Question 1

Chapter 1 identifies three sets of factors to consider when communicating technical information. Which of the following is on this list?

Accepted Answer

A)  image-related factors 
B)  technology-related factors 
C)  purpose-related factors 
D)  none of the above 
A)  image-related factors 
B)  technology-related factors 
C)  purpose-related factors 
D)  none of the above C

Question 2

Chapter 1 identifies six characteristics of a technical document. Which of these is one of those characteristics?

Accepted Answer

A)  It uses a minimum number of words. 
B)  It applies accessibility to create translatable text. 
C)  It reflects the goals and culture of the organization that produced it. 
D)  It is written for the general reader. 
A)  It uses a minimum number of words. 
B)  It applies accessibility to create translatable text. 
C)  It reflects the goals and culture of the organization that produced it. 
D)  It is written for the general reader. C

Question 3

For what reason do most organizations welcome both positive and negative comments on blog posts?

Accepted Answer

Most organizations are willing to accept criticism in return for the opportunity to generate meaningful discussions from which they can learn more about their stakeholders.

Question 4

As used in Chapter 1, what does accessibility mean?

Accepted Answer

Accessibility refers

Question 5

The engineering firm you work for is submitting a proposal to create an amphitheater at a state park. Proposals must be submitted in three-ring binders. You are in charge of assembling the binders. You decide to put section divider tabs and an index into each proposal binder. Which measure of excellence in technical communication does this decision reflect?

Accepted Answer

A)  honesty 
B)  clarity 
C)  comprehensiveness 
D)  accessibility 
A)  honesty 
B)  clarity 
C)  comprehensiveness 
D)  accessibility

Question 6

Which of these activities is NOT essential as you begin to prepare communicating technical information?

Accepted Answer

A)  listening 
B)  reading 
C)  writing 
D)  speaking 
A)  listening 
B)  reading 
C)  writing 
D)  speaking

Question 7

Technical communication involves knowing where to find the best information.

Accepted Answer

A) True 
 B)False

Question 8

For most employers, communication skills are less important than technical knowledge.

Accepted Answer

A) True 
 B)False

Question 9

Chapter 1 identifies skills and qualities shared by successful workplace communicators. Which of the following is NOT on this list?

Accepted Answer

A)  ability to perform research 
B)  ability to write code 
C)  ability to analyze information 
D)  ability to solve problems 
A)  ability to perform research 
B)  ability to write code 
C)  ability to analyze information 
D)  ability to solve problems

Question 10

Most technical documents are produced by professional technical communicators working alone.

Accepted Answer

A) True 
 B)False

Question 11

Chapter 1 states that effective technical communication is honest. The chapter then presents three reasons it is important to be honest when communicating. Which of the following is NOT one of the reasons listed in Chapter 1?

Accepted Answer

A)  Dishonest documents are unethical. 
B)  If readers bring your dishonesty to the attention of your supervisor, your career may be negatively affected. 
C)  Readers can get hurt if you are dishonest. 
D)  You and your organization could face serious legal repercussions if you are dishonest. 
A)  Dishonest documents are unethical. 
B)  If readers bring your dishonesty to the attention of your supervisor, your career may be negatively affected. 
C)  Readers can get hurt if you are dishonest. 
D)  You and your organization could face serious legal repercussions if you are dishonest.

Question 12

Which quality in the list below is evident in the revised version of the following paragraph?
Original: During our monthly meeting last month, we all came to the conclusion that overtime procedures are inadequate and that new procedures need to be initiated. I discussed this problem with our chief accountant, who was sympathetic and agreed to consider any changes we would like to make to the present procedures. Please bring your suggested changes to this month's departmental meeting scheduled for 2:30 P.M. next Wednesday afternoon.
Revision: During last month's meeting, we concluded that our overtime procedures need revision. Our chief accountant has agreed to consider any changes we would like to make to the present procedures. Please bring your suggested changes to this month's departmental meeting scheduled for 2:30 P.M. next Wednesday.

Accepted Answer

A)  conciseness 
B)  accuracy 
C)  comprehensiveness 
D)  correctness 
A)  conciseness 
B)  accuracy 
C)  comprehensiveness 
D)  correctness

Question 13

What is a technical communicator?

Accepted Answer

A technical communicator (or t

Question 14

Chapter 1 identifies correctness as a characteristic of good technical communication. In this context, correctness refers to the proper use of grammar, punctuation, spelling, mechanics, and usage to accurately convey the intended meaning.

Accepted Answer

A) True 
 B)False

Question 15

Which of these is a document-related factor you must consider when communicating on the job?

Accepted Answer

A)  the amount of time you have to complete the document 
B)  the level of formality required in the final product 
C)  the type of document you need to produce 
D)  All responses are correct. 
A)  the amount of time you have to complete the document 
B)  the level of formality required in the final product 
C)  the type of document you need to produce 
D)  All responses are correct.

Question 16

Companies hiring technical professionals such as engineers, scientists, and programmers focus primarily on the technical abilities of the candidates they consider for employment.

Accepted Answer

A) True 
 B)False

Question 17

What are the five steps in the process for writing technical documents described in Chapter 1?

Accepted Answer

The five steps are p

Question 18

Chapter 1 states that technical communicators use design to increase readability and make their documents more effective. Which of the following is an example of a design feature?

Accepted Answer

A)  easy-to-understand vocabulary 
B)  typography 
C)  definitions of key terms 
D)  effective topic sentences 
E)  all of the above 
A)  easy-to-understand vocabulary 
B)  typography 
C)  definitions of key terms 
D)  effective topic sentences 
E)  all of the above

Question 19

Chapter 1 defines technical communication as a process encompassing which of the following?

Accepted Answer

A)  documents and activities 
B)  documentation and analysis 
C)  process and analysis 
D)  diagramming and activities 
A)  documents and activities 
B)  documentation and analysis 
C)  process and analysis 
D)  diagramming and activities

Question 20

Which of these is a quality shown by a successful workplace communicator?

Accepted Answer

A)  keeping new information about your field to yourself 
B)  prioritizing your own needs 
C)  displaying emotional intelligence 
D)  sharing proprietary information openly 
A)  keeping new information about your field to yourself 
B)  prioritizing your own needs 
C)  displaying emotional intelligence 
D)  sharing proprietary information openly

Chapter 1 identifies three sets of factors to consider when communicating technical information. Which of the following is on this list?

Chapter 1 identifies six characteristics of a technical document. Which of these is one of those characteristics?

For what reason do most organizations welcome both positive and negative comments on blog posts?

As used in Chapter 1, what does accessibility mean?

Which of these activities is NOT essential as you begin to prepare communicating technical information?

Technical communication involves knowing where to find the best information.

For most employers, communication skills are less important than technical knowledge.

Chapter 1 identifies skills and qualities shared by successful workplace communicators. Which of the following is NOT on this list?

Most technical documents are produced by professional technical communicators working alone.

Chapter 1 states that effective technical communication is honest. The chapter then presents three reasons it is important to be honest when communicating. Which of the following is NOT one of the reasons listed in Chapter 1?

What is a technical communicator?

Chapter 1 identifies correctness as a characteristic of good technical communication. In this context, correctness refers to the proper use of grammar, punctuation, spelling, mechanics, and usage to accurately convey the intended meaning.

Which of these is a document-related factor you must consider when communicating on the job?

Companies hiring technical professionals such as engineers, scientists, and programmers focus primarily on the technical abilities of the candidates they consider for employment.

What are the five steps in the process for writing technical documents described in Chapter 1?

Chapter 1 states that technical communicators use design to increase readability and make their documents more effective. Which of the following is an example of a design feature?

Chapter 1 defines technical communication as a process encompassing which of the following?

Which of these is a quality shown by a successful workplace communicator?

Introduction to Technical Communication

Understanding Ethical and Legal Obligations

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Writing for Your Readers

Designing Print and Online Documents

Creating Graphics

Writing Correspondence

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Definitions, Descriptions, and Instructions

Filters

Exam 1: Introduction to Technical Communication

Chapter 1 identifies three sets of factors to consider when communicating technical information. Which of the following is on this list?

Chapter 1 identifies six characteristics of a technical document. Which of these is one of those characteristics?

For what reason do most organizations welcome both positive and negative comments on blog posts?

As used in Chapter 1, what does accessibility mean?

Which of these activities is NOT essential as you begin to prepare communicating technical information?

Technical communication involves knowing where to find the best information.

For most employers, communication skills are less important than technical knowledge.

Chapter 1 identifies skills and qualities shared by successful workplace communicators. Which of the following is NOT on this list?

Most technical documents are produced by professional technical communicators working alone.

Chapter 1 states that effective technical communication is honest. The chapter then presents three reasons it is important to be honest when communicating. Which of the following is NOT one of the reasons listed in Chapter 1?

What is a technical communicator?

Chapter 1 identifies correctness as a characteristic of good technical communication. In this context, correctness refers to the proper use of grammar, punctuation, spelling, mechanics, and usage to accurately convey the intended meaning.

Which of these is a document-related factor you must consider when communicating on the job?

Companies hiring technical professionals such as engineers, scientists, and programmers focus primarily on the technical abilities of the candidates they consider for employment.

What are the five steps in the process for writing technical documents described in Chapter 1?

Chapter 1 states that technical communicators use design to increase readability and make their documents more effective. Which of the following is an example of a design feature?

Chapter 1 defines technical communication as a process encompassing which of the following?

Which of these is a quality shown by a successful workplace communicator?

Introduction to Technical Communication

Understanding Ethical and Legal Obligations

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Writing for Your Readers

Designing Print and Online Documents

Creating Graphics

Writing Correspondence

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Definitions, Descriptions, and Instructions

Filters