Exam 15: The Changing Business Environment - a Managers Perspective

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The keys to successful report writing include identifying the who,what,when,and why of the report.

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Comparing actual performance with expected performance levels is an evaluation activity.

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If the report is urgently needed,it is sometimes necessary to sacrifice accuracy for

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What steps would a company using TQM take to improve product or service quality?

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Management executes a plan by overseeing the daily operations of an organization.

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Management accountants working in purchasing must decline gifts from company vendors,because acceptance of a gift might influence or be perceived as influencing their performance or decision analyses.

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The four stages of the management process are plan,perform,evaluate,and communicate.

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In today's competitive business environment,managers

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Management accounting accumulates,maintains,and processes an organization's financial and nonfinancial information.

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Management accounting reports can

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Total quality management has many of the same characteristics as the JIT philosophy.

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Management accounting data may be gathered for small segments or large divisions and may be expressed in units of measurement other than historical dollars.

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Suppose a management accountant becomes aware of a confidential but illegal act that has occurred within her company.The management accountant must consider what she is ethically bound to do about this situation.Three alternative responses to this situation are given below.State whether you agree or disagree with each,and briefly detail your reasons. a. The accountant must remain loyal to the company at all times and should report the occurrence only to appropriate officials within the company. b. The accountant is bound to inform officials only if she stands to personally gain (make money) from knowledge of the illegal act. c. The accountant must exercise personal judgment; a clear-cut answer does not exist given the limited information provided.

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Chris Tyler owns and operates Surf's Up,a shop in Florida that sells surfboards and beachwear.The shop has been very successful,and now Chris is thinking of manufacturing his own brand of surfboards.Chris discussed the following with you: 1.He plans to add value by making boards that are easier to maneuver and faster in the water. 2.Chris wants to purchase high-quality materials. 3.He wants a logo that will be distinctive and recognizable. 4.He would like to implement efficient manufacturing processes that will enable him to quickly produce the boards when an order is placed. 5.He feels advertising is important. 6.Chris believes in customer satisfaction and wants to have courteous and efficient service for his customers.He also would like to develop a website to establish Internet customers. 7.Because Chris believes in customer service,he would like to provide a warranty service offering a free replacement if the customer is not satisfied. 8.Chris will need to hire and train employees to make the boards. 9.He will need legal advice when applying for a trademark and signing contracts. 10.He wants a computerized accounting system that also provides customer information and the ability to develop management reports. a.Identify from the value chain the primary processes that add value to the surfboards. b.Identify the support services that are part of the same value chain.

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Which of the following is not part of the "perform" stage in the management process?

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Activity-based management's primary goal is to reduce

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Management accounting is the process of identifying,measuring,accumulating,analyzing,preparing,and communicating financial information used by management.

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Management accounting complements each stage in the management process.

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Analysis of nonfinancial data is important to the management accountant because

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Rules applicable to accounting information created and prepared for management use are the same as those for information reported to the general public.

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