Exam 18: Performance Measurement to Support Business Strategy

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Consider a local coffee shop,a Starbucks store,and a retail gas station that offers fresh coffee in its convenience stores.Required: Characterize these stores according to the Porter strategy framework.

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Partial productivity:

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Explain how nonfinancial performance measures for customer satisfaction may differ from functional performance measures.

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The White Hot Mining Co.has the following information for last year: Labor hours 12,000 Tons of output produced 175,000 The partial productivity for labor is:

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The concept of a balanced scorecard is to measure how well the organization is doing from the view of employees,suppliers,customers,business partners,and the community,as well as the shareholders.

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Beach Co.has provided the following information for last year: Material costs \ 160,000 Labor costs \ 62,000 Overhead costs \ 171,000 Product produced 11,000 @ selling price of \ 52 leach Required: Calculate the total factor productivity measure.

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Employee involvement in setting performance objectives is likely to increase the employee's commitment to the organization

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Employee involvement is important in an effective performance measurement system because it:

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Morgenstern Corporation keeps careful track of the time required to fill orders.The times recorded for a particular order appear below: Hours Processing Time 1.6 Inspection Time 0.1 Moving Time 2.6 Storing Time 7.2 The Manufacturing Cycle time was:

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Sojourn Enterprises has provided the following information for last year: Material costs \ 225,000 Labor hours \ 85,000 Overhead costs \ 311,000 Product produced 32,000 @ selling price of \ 22 leach The total factor productivity measure is:

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Improving the efficiency of the manufacturing cycle involves decreasing the time spent processing a good.

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The Boxwood Machining Co.has the following information for last year: Tons of metal input 28,000 Labor hours 10,000 Overhead costs \ 125,000 Tons of output produced 20,000 The partial productivity for metal is:

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In the balanced scorecard,the learning and growth perspective addresses which of the following questions?

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The Cave Springs Milling Co.has the following information for last year: Material input 13,112,000 Yards of output produced 1,575,000 The partial productivity for materials is

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Which of the following is not a partial productivity measure?

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________ is a firm's ability to implement low costs compared to its competitors with productivity improvements,increased efficiency,reduction of waste,and the use of cost control.

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The number of defective units is an example of a subjective performance measure.

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One of the results in using balanced scorecards is a shift from a focus on financial results to a focus on:

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Moonlight Co.has provided the following information for last year: Material costs \ 300,000 Labor costs \ 90,000 Overhead costs \ 234,000 Product produced 16,000 units Total factor productivity' 1,154 The selling price of the product (rounded)is:

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Marion Forging Co.has provided the following information for last year: Tons of metal input 14,000 Labor hours 5,000 Overhead costs \ 125,000 Tons of torging produced 10,000 Required: Calculate the partial productivity for: a.Metal.b.Labor.

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