Exam 11: Grievance and Disciplinary Procedures

Mathew has been working in a production company for the past 15 years. According to the union contract provision, the company grants promotions only on the basis of seniority. When a promotion opportunity came up, Mathew thought he would be given the promotion because of his seniority. But to his dismay, the promotion was given to his colleague who had joined the company a year ago. Mathew reported the grievance to the shop steward and he agreed that the grievance had some merit and should be pursued further. What is the immediate next step that Mathew and the steward should take?

Before taking disciplinary action, management should consider the employee's past record.

Filing court complaints is the most common tool to resolve conflicts arising between labor and management during the life of the agreement.

Which of the following is an appropriate practice to be followed during a disciplinary investigation from the management's point of view?

Which of the following is a means of attaining grievance resolution at the lowest possible level?

Which of the following is most likely to be an offence that calls for immediate discharge?

Impaired work performance due to the influence of alcohol or drugs is one of the most common grounds for immediate discharge.

Grievance mediation is a substitute for a contractual grievance resolution process.

Which of the following statements is TRUE of a grievance procedure?

Discourteous behavior toward a supervisor is generally considered a serious offence.

A grievance procedure is a previously agreed-on procedure to resolve disputes and it must be provided in the collective bargaining agreement.

The Capper-Ketchum Act prohibits disciplinary action against employees for union-related activity.

When an arbitrator is evaluating an employee misconduct case, the relative value of the damage is the primary factor in considering the appropriate discipline; the person's deliberate and malicious intent has relatively little significance.

Which of the following statements is TRUE of a disciplinary procedure?

William has been working at H&S for the past 12 years. When some family trouble arose, William wanted to work in the afternoon shift for a month rather than his usual morning shift. The work performed in the afternoon shift was exactly the same as that in the morning shift and William had all the skills required to perform the job. One of his colleagues, Jack, who worked on the afternoon shift, was willing to swap shifts with William for a month but the supervisor did not allow William to change his shift. William reported the grievance to the union and it could not be resolved even after a long discussion with the management. Which of the following steps is most likely to be taken by the union as the final step in the grievance handling procedure?

Which of the following factors is most likely to be considered by an arbitrator while resolving a case of employee misconduct?

Which of the following types of employee misconduct is most likely to warrant discharge on the first incident?

An employer's refusal to process grievances is a violation of the NLRA.

Which of the following statements is TRUE regarding grievance mediation?

Which of the following statements is TRUE of a progressive discipline system?