Exam 11: Organizational Structure, Systems, and Processes

Firms with weak shared values are usually better at implementing strategies.

The usefulness of a matrix structure increases when ________.

In a strategy map of the balanced scorecard, customer management processes are concerned with which of the following areas?

Any of the functions in a value chain can be organized as a unit in a functional structure.

An explanation for the knowing-doing gap is that the strategy-formulation process isn't usually shared with stakeholders who will be integral in rolling out the strategy.

The difference between what firms know and what they do is referred to as the learning gap.

In the workplace, what gets done is what gets rewarded.

Multidivisional structure is effective in coordinating diverse ________ activities.

Strategy implementation often fails because of managers' inability to assess potential implementation obstacles.

Usually, strategy formulation problems are the source of performance problems.

Decision rights are the policies that tell individuals who's responsible for generating certain information and who's authorized to act on it.

The importance of having the right people is accentuated in technologically intensive industries.

The global structure resembles a decentralized federation similar to the relationship between the U.S. federal government and the fifty state governments.

The matrix structure provides flexibility because it organizes teams around special projects or markets.

People and rewards are the implementation levers that usually get the most attention in an organization.

Explain the four basic forms of organizational structure.

Effective strategy implementation is most critical in ________.

The scorecard and ________ process pushes a company to act on what it said it was going to do in terms of strategy.

As firms become more complex, the functional structure becomes even more appropriate.

A form of organization that revolves around specific value functions is referred to as a ________.