Exam 10: Performance Management and Appraisal

George is a supervisor of 15 employees.Because the company pays wages lower than the average in the locality,many of George's subordinates have substandard skills and poor work habits.George views his department as a training ground,where low-quality workers have the opportunity to become higher-quality workers.Consequently,George takes the approach that performance appraisal

What is the first step in constructing behavioral scales?

Many court decisions have upheld the use of trait-based performance appraisals if the traits are clearly quantifiable.

At a large on-line catalog retail company,supervisors randomly listen in on calls handled by customer representatives to make sure that the customers are greeted politely,orders are taken accurately,order details are repeated to the customer,and that customers are thanked for their orders.This is a ____ -based type of performance information.

Cheryl,a branch manager at Prairie Ridge Bank,is upset that all the tellers in the various branches will be evaluated by the ranking system.The tellers' raises will be determined by their ranking,and the worst-ranked teller in each branch will be terminated.Cheryl has many concerns about using the ranking method,and she has an appointment with the executive vice president of HR to present her arguments.All of the following are concerns she will raise EXCEPT

Performance appraisal systems that combine information from team members and other employee "clients" to develop appraisals for individual employees are best used for ____ decisions.

Comparative methods of rating

All of the following statements are true about graphic rating scales EXCEPT

A ____ is committed when an appraiser rates all employees as average.

SafeCleanGreen,Inc.,has used a ________ performance appraisal system for some 10 years.The company uses this for both administrative and development purposes.SafeCleanGreen has terminated Jerry,who belongs to a protected class,because of inadequate performance,especially on the "creative behavior" element of his performance.If Jerry sues the company for discrimination,the courts will likely be unfavorably disposed to SafeCleanGreen's performance appraisal system.

In the typical division of appraisal responsibilities,the HR unit is responsible for

As a vendor providing automated performance appraisal products,you would probably be able to promise purchasers of your system all of the following EXCEPT

If most employees in an organization consider their pay raises inequitable,even though the organization uses performance-based compensation,the most likely cause is that

In order to translate organizational strategies in to employee behaviors that support these strategies,performance management systems use a variety of techniques at the individual employee level.These techniques include all of the following EXCEPT

Subjective measures of performance that require judgment on the part of the evaluator are more difficult to determine than are objective measures.

One of the advantages of the forced distribution approach to performance appraisal is that it can be used in workplaces that have small numbers of employees.

Why are job-related,non-discriminatory and documented performance appraisals necessary when organizations terminate employees?

The equivalent of a 20/70/10 forced distribution method of performance appraisal applied in a classroom would require 10 percent of the students to be given a failing grade,so that they would be motivated to either improve or to drop the class.

The use of self-appraisal is a good counterpoint to supervisor appraisal because the subordinate's leniency in self-appraisal offsets the rater bias of the supervisor.

Glenda was transferred into her current department in October.In December,Glenda is required to evaluate her subordinates' performance.Glenda's ratings are likely to be affected by