Question 1

Clients find value in reflection of feelings because it allows them to

Accepted Answer

A) build rapport with the helper. 
B) recognize and accept their feelings. 
C) explain their thinking. 
D) understand the counseling process. 
A) build rapport with the helper. 
B) recognize and accept their feelings. 
C) explain their thinking. 
D) understand the counseling process. B

Question 2

When a client gives a long response and you must infer feelings or thoughts,it is helpful to follow your summarization with

Accepted Answer

A) a question to check the accuracy of your inference. 
B) another summarization. 
C) a question to ask the client to explain their thoughts or feelings explicitly. 
D) silence. 
A) a question to check the accuracy of your inference. 
B) another summarization. 
C) a question to ask the client to explain their thoughts or feelings explicitly. 
D) silence. A

Question 3

Explain the steps in formulating an effective reflection of feelings response.

Accepted Answer

Formulating an effective reflection of feelings response involves several key steps. First, actively listen to the speaker and pay attention to their verbal and nonverbal cues to understand their emotions. Then, identify the specific feeling or emotion being expressed by the speaker. This may require interpreting their words and body language to accurately capture their emotional state.

Next, formulate a response that reflects the speaker's feelings back to them in a way that demonstrates understanding and empathy. Use language that mirrors the speaker's emotions and validates their experience. For example, if the speaker expresses frustration, you might respond by saying, "It sounds like you're feeling really frustrated about this situation."

It's important to be genuine and sincere in your response, as insincerity can be easily detected and may undermine the effectiveness of the reflection. Additionally, be mindful of your tone of voice and body language to convey empathy and understanding.

Finally, allow the speaker the opportunity to confirm or correct your reflection. This shows that you are open to feedback and committed to accurately understanding their emotions. It also provides the speaker with validation and the opportunity to further explore and express their feelings.

By following these steps, you can formulate an effective reflection of feelings response that fosters a deeper connection and understanding between you and the speaker.

Question 4

Egan (2014)suggests that biases become problematic in

Accepted Answer

A) evaluative listening. 
B) summarizing. 
C) reflections of content. 
D) filtered listening. 
A) evaluative listening. 
B) summarizing. 
C) reflections of content. 
D) filtered listening.

Question 5

Paraphrasing is important because it confirms for the client that the helper

Accepted Answer

A) is able to understand them. 
B) is listening. 
C) has understood in a non-judgmental way. 
D) will have strategies to help them solve the problem. 
A) is able to understand them. 
B) is listening. 
C) has understood in a non-judgmental way. 
D) will have strategies to help them solve the problem.

Question 6

According to Teyber (2006),which of the following affect constructions would most likely manifest in a client whose family or culture discouraged expression of anger?

Accepted Answer

A) sadness-anger-shame 
B) sadness-anger-guilt 
C) anger-sadness-shame 
D) anger-sadness-guilt 
A) sadness-anger-shame 
B) sadness-anger-guilt 
C) anger-sadness-shame 
D) anger-sadness-guilt

Question 7

Nichols (2009)describes two purposes for listening,namely to take in information and to

Accepted Answer

A) validate them as people. 
B) bear witness to their experience. 
C) show you care about them. 
D) answer their questions. 
A) validate them as people. 
B) bear witness to their experience. 
C) show you care about them. 
D) answer their questions.

Question 8

A summarization of content is similar to a paraphrase.They differ in the aspect of

Accepted Answer

A) focus.One is emotionally based and one is cognitively based. 
B) length.A summarization deals with many comments whereas a paraphrase focuses on one. 
C) time.One looks at comments made over time,the other focuses on the client's last response. 
D) none of the above. 
A) focus.One is emotionally based and one is cognitively based. 
B) length.A summarization deals with many comments whereas a paraphrase focuses on one. 
C) time.One looks at comments made over time,the other focuses on the client's last response. 
D) none of the above.

Question 9

Which of the following is NOT true about summarization?

Accepted Answer

A) it forms a cohesive picture of the client's messages. 
B) it focuses a client who is less verbal. 
C) it helps identify themes. 
D) it is a common skill in terminating with a client. 
A) it forms a cohesive picture of the client's messages. 
B) it focuses a client who is less verbal. 
C) it helps identify themes. 
D) it is a common skill in terminating with a client.

Question 10

What is often one of the toughest challenges for beginning helpers?

Accepted Answer

A) listening. 
B) summarizing. 
C) applying strategies. 
D) building rapport. 
A) listening. 
B) summarizing. 
C) applying strategies. 
D) building rapport.

Question 11

The _____________ is a rephrasing of the client's previous communication that neither adds nor detracts from the message.

Accepted Answer

A) summary 
B) paraphrase 
C) reflection of content 
D) none of the above 
A) summary 
B) paraphrase 
C) reflection of content 
D) none of the above

Question 12

In mirroring the feelings of the client,the reflection must

Accepted Answer

A) match the level of emotional intensity exactly. 
B) be less emotionally intense than the client's feelings. 
C) match or exceed the client's level of emotional intensity. 
D) greatly exceed the level of the client's expressed emotions. 
A) match the level of emotional intensity exactly. 
B) be less emotionally intense than the client's feelings. 
C) match or exceed the client's level of emotional intensity. 
D) greatly exceed the level of the client's expressed emotions.

Question 13

Create a dialogue between a helper and a client that shows examples of the skills learned in this chapter.Which example was the most difficult to generate? Why do you think it was difficult for you?

Accepted Answer

Hello, how can I help you today?
C: Hi,

Question 14

In your experience of being confronted with others' verbal and nonverbal expression of emotion,which feelings tend to be the most uncomfortable for you to acknowledge and address? Why do you think this is so?

Accepted Answer

In my experience, the most uncomfortable

Question 15

The reflection of feelings is used to attend to the client's

Accepted Answer

A) message content. 
B) non-verbal messages. 
C) emotional tone. 
D) thought processes. 
A) message content. 
B) non-verbal messages. 
C) emotional tone. 
D) thought processes.

Question 16

Which is not a part of the paraphrasing process?

Accepted Answer

A) listening carefully to the client response to ensure accuracy. 
B) attending carefully to the client's non-verbal message. 
C) listening for the affect message. 
D) translating the key part of the message. 
A) listening carefully to the client response to ensure accuracy. 
B) attending carefully to the client's non-verbal message. 
C) listening for the affect message. 
D) translating the key part of the message.

Question 17

Paraphrasing

Accepted Answer

A) usually picks up on cognitive content. 
B) should be interspersed with other strategies to avoid parroting the client. 
C) should use the most important words form the client's response. 
D) all of the above. 
A) usually picks up on cognitive content. 
B) should be interspersed with other strategies to avoid parroting the client. 
C) should use the most important words form the client's response. 
D) all of the above.

Question 18

Explain Young's (2013)listening cycle.Why does the cycle often unfold in this order?

Accepted Answer

Young's (2013) listening cycle is a mode

Question 19

Reflection of feelings is important because it

Accepted Answer

A) is used to convey basic empathy. 
B) affirms client feelings instead of negating or judging them. 
C) helps clients with a history of oppression feel seen and respected. 
D) all of the above. 
A) is used to convey basic empathy. 
B) affirms client feelings instead of negating or judging them. 
C) helps clients with a history of oppression feel seen and respected. 
D) all of the above.

Question 20

Which of the following is NOT a listening skill?

Accepted Answer

A) summarization of feelings. 
B) paraphrasing. 
C) reflection of feelings. 
D) motivational interviewing. 
A) summarization of feelings. 
B) paraphrasing. 
C) reflection of feelings. 
D) motivational interviewing.

Clients find value in reflection of feelings because it allows them to

When a client gives a long response and you must infer feelings or thoughts,it is helpful to follow your summarization with

Explain the steps in formulating an effective reflection of feelings response.

Egan (2014)suggests that biases become problematic in

Paraphrasing is important because it confirms for the client that the helper

According to Teyber (2006),which of the following affect constructions would most likely manifest in a client whose family or culture discouraged expression of anger?

Nichols (2009)describes two purposes for listening,namely to take in information and to

A summarization of content is similar to a paraphrase.They differ in the aspect of

Which of the following is NOT true about summarization?

What is often one of the toughest challenges for beginning helpers?

The _____________ is a rephrasing of the client's previous communication that neither adds nor detracts from the message.

In mirroring the feelings of the client,the reflection must

Create a dialogue between a helper and a client that shows examples of the skills learned in this chapter.Which example was the most difficult to generate? Why do you think it was difficult for you?

In your experience of being confronted with others' verbal and nonverbal expression of emotion,which feelings tend to be the most uncomfortable for you to acknowledge and address? Why do you think this is so?

The reflection of feelings is used to attend to the client's

Which is not a part of the paraphrasing process?

Paraphrasing

Explain Young's (2013)listening cycle.Why does the cycle often unfold in this order?

Reflection of feelings is important because it

Which of the following is NOT a listening skill?

The Helping Profession

The Helping Relationship

Communication Patterns in the Helping Process

Attending Skills

Action Skills

Managing the Helping Sessions

Conceptualizing Client Issues and Setting Change Goals

Using Integrative Helping Strategies and Interventions

Considerations and Challenges for Beginning Helpers

Filters

Exam 5: Listening Skills

Clients find value in reflection of feelings because it allows them to

When a client gives a long response and you must infer feelings or thoughts,it is helpful to follow your summarization with

Explain the steps in formulating an effective reflection of feelings response.

Egan (2014)suggests that biases become problematic in

Paraphrasing is important because it confirms for the client that the helper

According to Teyber (2006),which of the following affect constructions would most likely manifest in a client whose family or culture discouraged expression of anger?

Nichols (2009)describes two purposes for listening,namely to take in information and to

A summarization of content is similar to a paraphrase.They differ in the aspect of

Which of the following is NOT true about summarization?

What is often one of the toughest challenges for beginning helpers?

The _____________ is a rephrasing of the client's previous communication that neither adds nor detracts from the message.

In mirroring the feelings of the client,the reflection must

Create a dialogue between a helper and a client that shows examples of the skills learned in this chapter.Which example was the most difficult to generate? Why do you think it was difficult for you?

In your experience of being confronted with others' verbal and nonverbal expression of emotion,which feelings tend to be the most uncomfortable for you to acknowledge and address? Why do you think this is so?

The reflection of feelings is used to attend to the client's

Which is not a part of the paraphrasing process?

Paraphrasing

Explain Young's (2013)listening cycle.Why does the cycle often unfold in this order?

Reflection of feelings is important because it

Which of the following is NOT a listening skill?

The Helping Profession

The Helping Relationship

Communication Patterns in the Helping Process

Attending Skills

Action Skills

Managing the Helping Sessions

Conceptualizing Client Issues and Setting Change Goals

Using Integrative Helping Strategies and Interventions

Considerations and Challenges for Beginning Helpers

Filters