Exam 9: Knowledge Management and E-Learning

A person's network of contacts, including clients, suppliers, and prospective employees, is a part of the human capital that the person contributes toward the organization.

A learning object is larger, less self-contained, and less reusable than a classroom lecture.

The ________ refers to an organization's private web space that is password-protected and accessible only to authorized individuals through the organization's portal.

A(n) ________ is an information system used to deliver e-learning courses, track student progress, manage educational records, and offer other features such as online registration, assessment tools, collaborative technologies, and payment processing.

________ is a part of the XML family of standards that is used to describe online resources and their properties for the semantic web.

Which of the following knowledge management strategies should be used with operational information?

Intellectual capital refers to tangible assets and resources of an enterprise that are captured by conventional accounting reports.

Which of the following types of captured knowledge should ideally be systematically collected and organized and made widely available throughout an organization?

Kate Anderson is taking over from Barry Brown as the Regional Sales Manager for Florida state at 99, a large chain of retail stores in Florida. She is assigned to work side-by-side with Barry until he retires and to learn about procurement processes, supplier preferences, etc. through observation. Which of the following mentoring techniques is employed in this case?

The semantic web makes it possible for agents to integrate information from many different databases and collections with different structures, terms, and entity names.

Which of the following is an accurate definition of communities of practice?

Hybrid e-learning programs consist exclusively of online activities in which students use online materials independently.

Which of the following functions does a subject matter expert perform in an e-learning process?

Rowland Perry, a headhunter in Manhattan, is required to find a capable candidate for the position of creative director for an ad agency. The creative director is a highly specialized position which requires the selected candidate to guide individual advertising campaigns for a diverse set of clients. Which of the following tools would help Rowland most in his search for a creative director?

Dense connections in a social analysis map represent ________.

How do simulations help in making an e-learning program successful?

Expert location systems have the ability to crawl through databases, websites, and other electronic documents to refine their expertise ratings.

Which of the following assets is a part of human capital?

Operational information should be systematically collected and organized to ensure wide availability throughout an organization.

A ________ refers to a system in which online resources and their relationships can be read and understood by computers as well as human beings.