Question 1

Using diagrams, describe the three multi-divisional structures.

Accepted Answer

Multi-divisional structures are bureaucratic organizational forms in which employees are grouped into divisions around products, geographic regions, or clients.Product structures group business units around different products that the company produces.Each of those divisions becomes responsible for manufacturing, marketing, and doing research and development for the products in its own division.Geographic structures are generally based around the different locations where the company does business.The functions required to serve a business are placed under a manager who is in charge of a specific location.One last form of multi-divisional structure is the client structure.When organizations have a number of very large customers or groups of customers that all act in a similar way, they might organize their businesses around serving those customers.Refer Figure 15-4 on page 501 in the text for the diagrams.

Question 2

A _____ structure makes perfect sense for a small organization, because employees can come and go with no major ripple effects on the organization.

Accepted Answer

A) bureaucratic 
B) matrix 
C) multi-divisional 
D) simple 
E) geo-demographic 
A) bureaucratic 
B) matrix 
C) multi-divisional 
D) simple 
E) geo-demographic D

Question 3

Scenario: Splash Hair Care Inc.Splash Hair Care Inc.is growing very fast in both sales and number of employees.It manufactures and sells hair products for youth, male, female, elderly, and ethnic populations all over the United States and several other countries.So far the company followed a simple structure.However, with fast-paced growth, it has become a necessity that the company explores other organizational structures.John, a long-time employee at Splash Hair Care, has collected information on how some of their competitors have organized their companies.Streaks Inc.groups their employees by their different areas of expertise such as Marketing, Finance, Human Resources and Operations.Pure Oil, primarily in the United States, groups their activities as northeast division, southeast division, northwest division, southwest division, and central division.Curlz Inc.has organized their employees according to the accounts they serve such as Large Company contracts, Internet Sales, Individual Sales, and Small Salon Direct Sales.Finally, Color Lite International has grouped their business units around popular colors such as Red Division, Silver Division, Rainbow Division, Black and Brown Division, and Shades of Blonde Division.Which of the following describes Color Lite International's organizational structure?

Accepted Answer

A) Client-based 
B) Product 
C) Geographic 
D) Functional 
E) Matrix 
A) Client-based 
B) Product 
C) Geographic 
D) Functional 
E) Matrix B

Question 4

Decentralized organizational structures tend to concentrate power and authority within a relatively tight group of individuals in the firm.

Accepted Answer

A) True 
 B)False

Question 5

The more people under the control of one manager, the _____.

Accepted Answer

A) greater the decentralization 
B) wider the span of control 
C) taller the organizational structure 
D) shorter the chain of command 
E) greater the work specialization 
A) greater the decentralization 
B) wider the span of control 
C) taller the organizational structure 
D) shorter the chain of command 
E) greater the work specialization

Question 6

Organizational performance increases as span of control increases, but only up to a certain point.

Accepted Answer

A) True 
 B)False

Question 7

The degree to which a job requires a number of different activities involving a number of different skills and talents is referred to as:

Accepted Answer

A) task identity. 
B) variety. 
C) task significance. 
D) autonomy. 
E) feedback. 
A) task identity. 
B) variety. 
C) task significance. 
D) autonomy. 
E) feedback.

Question 8

Melissa is describing her company's organizational structure.Which of the following terms and concepts wouldn't she use in her description?

Accepted Answer

A) cultural design 
B) work specialization 
C) span of control 
D) chain of command 
E) centralization 
A) cultural design 
B) work specialization 
C) span of control 
D) chain of command 
E) centralization

Question 9

A _____ structure is a flat organization with one person as the central decision-making figure.

Accepted Answer

A) functional 
B) product 
C) client-based 
D) simple 
E) matrix 
A) functional 
B) product 
C) client-based 
D) simple 
E) matrix

Question 10

Which element of the organizational structure signifies formal authority relationships?

Accepted Answer

A) Chain of command 
B) Formalization 
C) Centralization 
D) Work specialization 
E) Span of control 
A) Chain of command 
B) Formalization 
C) Centralization 
D) Work specialization 
E) Span of control

Question 11

State at least two advantages and disadvantages of work specialization.

Accepted Answer

Work specialization is the way in which

Question 12

Which of the following statements about a low-cost producer strategy is true?

Accepted Answer

A) They believe that people will pay more for a product that is unique in some way. 
B) They rely on selling products at the lowest possible cost. 
C) They often hinge on adjusting to changing environments quickly. 
D) Such companies are more likely to take an organic approach to organizational design. 
E) They focus on supplying high quality differentiated products to customers. 
A) They believe that people will pay more for a product that is unique in some way. 
B) They rely on selling products at the lowest possible cost. 
C) They often hinge on adjusting to changing environments quickly. 
D) Such companies are more likely to take an organic approach to organizational design. 
E) They focus on supplying high quality differentiated products to customers.

Question 13

Which of the following is true about work specialization?

Accepted Answer

A) It creates more problems in larger firms where little flexibility is required. 
B) It makes training new employees easier when replacements are needed. 
C) It encourages employees to upgrade their skills in multiple disciplines. 
D) It improves the flexible nature of workers. 
E) It insures that each worker performs different tasks every day. 
A) It creates more problems in larger firms where little flexibility is required. 
B) It makes training new employees easier when replacements are needed. 
C) It encourages employees to upgrade their skills in multiple disciplines. 
D) It improves the flexible nature of workers. 
E) It insures that each worker performs different tasks every day.

Question 14

Define span of control.Describe the relationship between a span of control and organizational performance.

Accepted Answer

A manager's span of control represents h

Question 15

Scenario: Splash Hair Care Inc.Phenomenally successful, Splash Hair Care Inc.is growing very fast in both sales and number of employees.It manufactures and sells hair products for youth, male, female, elderly, and ethnic populations all over the United States and several other countries.So far the company followed a simple structure.However, with fast-paced growth, it has become a necessity that the company explores other organizational structures.John, a long-time employee at Splash Hair Care, has collected information on how some of their competitors have organized their companies.Streaks Inc.groups their employees by their different areas of expertise such as Marketing, Finance, Human Resources and Operations.Pure Oil, primarily in the United States, groups their activities as northeast division, southeast division, northwest division, southwest division, and central division.Curlz Inc.has organized their employees according to the accounts they serve such as Large Company contracts, Internet Sales, Individual Sales, and Small Salon Direct Sales.Finally, Color Lite International has grouped their business units around popular colors such as Red Division, Silver Division, Rainbow Division, Black and Brown Division, and Shades of Blonde Division.Which of the following describes Pure Oil's organizational structure?

Accepted Answer

A) Client-based 
B) Product 
C) Geographic 
D) Functional 
E) Matrix 
A) Client-based 
B) Product 
C) Geographic 
D) Functional 
E) Matrix

Question 16

Which of the following elements of an organizational structure is also referred to as a company's division of labor?

Accepted Answer

A) Chain of command 
B) Formalization 
C) Centralization 
D) Work specialization 
E) Span of control 
A) Chain of command 
B) Formalization 
C) Centralization 
D) Work specialization 
E) Span of control

Question 17

The biggest weakness of a functional structure is that:

Accepted Answer

A) it is not efficient when the organization as a whole has a relatively narrow focus. 
B) it is not efficient when the organization has fewer product lines or services. 
C) it cannot operate efficiently in a stable environment. 
D) employees don't communicate as well across functions as they do within functions. 
E) it decreases efficiency due to a high degree of work specialization. 
A) it is not efficient when the organization as a whole has a relatively narrow focus. 
B) it is not efficient when the organization has fewer product lines or services. 
C) it cannot operate efficiently in a stable environment. 
D) employees don't communicate as well across functions as they do within functions. 
E) it decreases efficiency due to a high degree of work specialization.

Question 18

When you graph the relationship between performance and span of control, the resulting diagram shows ______.

Accepted Answer

A) an "arch" shape 
B) a "U' shape 
C) a straight horizontal line 
D) a straight vertical line 
E) a diagonal line sloping up to the right 
A) an "arch" shape 
B) a "U' shape 
C) a straight horizontal line 
D) a straight vertical line 
E) a diagonal line sloping up to the right

Question 19

The degree to which tasks in an organization are divided into separate jobs refers to:

Accepted Answer

A) centralization. 
B) chain of command. 
C) span of control. 
D) formalization. 
E) work specialization. 
A) centralization. 
B) chain of command. 
C) span of control. 
D) formalization. 
E) work specialization.

Question 20

Of the following, which is a characteristic of an organic organization?

Accepted Answer

A) Employees know exactly whom they report to. 
B) Employees are not encouraged to make decisions without their manager's consent. 
C) Information is passed through vertical communication between an employee and his/her supervisor. 
D) There are very clear lines of authority. 
E) Employees are encouraged to develop knowledge and expertise outside of their specialization. 
A) Employees know exactly whom they report to. 
B) Employees are not encouraged to make decisions without their manager's consent. 
C) Information is passed through vertical communication between an employee and his/her supervisor. 
D) There are very clear lines of authority. 
E) Employees are encouraged to develop knowledge and expertise outside of their specialization.

Using diagrams, describe the three multi-divisional structures.

A _____ structure makes perfect sense for a small organization, because employees can come and go with no major ripple effects on the organization.

Decentralized organizational structures tend to concentrate power and authority within a relatively tight group of individuals in the firm.

The more people under the control of one manager, the _____.

Organizational performance increases as span of control increases, but only up to a certain point.

The degree to which a job requires a number of different activities involving a number of different skills and talents is referred to as:

Melissa is describing her company's organizational structure.Which of the following terms and concepts wouldn't she use in her description?

A _____ structure is a flat organization with one person as the central decision-making figure.

Which element of the organizational structure signifies formal authority relationships?

State at least two advantages and disadvantages of work specialization.

Which of the following statements about a low-cost producer strategy is true?

Which of the following is true about work specialization?

Define span of control.Describe the relationship between a span of control and organizational performance.

Which of the following elements of an organizational structure is also referred to as a company's division of labor?

The biggest weakness of a functional structure is that:

When you graph the relationship between performance and span of control, the resulting diagram shows ______.

The degree to which tasks in an organization are divided into separate jobs refers to:

Of the following, which is a characteristic of an organic organization?

What Is Organizational Behavior

Job Performance

Organizational Commitment

Job Satisfaction

Stress

Motivation

Trust, Justice, and Ethics

Learning and Decision Making

Personality and Cultural Values

Ability

Teams: Characteristics and Diversity

Teams: Processes and Communication

Leadership: Power and Negotiation

Leadership: Styles and Behaviors

Organizational Culture

Filters

Exam 15: Organizational Structure

Using diagrams, describe the three multi-divisional structures.

A _____ structure makes perfect sense for a small organization, because employees can come and go with no major ripple effects on the organization.

Decentralized organizational structures tend to concentrate power and authority within a relatively tight group of individuals in the firm.

The more people under the control of one manager, the _____.

Organizational performance increases as span of control increases, but only up to a certain point.

The degree to which a job requires a number of different activities involving a number of different skills and talents is referred to as:

Melissa is describing her company's organizational structure.Which of the following terms and concepts wouldn't she use in her description?

A _____ structure is a flat organization with one person as the central decision-making figure.

Which element of the organizational structure signifies formal authority relationships?

State at least two advantages and disadvantages of work specialization.

Which of the following statements about a low-cost producer strategy is true?

Which of the following is true about work specialization?

Define span of control.Describe the relationship between a span of control and organizational performance.

Which of the following elements of an organizational structure is also referred to as a company's division of labor?

The biggest weakness of a functional structure is that:

When you graph the relationship between performance and span of control, the resulting diagram shows ______.

The degree to which tasks in an organization are divided into separate jobs refers to:

Of the following, which is a characteristic of an organic organization?

What Is Organizational Behavior

Job Performance

Organizational Commitment

Job Satisfaction

Stress

Motivation

Trust, Justice, and Ethics

Learning and Decision Making

Personality and Cultural Values

Ability

Teams: Characteristics and Diversity

Teams: Processes and Communication

Leadership: Power and Negotiation

Leadership: Styles and Behaviors

Organizational Culture

Filters