Exam 11: Organizational Structure, Systems, and Processes

Before successfully launching new products, managers must ensure that all except which of the following have been accomplished?

A process of remapping businesses in accordance with changing market conditions and reconfiguring them into new internal business structures is referred to as ________.

What are the two primary responsibilities of strategic leadership?

Match the following strategic questions with their corresponding balanced scorecard perspectives:

The financial perspective of the balanced scorecard may focus on issues such as enhancing customer value and increasing asset utilization.

All of the following are possible implementation levers except ________.

All of the following are possible international-strategy configurations except ________.

Rewards serve as a form of control.

The ________ perspective pertains to strategy for creating value and differentiation from the perspective of the customer.

Briefly explain the concepts of partnerships and franchises.

The more simple the firm, the more the structure will need to concentrate on coordination.

With ________ controls, rewards are tied to narrowly defined financial criteria.

What is the matrix structure?

What are some of the possible positive managerial outcomes to the development and use of a balanced scorecard?

What is the network structure?

Outcome controls reward individuals based on whether a measurable goal has been achieved.

Implementation levers tend to be ________.

Confusion and ambiguity are potential drawbacks to the network structure.

In the typical ________ structured organization, employees work in small teams and are encouraged to participate in direct one-on-one communications with other associates, customers, and suppliers.

The organizational structure that provides flexibility by making it possible to organize teams around specific projects, products, or markets is the ________ structure.