Exam 10: Performance Evalulation

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Which of the following is a disadvantage of decentralization that occurs when the organization struggles to achieve goal congruence?

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The human resources department for a steel manufacturer may be classified as a(n)

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The duties of an investment center manager are similar to those of a CFO of an entire company.

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The store manager at the Dick's Sporting Goods location in Columbus, Ohio, may be in charge of a(n)

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Selected financial data for the Photocopies Division of Elizabeth's Business Machines is as follows: Selected financial data for the Photocopies Division of Elizabeth's Business Machines is as follows:   What is the Photocopier Division's sales margin? What is the Photocopier Division's sales margin?

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Customer satisfaction ratings may be an example of the

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Revenue center performance reports are reports that list the variances between actual sales and budgeted sales.

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The flexible budget total cost formula applies only to a specific relevant range.

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The following data relates to Haven Corporation and its Northern Division. The following data relates to Haven Corporation and its Northern Division.   What is the Northern Division's Residual Income (RI)? What is the Northern Division's Residual Income (RI)?

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The flexible budget variance is the difference between actual results and the flexible budget.

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A graph of a flexible budget formula reflects fixed costs of $40,000 per month and total costs of $84,000 at a volume of 4000 units. Assuming the relevant range is 1,000 to 20,000 units, the graph would reflect total monthly costs at 8000 units of what dollar amount?

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Southern Instruments makes calculators for business applications. The budgeted selling price is $120 per calculator, the variable rate is $81 per calculator and budgeted fixed costs are $160,000 per month. What is the budgeted operating income for 16,000 calculators sold in a month?

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All four perspectives must always be included on each individual company's balanced scorecard.

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Lubrizol is a large chemical company that specializes in producing lubricants. Lubrizol was acquired in 2011 for $9 billion by investment holding company Berkshire Hathaway. Lubrizol may be classified as a(n)

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The results of a customer survey about customer experiences with the company's services may be an example of measuring which perspective of the balanced scorecard?

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Rustic Corporation has an ROI of 21%, total assets of$6,200,000, and current liabilities of $850,000. What is Rustic Corporation's operating income?

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Which of the following causes the master budget variance between the amounts in the master budget and the flexible budget of a revenue center?

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List the four areas of a balanced scorecard. Describe each area. Define "key performance indicator" (KPI). Give an example of a KPI in each balanced scorecard perspective.

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The ________ is the optimum budget to managers that plan revenues and expenses at different sales volumes.

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Cash flows from operations and gross margin growth may be examples of the

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