?

________ help drivers navigate while transporting materials and keep managers in touch with their transportation fleets.

Which of the following is true regarding customer retention?

Workforce management modules draw on the information stored in sales records that shows when peak demand occurs.

The information systems used by customer relationship management (CRM) are often

Information Systems and People

Information Systems and Strategy

Information and Communications Technologies: The Enterprise Architecture

Databases and DataWarehouses

The Web, E-Commerce, and M-Commerce

Business Intelligence and Decision Making

Collaborating with Technology

Knowledge Management and E-Learning

Ethics, Privacy, and Security

Systems Development and Procurement

Project Management and Strategic Planning

Filters

Exam 5: Information Systems for the Enterprise

Engineered suites offer solid integration on the back-end and consistent user interfaces throughout.

Which of the following components of the HCM systems focuses on employee life cycle and career development?

Exception reports that are generated by financial information systems help organizations primarily in ________.

The distortions in a supply chain caused by changes in customer demand, resulting in large swings in inventory levels as the orders ripple upstream from the retailer to the distributor and manufacturer, is referred to as the ________.

Which of the following requires application suites with synchronized modules?

List some of the common metrics used in HCM systems.

Which of the following strategies for integrating ERP modules is built from the ground up with consistent user interfaces, integrated backend database, and a single architectural foundation?

Demand forecast accuracy is important because underestimating demand leads to ________.

Which of the following is a disadvantage of the engineered suite?

The corporate responsibility objectives of a company affect its decisions regarding sources and suppliers.

Nonprofit and government agencies need additional modules for their financial systems.

Human capital management systems avoid using social networks due to the unregulated nature of media.

The percentage of workers who left an organization and were replaced during a time period is called employee ________.

Long supply chains are less susceptible to disruption than are short supply chains.

Which of the following will typically have a major impact on global supply chain costs?

Which of the following is a CRM strategy used to earn more revenue from existing customers?

________ help drivers navigate while transporting materials and keep managers in touch with their transportation fleets.

Which of the following is true regarding customer retention?

Workforce management modules draw on the information stored in sales records that shows when peak demand occurs.

The information systems used by customer relationship management (CRM) are often

Information Systems and People

Information Systems and Strategy

Information and Communications Technologies: The Enterprise Architecture

Databases and DataWarehouses

The Web, E-Commerce, and M-Commerce

Business Intelligence and Decision Making

Collaborating with Technology

Knowledge Management and E-Learning

Ethics, Privacy, and Security

Systems Development and Procurement

Project Management and Strategic Planning

Filters