Exam 13: Troubleshooting Network Problems

A ____ is a document (preferably online)that lists every service and software package supported within an organization,plus the names of first- and second-level support contacts for those services or software packages.

MATCHING Match each item with a statement below: a.probe kit f.butt set b.multimeter g.local collisions c.ohmmeter h.late collisions d.continuity tester i.protocol analyzer e.voltage event recorder -Used to verify the location of a wire termination.

Tone generators and tone locators are used to determine characteristics about a cable.

Describe five causes of unreliable network connectivity.

Some software errors point to a physical connectivity problem.

A ____ can generate traffic in an attempt to reproduce a network problem and monitor multiple network segments simultaneously.

For documenting problems,some organizations use a software program known as a(n)____________________ (also informally known as help desk software).

Rather than issue an electrical signal over the cable as twisted pair cable testers do,a(n)________________________________________ transmits light-based signals of different wavelengths over the fiber.

MATCHING Match each item with a statement below: a.probe kit f.butt set b.multimeter g.local collisions c.ohmmeter h.late collisions d.continuity tester i.protocol analyzer e.voltage event recorder -An instrument used to measure impedance,resistance,and voltage on a wire.

A ____ usually results from a bad NIC.

A help desk is typically staffed with ____________________ - people proficient in workstation and network troubleshooting.

MATCHING Match each item with a statement below: a.probe kit f.butt set b.multimeter g.local collisions c.ohmmeter h.late collisions d.continuity tester i.protocol analyzer e.voltage event recorder -The device used to measure resistance.

Viewing the status of the wireless connection on your workstation tells you ____ about your wireless environment.

To take advantage of network monitoring and analyzing tools,the network adapter installed in the machine running the software must support ____ mode.

Describe how a performance tester compares to a continuity tester.

Continuity testers can test only copper cable.

Describe three advantages of using wireless network tools.

MATCHING Match each item with a statement below: a.probe kit f.butt set b.multimeter g.local collisions c.ohmmeter h.late collisions d.continuity tester i.protocol analyzer e.voltage event recorder -Occurs when two or more stations are transmitting simultaneously.

When used on a copper-based cable,a continuity tester applies a small amount of ____ to each conductor at one end of the cable.

The danger in using a ____ is that it could collect more information than you or the machine can reasonably process.