Exam 11: Performance Evaluation and the Balanced Scorecard

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The following data relates to the Miracle Corporation and its Toy Division. Toy Division sales \ 8,000,000 Toy Division aperating income \ 480,000 Toy Division total assets \ 2,000,000 Toy Division current liabilities \ 600,000 Corporate target rate of return 14\% Corporate weighted average cost of capital 10\% Corporate effective tax rate 30\% - What is the Toy Division's capital turnover?

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The Tandem division of the Great Adventures Cycles Company had the following results last year (in thousands). Sales \ 4,000,000 Operating incare \ 480,000 Total assets \ 2,000,000 Current liabilities \ 300,000 Management's target rate of return is 10% and the weighted average cost of capital is 8%.Its effective tax rate is 40%. - What is the Tandem division's Economic Value Added (EVA)?

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How can a manager increase return on investment (ROI)?

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The difference in dollars between amounts in the static budget and the flexible budget is called the:

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The following data relates to the Miracle Corporation and its Toy Division. Toy Division sales \ 8,000,000 Toy Division aperating income \ 480,000 Toy Division total assets \ 2,000,000 Toy Division current liabilities \ 600,000 Corporate target rate of return 14\% Corporate weighted average cost of capital 10\% Corporate effective tax rate 30\% -What is the Toy Division's Residual Income (RI)?

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List the four areas of a balanced scorecard.Describe each area.Define "key performance indicator" (KPI).Give an example of a KPI for each balanced scorecard area

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Corrective actions are sometimes taken as a result of which of the following goals of a performance evaluation system?

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Which of the following goals of a performance evaluation system is accomplished when a company's actual results are compared to the results of competitors?

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Decentralization allows top management to concentrate on long-term strategic planning.

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A product line at Coca-Cola (such as the Diet Coke product line)is most likely treated as a(n):

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The Tandem division of the Great Adventures Cycles Company had the following results last year (in thousands). Sales \ 4,000,000 Operating incare \ 480,000 Total assets \ 2,000,000 Current liabilities \ 300,000 Management's target rate of return is 10% and the weighted average cost of capital is 8%.Its effective tax rate is 40%. - What is the Tandem division's sales margin?

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The balanced scorecard considers both financial and operational performance measures.

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Assume the Cell Phone Division of the First Electronics Corporation had the following results last year (in thousands).Management's target rate of return is 10% and the weighted average cost of capital is 7%.Its effective tax rate is 30%. Sales \ 6,000,000 Operating income 900,000 Total assets 3,000,000 Current liabilities 750,000 - What is the division's capital turnover?

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The manager of a local Wal-Mart would be in charge of a(n):

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Performance evaluation systems have all of the following goals EXCEPT:

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Performance evaluation systems provide top management with a framework for maintaining control over the organization.

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Return on Investment (ROI)is defined as operating income divided by total assets.

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Comparing company results against industry benchmarks is often less useful than comparing actual results against budget amount.

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Customer satisfaction,operational efficiency,and employee excellence are often measured as part of the balanced scorecard approach.

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Variances which exceed a certain dollar amount or a certain percentage are the variances which are investigated when using management by exception.

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